PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LOL Surprise and Budsies as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Budsies

Budsies

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2.2
LOL Surprise
Budsies

LOL Surprise and Budsies Overview

Total reviews 12 24
Company responses 0 5
Issues resolved 0 1

LOL Surprise and Budsies Consumer Ratings

Rank
72 out of 280 in Kids' Stores category
31 out of 280 in Kids' Stores category
Price Affordability
80 in category
61 in category
Customer service
21 in category
23 in category
Product or Service Quality
42 in category
31 in category
Exchange, Refund and Cancellation Policy
27 in category
29 in category

LOL Surprise and Budsies Rating Details

Price Affordability
1 (4 reviews)
1.5 (17 reviews)
Reviewer's quote

We are missing piece S, the clear V that attaches at the very center top piece of the castle that you attach the lights to.The back left side pice (1/3 major back pieces that hold it together) has misaligned screw holes and we cannot get the screws in.Please contact me ASAP about this as its been...

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Guess this service is for kids ONLY! Very disappointed with the end result. Wow

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Customer service
1.8 (4 reviews)
1.7 (19 reviews)
Reviewer's quote

my lol surprise omg dollie and uptown have face defects, uptowns clothes is a little ripped.i would like to get a replacement of dollie, and a complete replacement of uptown with clothes , thights, shoes and earrings since its messed up.

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...Worst customer service ever. Buyer beware...

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Product or Service Quality
1.5 (4 reviews)
1.8 (16 reviews)
Reviewer's quote

I bought the LOL surprise house ($200) when I opened the box it was smashedZ none of my local stores sold them anymore so I called the company to get a replacement that’s was almost 3 weeks ago and I have yet to hear ANYTHING at all from them. I have called a good 15 times and every time I call...

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...They are not providing the service I was promised or what I paid for. Nothing shipping so I have no product. Yet, they refuse to cancel and issue the refund...

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Exchange, Refund and Cancellation Policy
1.7 (3 reviews)
1.6 (17 reviews)
Reviewer's quote

...I am so sad and disappointed in this and would like a refund. Could you please advise what the next steps would be to get a refund for this. Thank you..

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...At least they're giving me a refund, but I had to wait 2 weeks and I had to contact them for them to say so. They're still refusing to give me an explanation of what was wrong with my artwork..

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LOL Surprise and Budsies Pros and Cons

Pros
  • Usually good quality toys
  • Shiny and bright
  • Kids love lol
  • Plush toy
  • Cute
Cons
  • We got a broken toy
  • Need to be more careful on packaging dolls
  • Missing clothing
  • Poor customer service
  • Poor communicaiton
  • Horrible doll

LOL Surprise and Budsies Most Positive Reviews

Top rated reviews
3.4

my lol surprise omg dollie and uptown have face defects, uptowns clothes is a little ripped.
i would like to get a replac...

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5

I had been working with the Budsies brand for YEARS - around when they were new and not long after they premiered on...

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No votes
4.5

So this is more of an assessment of Budsies than rather it is primarily the review of my plush. When I ordered my plush...

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LOL Surprise and Budsies Most Critical Reviews

Lowest rated reviews
1

We bought my 4 year old daughter the LOL amazing suprise box for Christmas and were very disappointed, shocked, and...

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1

I ordered Budsies for the holidays and paid over $200 in expedite fees. These gifts were for my grandkids for Hanukkah...

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1

I bought the LOL surprise house ($200) when I opened the box it was smashedZ none of my local stores sold them anymore...

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1

My granddaughter was so excited to think she might have her old maxie back..to say she was disappointed is a major...

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LOL Surprise and Budsies Latest Reviews

Recent published reviews
No votes

i already lodge complaint last night

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1

Guess this service is for kids ONLY! Very disappointed with the end result. Wow

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No votes

Hello my name is daniel temples. My two daughters had completely fell in love with LOL dolls the moment they came out...

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No votes

Cant find where to add discount code at checkout. Also, theres no bee

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LOL Surprise and Budsies Products and Services

Most reviewed product and services
  • Lol Surprise Doll (26 reviews)
  • Budsies Doll (9 reviews)
  • Budsies Toy (4 reviews)
  • Budsies Shipping Service (1 review)