PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chewy and Budgetpetcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chewy
Budgetpetcare

Chewy and Budgetpetcare Overview

Total reviews 28 54
Company responses 0 0
Issues resolved 0 0

Chewy and Budgetpetcare Consumer Ratings

Rank
15 out of 384 in Pet Stores category
35 out of 384 in Pet Stores category
Customer service
No votes
26 in category
Exchange, Refund and Cancellation Policy
No votes
32 in category
Delivery Service
No votes
34 in category
Diversity of Products or Services
No votes
41 in category

Chewy and Budgetpetcare Rating Details

Customer service
No votes
2.7 (22 reviews)
Reviewer's quote

Alyssa was the most considerate customer service rep!! Keep her around and Chewy will be around a long time..

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...Their customer service is second to none. If all customer support was like theirs we’d have world peace..

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Exchange, Refund and Cancellation Policy
No votes
2.4 (18 reviews)
Reviewer's quote

...They did refund my credit card the 18. 50 they charged this month so I did get my money back for December. I have to look my order number up and will send it under separate cover...

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...I've asked for a refund 2 times and only get what seems like an automated email. Same thing word for word that my order has been shipped out and tracking is available, when in fact it isn't. I would not order from this company...

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Delivery Service
No votes
2.4 (10 reviews)
Reviewer's quote

filter had missing parts the box was crushud

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So, they never answer the phone, you can’t understand them, and the customer service is *** Not only that but once the product arrived (took about 3 weeks), they charged my credit card the out of country fee which they also did not disclose AND the product does not look like the product advertised....

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Diversity of Products or Services
No votes
2.7 (18 reviews)
Reviewer's quote

...went okay absolutely patient because I had to look up numbers for him and I was driving which I shouldn't have been he was very knowledgeable about your products suggestive selling because of the cats with their toys and I just want to say he did a wonderful job and it's so easy to complain about someone and it seems so hard for people to say something nice I'm a nurse so I know how that goes but Luke did a great job and working late at night he seemed like he was speaking with a smile and I like that thank you Julie we're new with you and is hernia mesh you guys haven't...

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DO NOT BUY PRODUCTS FROM THEM!! These people need to be put OUT OF BUSINESS! They do not sell the products they have listed on there website. They sell knock off's of named brand's made outside of the US. I was told in an email from them that I received the correct order as the product I received...

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Chewy and Budgetpetcare Pros and Cons

Pros
  • Wchewy is always available to answer questions
  • Usually good service
  • Fast delivery
  • Free shipping
  • Price
  • Lower price
Cons
  • Wont make you happy like their motto
  • Unknowledgable about products
  • No resolution
  • Very dishonest business practices
  • Never got product
  • Money was taken

Chewy and Budgetpetcare Most Positive Reviews

Top rated reviews
5

mAYBE THE COMPLAINTS COME FROM PEOPLE WHO LIVE IN AREAS THAT HAVE DEIVERY -PROBLEMS HERE IN CALIFORNIA EVERYTHING IS...

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5

Odd to see all these bad reviews. I've ordered the same product (Frontline) at least 2-3 times now and all has been...

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5

No complaint, thank you to all for sending me flowers for my lost. That was really nice of yous

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5

Have been ordering Frountline plus from Budget pet for years with no problems. I even called frountline's mother co. Mer...

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Chewy and Budgetpetcare Most Critical Reviews

Lowest rated reviews
1

I placed my first order with Chewy.com on August 24, 2017. I was charged 15.30 that month. When I received my shipment...

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1

I placed an order with Budget 0pet 0care in July 2016. By the end of September i still had not received my order. I...

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1

Chewys auto ship program is a joke! I had placed an order that happened to be on sale, to be shipped on Jan 11th. When I...

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1

DO NOT BUY PRODUCTS FROM THEM!! These people need to be put OUT OF BUSINESS! They do not sell the products they have...

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Chewy and Budgetpetcare Latest Reviews

Recent published reviews
No votes

since you have limited the amount of can dog food i can get at one time i need to get more food because we go to a...

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1

Cheap prices sure! However they don't disclose on the site that they are in Great Britain and you'll get charged a 2%...

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No votes

I've been buying Wee Wee Pads from you for years, and it just occurred to me that I could mention a problem that may fix...

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No votes

I placed an order for Bravecto
3 large chews dogs 44-88 lbs. I only received 2 .I did receive the one for small dogs plea...

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Chewy and Budgetpetcare Products and Services

Most reviewed product and services
  • Chewy Customer Care (8 reviews)
  • Chewy Shipping Service (5 reviews)
  • Budgetpetcare Shipping Service (19 reviews)
  • Budgetpetcare Website (7 reviews)
  • Budgetpetcare Customer Care (4 reviews)