PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tommy Hilfiger and Burberry as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tommy Hilfiger
Burberry

Tommy Hilfiger and Burberry Overview

Total reviews
93
39
Company responses
0
0
Issues resolved
0
1

Tommy Hilfiger was first mentioned on PissedConsumer on Feb 22, 2012 and since then this brand received 93 reviews. It is 54 reviews more than Burberry received since Aug 2, 2011.

Tommy Hilfiger and Burberry Consumer Ratings

Rank
6 out of 191 in Fashion category
147 out of 997 in Jewelry and Accessories category
Customer service
4 in category
87 in category
Website
8 in category
123 in category
Product or Service Quality
2 in category
122 in category

Tommy Hilfiger and Burberry Rating Details

Customer service
1.5 (33 reviews)
1.6 (20 reviews)
Reviewer's quote

Wow, this store is famous for BAD customer service. The woman asked us to leave the store only because my husband left his jacket on a corner of the display table when he was trying on a jacket. This woman said we are not allowed to put things on their table, it's store policy, when my husband...

Tracy

I BOUGHT A BURBERRY DUFFLE COAT AND ITS SHRINK CALL N TALK TO CUSTOMER SERVICE, THEY SAID THEY ARE NOT RESPONSIBILTY FOR IT N THEY ARE NOT ACCOMODATE ANY THING DUE TO THE DAMAGE, THEIR CUSTOMER SERVICE IS STINK, AND THEIR MATERIAL IS CHEAP N POOR QUALITY FOR A HIGH PRODUCT AND NOT ACCEPT THE...

Damean
Website
2.3 (31 reviews)
2.2 (18 reviews)
Reviewer's quote

I tried contacting the company that manufactured , and nobody picks the phone, and they have kept a one liner description on their website to get the service, and is not very user friendly. Post this experince, i will never encourage any one to buy Tommy watches, because if the watch develops a...

PissedConsumer879651

I ordered a coat on Burberry website on January 2017, and found out the inner lining was messy that even my old Zara coat was better than Burberry one, so I took it back to the store and the sales associate said they could repair for me. A week later, I got the notice telling my my coat was ready...

Defne
Product or Service Quality
2.1 (28 reviews)
1.6 (18 reviews)
Reviewer's quote

When I called customer service, only thing they can do is asked me to return A HAT without any apologize for their mistake, then they will refund my coat if I return a HAT and I have to order another one for full price without the sale and also no available for that size. BE AWARE from this...

PissedConsumer1498225

...Placed an order, received a damaged item, customer service sent the confirmation for exchange, when I sent the item back the respond was - we can not exchange. Awful! Plus : 1. UPS was bringing the item to me during a week, made a complaint to Burberry, did nothing...

Sameh E

Tommy Hilfiger and Burberry Pros and Cons

Pros
  • Watch
  • Female employees in women store
  • Live chat on website
  • Beautiful products
  • Attentive engaged warm yet professional retail staff
Cons
  • Horrible customer service
  • Really bad warehouse system
  • Being dissappointed
  • Service or quality of product
  • Retail customer service
  • Product fault

Tommy Hilfiger and Burberry Most Positive Reviews

Top rated reviews
5

I purchased a men's watch from a duty free Shop in Texas on April 10th of 2015. About a month ago I dropped the watch...

4.6

I'm a Kiwi who bought a Cashmere Trench Coat (amongst other beautiful Burberry things) while on holiday in New York in O...

Tommy Hilfiger and Burberry Most Critical Reviews

Lowest rated reviews
1

I placed an order online at Tommy.com for a duvet SET (one duvet cover and 2 shams), and then immediately realized the d...

1

Worst customer service purchesed items on burberry.com and had the worst experience ever it was a nightmare i ordered...

Tommy Hilfiger and Burberry Latest Reviews

Recent published reviews
1.3

Hi team,style="

my bag is damaged. And, i went to Tommy Hilfiger Store they said, if you purchase this product online the...

Read all 93 reviews
1

I bought my backpack at norway four months ago and I found out that it is a bit broken. I went to burberry Hangzhou...

Read all 39 reviews

Tommy Hilfiger and Burberry Products and Services

Most reviewed product and services
  • Tommy Hilfiger Customer Care (13 reviews)
  • Tommy Hilfiger Website (8 reviews)
  • Tommy Hilfiger Jacket (6 reviews)
  • Burberry Customer Care (9 reviews)
  • Burberry Handbag (5 reviews)
  • Burberry Coat (3 reviews)