PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ThredUP and Buffalo Exchange as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ThredUP
Buffalo Exchange

ThredUP and Buffalo Exchange Overview

Total reviews
735
30
Company responses
5
0
Issues resolved
8
0

ThredUP and Buffalo Exchange Consumer Ratings

Rank
369 out of 2002 in Footwear and Clothing category
459 out of 2002 in Footwear and Clothing category
Customer service
346 in category
327 in category
Website
352 in category
357 in category
Value for money
283 in category
396 in category
Advertised vs Delivered
266 in category
348 in category

ThredUP and Buffalo Exchange Rating Details

Customer service
1.4 (260 reviews)
1.5 (13 reviews)
Reviewer's quote

...I have ordered close to $600 worth of items in the last 8 months from thred up, and I have never been so disappointed with any company's customer service the way I am now..

Read full review

Called and no one is treating me with any sort of customer service. I used to come into you establishment every single day And spend thousands of dollars. I just now came and talked to Kelly Deemer and she told me that their is a video of me getting in a fist fight with soneone over money which is...

Read full review
Website
2.3 (236 reviews)
2.3 (13 reviews)
Reviewer's quote

Wouldn't you know that I found my D&G overcoat for sale on the website, same coat, same size but in another seller's profile. Now I was really suspicious, so I continued to search for more items of mine that they claimed were unsellable and continued to find them for sale in other seller's...

Read full review

I sent a bunch of expensive brand new clothes and shoes/boots. They gave me just $15 since only bought a couple of things (they said)... please, do not send them anything unless you want to donate for free!! Never again.

Read full review
Value for money
2.3 (224 reviews)
1.9 (10 reviews)
Reviewer's quote

...Also, please collect money the first of the month..

Read full review

I'm sure she would have preferred to have a customer who was going to spend a lot of money, but she was still polite to me who didn't need to purchase anything. I wanted to thank Ali for his kindness and her professionalism she is very dedicated and does an amazing job. I will rate this store...

Read full review
Advertised vs Delivered
1.8 (222 reviews)
1.5 (10 reviews)
Reviewer's quote

...FedEx has shown the delivery pending this whole time but when I had contacted FedEx, they gave me accurate tracking showing that it was delivered via USPS 3 weeks ago. I have told several "customer service agents" this information. But their customer service chat and email is an absolute joke...

Read full review

I sent in a tightly packed bag of like new ( some w/ tags) - rag and bone, splendid, j crew, theory, Vince, frame denim. Most previously purchased at Neiman Marcus. 30-40 items. They said they only bought 1 item for $8. Beware!!!! Do not send them clothes unless you are donating for free. My...

Read full review

ThredUP and Buffalo Exchange Pros and Cons

Pros
  • Affordable clothing and shoes
  • Recycling of clothing
  • Good selection good prices
  • Inexpensive items
  • Convenience
Cons
  • Poor customer service
  • Not able to reach costumer service
  • Feeling like i was scammed
  • Unethical workers
  • No transparency rules
  • Dishonest workers

ThredUP and Buffalo Exchange Most Positive Reviews

Top rated reviews
5

A pop up came up stating the that if I downloaded the app I would get free shipping so I decided to make a purchase...

Read full review
4.5

To Whom: May Concern.


Wanted to comment on the outstanding customer service I receive from Ali, Megan, and Steph...

Read full review
5

I returned two dresses and did not receive credit on my accojnt

Read full review
3.2

My bother and I were in an argument 2 years ago which resulted in me slapping my brother which was totally uncalled for...

Read full review

ThredUP and Buffalo Exchange Most Critical Reviews

Lowest rated reviews
1

ThredUP.com is an online consignment store based in SF CA but with a Cambridge MA phone no. On their website for the pas...

Read full review
1

I was there over the weekend and I couldn't help to notice how many people were turned away with clothes that I would...

Read full review
1

Wow was I taken. I placed an order for 25 items (the maximum) from Thredup. It was my first order and I was amazed at...

Read full review
1

My name is Larriante Sumbry and every time I enter Buffalo Exchange they refuse to buy clothes from other Nationalities...

Read full review

ThredUP and Buffalo Exchange Latest Reviews

Recent published reviews
1

I was charged $112 for a goodie box that I returned all of the items

Read full review
1

I sent a bunch of expensive brand new clothes and shoes/boots. They gave me just $15 since only bought a couple of...

Read full review
3.2

They emailed me and told me the status immediately

Read full review
2.7

I sent in a tightly packed bag of like new ( some w/ tags) - rag and bone, splendid, j crew, theory, Vince, frame...

Read full review

ThredUP and Buffalo Exchange Products and Services

Most reviewed product and services
  • Thredup Customer Care (139 reviews)
  • Thredup Shipping Service (89 reviews)
  • Thredup Trade-in (44 reviews)
  • Buffalo Exchange Manager (7 reviews)
  • Buffalo Exchange Customer Care (4 reviews)