PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Burger King and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Burger King
Steak N Shake

Burger King and Steak N Shake Overview

Total reviews
1240
3425
Company responses
0
0
Issues resolved
2
4

Burger King and Steak N Shake Consumer Ratings

Rank
60 out of 650 in Fast Food category
140 out of 2594 in Cafes, Restaurants and Bars category
Customer service
40 in category
148 in category
Location
55 in category
152 in category
Diversity of Products or Services
54 in category
135 in category
Website
49 in category
121 in category

Burger King and Steak N Shake Rating Details

Customer service
1.7 (358 reviews)
1.6 (1670 reviews)
Reviewer's quote

...What kind of stupid customer service is that ?!?..

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I felt very nervous and just said forget and I will call and complain of this unecessary, horrible customer service treatment. I will never return there and I will tell everyone I know about this store and their laughing staff. Burger King has way better service and people in place than this so...

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Location
2.6 (303 reviews)
2.9 (1468 reviews)
Reviewer's quote

...whos on duty managing the location..

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...And I want to press charges on them this was the Reynolds location in Toledo Ohio..

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Diversity of Products or Services
2.3 (290 reviews)
2.6 (1339 reviews)
Reviewer's quote

...Neva expected such services from brand name like burger king. revert awaited..

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...my order, I asked for fries, she did not acknowledge the order and said “what else” I said I would like a drink too, she said “well we only have coke products”???? He handed me my bag, I said could I get some ketch. and before I finished she said it’s in the...

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Website
2.6 (282 reviews)
2.6 (1298 reviews)
Reviewer's quote

...I placed an order for delivery not for picked up from your website. I need to get a refund for it..

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...Community website had alot of complaints about the one previously located by I-24 interstate in Antioch Tn. The main Rd was Bell Rd..

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Burger King and Steak N Shake Pros and Cons

Pros
  • Location
  • That i will never eat here again
  • No pros
  • Food
  • Location
  • Price
Cons
  • Poor customer service
  • Poor attitude
  • Management
  • Customer service
  • Service
  • Incorrect order

Burger King and Steak N Shake Most Positive Reviews

Top rated reviews
5

The manager lady at Altus is such a witch. Our order was wrong and when We took it back up there the manager blamed it...

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5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

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5

I went to the BK in Deer Run in Midlothian Va and just want to say that Cedric was very professional. At most drive...

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5

my mother and me went to the steak and shake on 86th street zionsville ind and we were seating and after we placed our...

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Burger King and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

It is not too often that I would visit a burger king, so I thought I would give it a try. I honestly feel sorry for the...

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1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

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1

Waited in Drive thru line for 20+ mins. Just to get my food and see that my order was WRONG! Went back in and threw the...

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1

When we got there we had to wait over an hour to get our food and the floors were dirty and it looked liked no one had...

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Burger King and Steak N Shake Latest Reviews

Recent published reviews
1.5

Hi team, Greetings.Anand this Side from gwalior , Madhya Pradesh , India , pincode 474001 . Yesterday i ordered combo...

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No votes

I placed an order using Doordash. When the order came items were missing... i called the store, the person on the phone...

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No votes

They wont answer the phone!
They charged me 2x for the same order and they wont answer. If this keeps up, I'm going up th...

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1

Effingham,IL
After 25 minutes in drive-thru, placed order, got to window and was told that the system was not online and...

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Burger King and Steak N Shake Products and Services

Most reviewed product and services
  • Burger King Burger (389 reviews)
  • Burger King Manager (80 reviews)
  • Burger King Customer Care (70 reviews)
  • Steak N Shake Customer Care (585 reviews)
  • Steak N Shake Manager (281 reviews)
  • Steak N Shake Drive-through (274 reviews)