PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Burger King and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Burger King
Steak N Shake

Burger King and Steak N Shake Overview

Total reviews
856
3194
Company responses
0
0
Issues resolved
2
4

Steak N Shake was first mentioned on PissedConsumer on May 9, 2008 and since then this brand received 3194 reviews. It is 2338 reviews more than Burger King received since Oct 29, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Burger King customer support team and Steak N Shake customer service.

Burger King and Steak N Shake Consumer Ratings

Rank
57 out of 1382 in Fast Food category
127 out of 5048 in Cafes, Restaurants and Bars category
Customer service
38 in category
135 in category
Location
51 in category
152 in category
Staff
39 in category
144 in category

Burger King and Steak N Shake Rating Details

Customer service
1.7 (224 reviews)
1.6 (1567 reviews)
Reviewer's quote

... grill is out of order so guess what, NO GRILLED FOOD! This is totally unacceptable! At other locales, they fix what is broken so that they can best serve the customer. "Have it Your Way" does NOT apply at this location at all. My advice is if the owner is NOT willing to fix the machines when they are down, or order enough food, they WHY does he own hi...

hannie5

I updated app n my gift cards never got transfer n nobody will reply back, still waiting .

don l
Location
2.8 (195 reviews)
3 (1390 reviews)
Reviewer's quote

..."Purchased a meal today from your shorewood, il location. Two chicken sandwiches and a large fri. Store was not busy and service was friendly...

Dan T

Got wonderful service at your Renolds Rd location Erin R is kind and treats you like you are family love going there..

Karen B
Staff
1.8 (188 reviews)
1.6 (1482 reviews)
Reviewer's quote

Cold food, missing nuggets, soda machine barely works, smells, dirty tables, unprofessional staff shouting. It's kaotic unpleasant experience especially when eating..

PissedConsumer1692495

...the past few years is restaurant has went downhill it's a location on Capital Circle in Tallahassee Florida this staff and service are very very poor all the time I just don't know why you can't get good help in that restaurant..

Brenda z

Burger King and Steak N Shake Pros and Cons

Pros
  • Location
  • Taste of food
  • Friendliness of team
  • Food
  • Location
  • Price
Cons
  • Poor customer service
  • Poor attitude
  • Management
  • Customer service
  • Service
  • Incorrect order

Burger King and Steak N Shake Most Positive Reviews

Top rated reviews
5

I went to the BK in Deer Run in Midlothian Va and just want to say that Cedric was very professional. At most drive...

5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

Burger King and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

It is not too often that I would visit a burger king, so I thought I would give it a try. I honestly feel sorry for the...

1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

Burger King and Steak N Shake Latest Reviews

Recent published reviews
4.2

Employees are smoking in restaurant

Read all 856 reviews

I come in here in Lincoln il store a lot n even before six n we see on average two four persons wanting breakfast...

Read all 3194 reviews

Burger King and Steak N Shake Products and Services

Most reviewed product and services
  • Burger King Burger (368 reviews)
  • Burger King Manager (55 reviews)
  • Burger King Customer Care (39 reviews)
  • Steak N Shake Customer Care (569 reviews)
  • Steak N Shake Manager (273 reviews)
  • Steak N Shake Drive-through (262 reviews)