PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Burger King and McDonalds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Burger King
McDonalds

Burger King and McDonalds Overview

Total reviews
973
4132
Company responses
0
0
Issues resolved
1
12

McDonalds was first mentioned on PissedConsumer on Dec 5, 2007 and since then this brand received 4132 reviews. It is 3159 reviews more than Burger King received since Oct 29, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Burger King customer support team and McDonalds customer service.

Burger King and McDonalds Consumer Ratings

Rank
57 out of 1073 in Fast Food category
59 out of 1073 in Fast Food category
Customer service
42 in category
40 in category
Staff
40 in category
48 in category
Location
52 in category
42 in category

According to consumer ratings and reviews, Burger King ranks 2 points higher in the Fast Food category than McDonalds. People gave Burger King 1.6 stars for Customer service criterion in Fast Food category and it is 85 points higher than the worst rated brand in this category. At the same time, McDonalds was rated 1.7 stars for Customer service criterion in this category and it is 87 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Burger King has a higher rating than McDonalds. Regarding Location criterion, consumers gave Burger King 2.7 stars and it is 59% greater than other in category. McDonalds however was rated 2.9 stars and it is 67% greater than other in category.

Burger King and McDonalds Rating Details

Customer service
1.6 (268 reviews)
1.7 (1610 reviews)
Reviewer's quote

Customer service mangers at the locations I visit are rude 90% of the time and Ive waited almost 2+ hours and still counting for a manager to get a toy my 2 year old happen to lose under the locked gate part. I had 5 different people over the past three hours ask her to help us for them to receive...

Luigi

...Most McDonald's have great customer service, but this one must have extremely poor management or ownership???..

James S
Staff
1.8 (240 reviews)
1.7 (1534 reviews)
Reviewer's quote

...I asked Fairbanks Alaska staff what cooking oil is used. I must avoid Canola Oil for health reasons...

Sora

... to me something needs to be done about her as i wont be going there again as this is the 3rd time shes been ignorant like that please do something about this staff member....

Miguel
Location
2.7 (231 reviews)
2.9 (1441 reviews)
Reviewer's quote

I called location at 1800 s Georgia st in Amarillo, Tx to inquire as to when breakfast ceased to be served. Employee to me 11 a. m...

Tinika

Blue color t shirt 1 lady, she is so mean , I spend minimum $10 everyday in this location ( 541 6th ave newyork ny 10011) , I never notice that outside food is not allowed here, but the way she telling me to not to eat the food over here its insulting , you have no rights to insult any one..

FAZLAY N

Burger King and McDonalds Pros and Cons

Pros
  • Location
  • That i will never eat here again
  • No pros
  • Proximity to my house
  • Usually the food
  • Most unprofessional
Cons
  • Poor customer service
  • Poor attitude
  • Management
  • Customer service
  • Service
  • I did not like the customer service

Burger King and McDonalds Most Positive Reviews

Top rated reviews
5

I went to the BK in Deer Run in Midlothian Va and just want to say that Cedric was very professional. At most drive...

5

Everything was cold we ordered a double with chesse but received a mc chicken

Burger King and McDonalds Most Critical Reviews

Lowest rated reviews
1

It is not too often that I would visit a burger king, so I thought I would give it a try. I honestly feel sorry for the...

1

I have eaten at many McDonalds restaurants since this is my favorite fast food place. All the McDonalds I visited have...

Burger King and McDonalds Latest Reviews

Recent published reviews
1.2

I'm senior citizen, with heart condition. I asked Fairbanks Alaska staff what cooking oil is used. I must avoid Canola...

Read all 973 reviews
1

I was heading to work and service was slow.The manager there treated me with disrespect and said he didnt care that I...

Read all 4132 reviews

Burger King and McDonalds Products and Services

Most reviewed product and services
  • Burger King Burger (385 reviews)
  • Burger King Manager (72 reviews)
  • Burger King Customer Care (54 reviews)
  • Mcdonalds Manager (612 reviews)
  • Mcdonalds Customer Care (565 reviews)
  • Mcdonalds Drive-through (212 reviews)