PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Burger King and McDonalds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Burger King
McDonalds

Burger King and McDonalds Overview

Total reviews
853
4092
Company responses
0
0
Issues resolved
2
11

McDonalds was first mentioned on PissedConsumer on Dec 5, 2007 and since then this brand received 4092 reviews. It is 3239 reviews more than Burger King received since Oct 29, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Burger King customer support team and McDonalds customer service.

Burger King and McDonalds Consumer Ratings

Rank
57 out of 1382 in Fast Food category
59 out of 1382 in Fast Food category
Customer service
38 in category
44 in category
Location
51 in category
41 in category
Staff
39 in category
49 in category

According to consumer ratings and reviews, Burger King ranks 2 points higher in the Fast Food category than McDonalds. People gave Burger King 1.7 stars for Customer service criterion in Fast Food category and it is 90 points higher than the worst rated brand in this category. At the same time, McDonalds was rated 1.6 stars for Customer service criterion in this category and it is 84 points higher than the worst rated brand in this category. If we look at Location criterion, than we see that McDonalds has a higher rating than Burger King. Regarding Staff criterion, consumers gave Burger King 1.8 stars and it is 70% greater than other in category. McDonalds however was rated 1.7 stars and it is 62% greater than other in category.

Burger King and McDonalds Rating Details

Customer service
1.7 (223 reviews)
1.6 (1590 reviews)
Reviewer's quote

... grill is out of order so guess what, NO GRILLED FOOD! This is totally unacceptable! At other locales, they fix what is broken so that they can best serve the customer. "Have it Your Way" does NOT apply at this location at all. My advice is if the owner is NOT willing to fix the machines when they are down, or order enough food, they WHY does he own hi...

hannie5

I went to this Macdonald everyday service are worse service I ever see in my life. Girls kicking around make customers wait for long time and today was the worse story for me. I had to go because it’s close to my work and also open 24 hours...

Shady R
Location
2.8 (195 reviews)
2.9 (1426 reviews)
Reviewer's quote

..."Purchased a meal today from your shorewood, il location. Two chicken sandwiches and a large fri. Store was not busy and service was friendly...

Dan T

Every time i come to this location i have issues. The ice cream machine is ALWAYS DOWN...

Amanda G
Staff
1.8 (188 reviews)
1.7 (1517 reviews)
Reviewer's quote

Cold food, missing nuggets, soda machine barely works, smells, dirty tables, unprofessional staff shouting. It's kaotic unpleasant experience especially when eating..

PissedConsumer1692495

... to me something needs to be done about her as i wont be going there again as this is the 3rd time shes been ignorant like that please do something about this staff member....

Miguel

Burger King and McDonalds Pros and Cons

Pros
  • Location
  • Taste of food
  • Friendliness of team
  • Proximity to my house
  • Usually the food
  • Most unprofessional
Cons
  • Poor customer service
  • Poor attitude
  • Management
  • Customer service
  • Service
  • I did not like the customer service

Burger King and McDonalds Most Positive Reviews

Top rated reviews
5

I went to the BK in Deer Run in Midlothian Va and just want to say that Cedric was very professional. At most drive...

5

Everything was cold we ordered a double with chesse but received a mc chicken

Burger King and McDonalds Most Critical Reviews

Lowest rated reviews
1

It is not too often that I would visit a burger king, so I thought I would give it a try. I honestly feel sorry for the...

1

I have eaten at many McDonalds restaurants since this is my favorite fast food place. All the McDonalds I visited have...

Burger King and McDonalds Latest Reviews

Recent published reviews

Went to Burger King before 10am to order for 4 people. Restaurant looked open but no one inside. Other customers...

Read all 853 reviews
1.5

I order my meal and nicely asked for mc chicken sauce at the speaker so it wouldnt be a big deal for the lazy birch to...

Read all 4092 reviews

Burger King and McDonalds Products and Services

Most reviewed product and services
  • Burger King Burger (368 reviews)
  • Burger King Manager (55 reviews)
  • Burger King Customer Care (39 reviews)
  • Mcdonalds Manager (603 reviews)
  • Mcdonalds Customer Care (558 reviews)
  • Mcdonalds Drive-through (209 reviews)