PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Burger King and McDonalds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Burger King
McDonalds

Burger King and McDonalds Overview

Total reviews
1240
4305
Company responses
0
0
Issues resolved
2
12

Burger King and McDonalds Consumer Ratings

Rank
60 out of 650 in Fast Food category
45 out of 650 in Fast Food category
Customer service
39 in category
43 in category
Location
53 in category
42 in category
Diversity of Products or Services
53 in category
45 in category
Website
48 in category
42 in category

Burger King and McDonalds Rating Details

Customer service
1.7 (358 reviews)
1.6 (1676 reviews)
Reviewer's quote

...What kind of stupid customer service is that ?!?..

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...Very argumentative, and unwilling to provide quality customer service and resolve minor issues or concern as it pertains to food quality, and preparation..

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Location
2.6 (303 reviews)
2.9 (1489 reviews)
Reviewer's quote

...whos on duty managing the location..

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...say mark today as a horrible customer service experience all around, a great training For customer complaints to avoid and a day to call the manager of this location and have them explain to employees the importance of providing quality customer service and paying attention to details. Mingling and chatting with fellow...

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Diversity of Products or Services
2.3 (290 reviews)
2.4 (1415 reviews)
Reviewer's quote

...Neva expected such services from brand name like burger king. revert awaited..

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...no more smile on Mc'D food services. Start getting poor to worse service..

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Website
2.6 (282 reviews)
2.6 (1367 reviews)
Reviewer's quote

...I placed an order for delivery not for picked up from your website. I need to get a refund for it..

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...The website does not allow any way to find out from the other four McDonald's in the area if they are serving the sundaes. Customer service is closed and there is no chat service..

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Burger King and McDonalds Pros and Cons

Pros
  • Location
  • That i will never eat here again
  • No pros
  • Proximity to my house
  • Usually the food
  • Food
Cons
  • Poor customer service
  • Poor attitude
  • Management
  • Customer service
  • Service
  • I did not like the customer service

Burger King and McDonalds Most Positive Reviews

Top rated reviews
5

The manager lady at Altus is such a witch. Our order was wrong and when We took it back up there the manager blamed it...

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5

Everything was cold we ordered a double with chesse but received a mc chicken

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5

I went to the BK in Deer Run in Midlothian Va and just want to say that Cedric was very professional. At most drive...

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5

I was driving home after a long road trip with the family and we decided to stop at this McDonalds for a bathroom...

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Burger King and McDonalds Most Critical Reviews

Lowest rated reviews
1

It is not too often that I would visit a burger king, so I thought I would give it a try. I honestly feel sorry for the...

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1

I have eaten at many McDonalds restaurants since this is my favorite fast food place. All the McDonalds I visited have...

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1

Waited in Drive thru line for 20+ mins. Just to get my food and see that my order was WRONG! Went back in and threw the...

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1

This place is horrible. I would not feed my dog at this place.when I first went thru drive the lady was so rude. I...

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Burger King and McDonalds Latest Reviews

Recent published reviews
1.5

Hi team, Greetings.Anand this Side from gwalior , Madhya Pradesh , India , pincode 474001 . Yesterday i ordered combo...

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1.2

I ordered 10 piece chicken nugget and small fry and was charged for both. However the chicken nuggets were missing.

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No votes

They wont answer the phone!
They charged me 2x for the same order and they wont answer. If this keeps up, I'm going up th...

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4.2

I'm not happy about that last year I orderedordered half sweet half sweet

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Burger King and McDonalds Products and Services

Most reviewed product and services
  • Burger King Burger (389 reviews)
  • Burger King Manager (80 reviews)
  • Burger King Customer Care (70 reviews)
  • Mcdonalds Manager (622 reviews)
  • Mcdonalds Customer Care (583 reviews)
  • Mcdonalds Drive-through (216 reviews)