PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jack in the Box and Burger King as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jack in the Box
Burger King

Jack in the Box and Burger King Overview

Total reviews
2521
973
Company responses
0
0
Issues resolved
9
1

Jack in the Box was first mentioned on PissedConsumer on Jan 28, 2008 and since then this brand received 2521 reviews. It is 1548 reviews more than Burger King received since Oct 29, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Jack in the Box customer support team and Burger King customer service.

Jack in the Box and Burger King Consumer Ratings

Rank
71 out of 1073 in Fast Food category
56 out of 1073 in Fast Food category
Customer service
61 in category
42 in category
Staff
69 in category
40 in category
Quality of Food
58 in category
55 in category

According to consumer ratings and reviews, Burger King ranks 15 points higher in the Fast Food category than Jack in the Box. People gave Jack in the Box 1.4 stars for Customer service criterion in Fast Food category and it is 67 points higher than the worst rated brand in this category. At the same time, Burger King was rated 1.6 stars for Customer service criterion in this category and it is 86 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Burger King has a higher rating than Jack in the Box. Regarding Quality of Food criterion, consumers gave Jack in the Box 2.1 stars and it is 55% greater than other in category. Burger King however was rated 2.1 stars and it is 57% greater than other in category.

Jack in the Box and Burger King Rating Details

Customer service
1.4 (1219 reviews)
1.6 (268 reviews)
Reviewer's quote

...Who in their right mind says such a rude remark about the customer in a jobplace where customer service is keyfactor. This shouldn't have happened. Jib# 8208..

Bernie

Customer service mangers at the locations I visit are rude 90% of the time and Ive waited almost 2+ hours and still counting for a manager to get a toy my 2 year old happen to lose under the locked gate part. I had 5 different people over the past three hours ask her to help us for them to receive...

Luigi
Staff
1.4 (1199 reviews)
1.8 (240 reviews)
Reviewer's quote

...I would really appreciate it if you talked to the manager, closing staff and OR change the hours on the internet and the store so that customers wont be disillusioned..

Cindi M

...I asked Fairbanks Alaska staff what cooking oil is used. I must avoid Canola Oil for health reasons...

Sora
Quality of Food
2.1 (1139 reviews)
2.1 (203 reviews)
Reviewer's quote

I have visited your Hubbard and Foothill location on several occasions and there always seems to be something wrong first our order accurately or the quality of food is very poor today was just a Breaking Point we did not get a receipt and we ordered a spicy chicken combo number 7 and a junior...

Deloise

...To complain to the girls that work there about the quality of food makes no sense. They food comes in premade. All they do is assemble & microwave it...

Traci H

Jack in the Box and Burger King Pros and Cons

Pros
  • Food
  • I like your food
  • How close you are to me
  • Location
  • That i will never eat here again
  • No pros
Cons
  • Rude service
  • Customer service its no good employees need training
  • That i couldnt speak with someone at corporate
  • Poor customer service
  • Poor attitude
  • Management

Jack in the Box and Burger King Most Positive Reviews

Top rated reviews
5

Worst experience ever, nasty fries and half cooked chicken patty

5

I went to the BK in Deer Run in Midlothian Va and just want to say that Cedric was very professional. At most drive...

Jack in the Box and Burger King Most Critical Reviews

Lowest rated reviews
1

Every time I go to the Jack in the Box on 5202 S. Lancaster Rd. Dallas Tx I get rude unprofessional service, long 30...

1

It is not too often that I would visit a burger king, so I thought I would give it a try. I honestly feel sorry for the...

Jack in the Box and Burger King Latest Reviews

Recent published reviews

I was charged 17.81 for buying a jumbo jack sandwich and two junior bacon cheeseburgers

Read all 2521 reviews
1.2

I'm senior citizen, with heart condition. I asked Fairbanks Alaska staff what cooking oil is used. I must avoid Canola...

Read all 973 reviews

Jack in the Box and Burger King Products and Services

Most reviewed product and services
  • Jack In The Box Customer Care (588 reviews)
  • Jack In The Box Manager (327 reviews)
  • Jack In The Box Drive-through (218 reviews)
  • Burger King Burger (385 reviews)
  • Burger King Manager (72 reviews)
  • Burger King Customer Care (54 reviews)