PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uhaul and Budget Truck Rental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uhaul
Budget Truck Rental

Uhaul and Budget Truck Rental Overview

Total reviews
938
289
Company responses
0
0
Issues resolved
11
1

Uhaul was first mentioned on PissedConsumer on Nov 2, 2007 and since then this brand received 938 reviews. It is 649 reviews more than Budget Truck Rental received since Mar 29, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Uhaul customer support team than with Budget Truck Rental customer service.

Uhaul and Budget Truck Rental Consumer Ratings

Rank
130 out of 1509 in Transportation and Logistics category
94 out of 726 in Rentals category
Customer service
123 in category
78 in category
Reliability
78 in category
62 in category
Product or Service Quality
101 in category
73 in category

Uhaul and Budget Truck Rental Rating Details

Customer service
1.2 (345 reviews)
1.1 (143 reviews)
Reviewer's quote

...When I called to tell customer service they said they would look into the situation. They never did. Please use Penske or Budget..

Jeff F

...Awful customer service..

Yazlyn
Reliability
1.3 (295 reviews)
1.3 (116 reviews)
Reviewer's quote

Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

Donnamae

I had been planning a move out of state and made a reservation for a 16 ft truck. When I went to pick the truck up I asked if there was a larger truck available. I was told that location did not have any larger trucks. I moved forward with the 16 ft and realized there was no way this was going to...

April
Product or Service Quality
1.4 (282 reviews)
1.3 (125 reviews)
Reviewer's quote

...The costumer service sucks!!!! This *** transferred me to the claims department after I told her Ive already spoke to them but she was too lazy to deal with me . Im taking this to the news . Anyone else a victim of theft via uhaul storage comment on this...

Terryann M

...Conversations with customer service were fruitless. This company could not care less..

Gloria C

Uhaul and Budget Truck Rental Pros and Cons

Pros
  • Disliked unwillingness to resolve issues dropping the ball
  • Truck
  • Precision automotive ceres ca kayla
  • Price
  • Vehicle quailty was adequate
  • Vehicle quality
Cons
  • Customer service
  • Service
  • Constant mistakes
  • Customer service
  • Problem solving
  • Truck condition

Uhaul and Budget Truck Rental Most Positive Reviews

Top rated reviews
5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

5


At 10:45 AM on 5/30, Shannon from the Research Blvd Budget Rental location in Austin, TX called to inform me that the 1...

Uhaul and Budget Truck Rental Most Critical Reviews

Lowest rated reviews
1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

1

...where to begin. To start the pick up location was a little Indian gas station where I could barely understand the em...

Uhaul and Budget Truck Rental Latest Reviews

Recent published reviews
1.7

Honestly the most racist and intimidating experience of my life. When I called to tell customer service they said they...

Read all 938 reviews
1

Horrible...run to Penske! Truck suddenly not available the morning I needed it, then sent very far away to get...

Read all 289 reviews

Uhaul and Budget Truck Rental Products and Services

Most reviewed product and services
  • Uhaul Truck Rental (308 reviews)
  • Uhaul Trailer Rental (80 reviews)
  • Uhaul Customer Care (77 reviews)
  • Budget Truck Rental Truck Rental (208 reviews)
  • Budget Truck Rental Customer Care (11 reviews)
  • Budget Truck Rental Manager (3 reviews)