PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about McDonalds and Burger King as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

McDonalds
Burger King

McDonalds and Burger King Overview

Total reviews
4142
988
Company responses
0
0
Issues resolved
12
1

McDonalds was first mentioned on PissedConsumer on Dec 5, 2007 and since then this brand received 4142 reviews. It is 3154 reviews more than Burger King received since Oct 29, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with McDonalds customer support team and Burger King customer service.

McDonalds and Burger King Consumer Ratings

Rank
58 out of 1073 in Fast Food category
56 out of 1073 in Fast Food category
Customer service
41 in category
44 in category
Staff
48 in category
43 in category
Location
42 in category
52 in category

According to consumer ratings and reviews, Burger King ranks 2 points higher in the Fast Food category than McDonalds. People gave McDonalds 1.7 stars for Customer service criterion in Fast Food category and it is 87 points higher than the worst rated brand in this category. At the same time, Burger King was rated 1.6 stars for Customer service criterion in this category and it is 84 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Burger King has a higher rating than McDonalds. Regarding Location criterion, consumers gave McDonalds 2.9 stars and it is 67% greater than other in category. Burger King however was rated 2.7 stars and it is 59% greater than other in category.

McDonalds and Burger King Rating Details

Customer service
1.7 (1614 reviews)
1.6 (273 reviews)
Reviewer's quote

...Most McDonald's have great customer service, but this one must have extremely poor management or ownership???..

James S

Customer service mangers at the locations I visit are rude 90% of the time and Ive waited almost 2+ hours and still counting for a manager to get a toy my 2 year old happen to lose under the locked gate part. I had 5 different people over the past three hours ask her to help us for them to receive...

Luigi
Staff
1.7 (1539 reviews)
1.8 (241 reviews)
Reviewer's quote

... to me something needs to be done about her as i wont be going there again as this is the 3rd time shes been ignorant like that please do something about this staff member....

Miguel

...I asked Fairbanks Alaska staff what cooking oil is used. I must avoid Canola Oil for health reasons...

Sora
Location
2.9 (1444 reviews)
2.7 (234 reviews)
Reviewer's quote

Blue color t shirt 1 lady, she is so mean , I spend minimum $10 everyday in this location ( 541 6th ave newyork ny 10011) , I never notice that outside food is not allowed here, but the way she telling me to not to eat the food over here its insulting , you have no rights to insult any one..

FAZLAY N

I called location at 1800 s Georgia st in Amarillo, Tx to inquire as to when breakfast ceased to be served. Employee to me 11 a. m...

Tinika

McDonalds and Burger King Pros and Cons

Pros
  • Proximity to my house
  • Usually the food
  • Most unprofessional
  • Location
  • That i will never eat here again
  • Range of food
Cons
  • Customer service
  • Service
  • I did not like the customer service
  • Poor customer service
  • Poor attitude
  • Management

McDonalds and Burger King Most Positive Reviews

Top rated reviews
5

Everything was cold we ordered a double with chesse but received a mc chicken

5

I went to the BK in Deer Run in Midlothian Va and just want to say that Cedric was very professional. At most drive...

McDonalds and Burger King Most Critical Reviews

Lowest rated reviews
1

I have eaten at many McDonalds restaurants since this is my favorite fast food place. All the McDonalds I visited have...

1

It is not too often that I would visit a burger king, so I thought I would give it a try. I honestly feel sorry for the...

McDonalds and Burger King Latest Reviews

Recent published reviews
1

Got a robot that answers the phone to disrespectful to even listen or care today I call war against this company I'll...

Read all 4142 reviews
1

I asked the red headed manager that was working on January 25 2020 at 1:33pm., to please follow your rules book and put...

Read all 988 reviews

McDonalds and Burger King Products and Services

Most reviewed product and services
  • Mcdonalds Manager (612 reviews)
  • Mcdonalds Customer Care (568 reviews)
  • Mcdonalds Drive-through (212 reviews)
  • Burger King Burger (387 reviews)
  • Burger King Manager (73 reviews)
  • Burger King Customer Care (56 reviews)