PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Burger King and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Burger King
Steak N Shake

Burger King and Steak N Shake Overview

Total reviews
974
3248
Company responses
0
0
Issues resolved
1
4

Steak N Shake was first mentioned on PissedConsumer on May 9, 2008 and since then this brand received 3248 reviews. It is 2274 reviews more than Burger King received since Oct 29, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Burger King customer support team and Steak N Shake customer service.

Burger King and Steak N Shake Consumer Ratings

Rank
56 out of 1073 in Fast Food category
124 out of 3118 in Cafes, Restaurants and Bars category
Customer service
43 in category
136 in category
Staff
41 in category
142 in category
Location
53 in category
144 in category

Burger King and Steak N Shake Rating Details

Customer service
1.6 (268 reviews)
1.6 (1589 reviews)
Reviewer's quote

Customer service mangers at the locations I visit are rude 90% of the time and Ive waited almost 2+ hours and still counting for a manager to get a toy my 2 year old happen to lose under the locked gate part. I had 5 different people over the past three hours ask her to help us for them to receive...

Luigi

...The customer service is horrible. Barely is any customers inside. I ordered food for work, went to pick it up and they brought my food, sat it down in front of me and walked away...

Eileen N
Staff
1.8 (240 reviews)
1.6 (1505 reviews)
Reviewer's quote

...I asked Fairbanks Alaska staff what cooking oil is used. I must avoid Canola Oil for health reasons...

Sora

...They fully staff an he wants to close the store . People have to make a living they can't do it . If the GM keeps closing the store when they are fully staffed that's not how you run a restaurant ..

Chloee
Location
2.7 (231 reviews)
3 (1402 reviews)
Reviewer's quote

I called location at 1800 s Georgia st in Amarillo, Tx to inquire as to when breakfast ceased to be served. Employee to me 11 a. m...

Tinika

Got wonderful service at your Renolds Rd location Erin R is kind and treats you like you are family love going there..

Karen B

Burger King and Steak N Shake Pros and Cons

Pros
  • Location
  • That i will never eat here again
  • No pros
  • Food
  • Location
  • Price
Cons
  • Poor customer service
  • Poor attitude
  • Management
  • Customer service
  • Service
  • Incorrect order

Burger King and Steak N Shake Most Positive Reviews

Top rated reviews
5

I went to the BK in Deer Run in Midlothian Va and just want to say that Cedric was very professional. At most drive...

5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

Burger King and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

It is not too often that I would visit a burger king, so I thought I would give it a try. I honestly feel sorry for the...

1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

Burger King and Steak N Shake Latest Reviews

Recent published reviews

I would like to talk to somebody its been almost 2 weeks and i haven't recieved my money yet.

Read all 974 reviews
1.1

On January 19, 2020, my family decided to eat at Steak N 'Shake in Kissimmee Fl, to our surprise upon arriving at the es...

Read all 3248 reviews

Burger King and Steak N Shake Products and Services

Most reviewed product and services
  • Burger King Burger (385 reviews)
  • Burger King Manager (72 reviews)
  • Burger King Customer Care (54 reviews)
  • Steak N Shake Customer Care (575 reviews)
  • Steak N Shake Manager (276 reviews)
  • Steak N Shake Drive-through (269 reviews)