PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Budget Truck Rental and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Budget Truck Rental
Uhaul

Budget Truck Rental and Uhaul Overview

Total reviews
294
958
Company responses
0
0
Issues resolved
1
11

Budget Truck Rental and Uhaul Consumer Ratings

Rank
98 out of 385 in Rentals category
144 out of 1031 in Transportation and Logistics category
Customer service
85 in category
129 in category
Price Affordability
78 in category
124 in category
Product or Service Quality
80 in category
104 in category
Website
88 in category
116 in category

Budget Truck Rental and Uhaul Rating Details

Customer service
1.1 (145 reviews)
1.3 (356 reviews)
Reviewer's quote

..., we began calling Budget Truck customer service to determine the resolution for this issue. At approximately 10:00 a. m...

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Losing two hours of my time, I had to call customer service to find that there was in fact a truck available at the original location I had requested. Having a 7. 5 hour drive back to SC and having lost 3 hours total of my time, I am beyond dissatisfied with the level of professionalism and...

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Price Affordability
1.9 (127 reviews)
1.7 (281 reviews)
Reviewer's quote

...Keep in mind a daily rental price for this truck is $29. 99. This would still be a charge of $144 for basically driving the truck to my house and then back to the pick up location...

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...a tank they also charged me for their high price gas and filled the truck up completely pissed at u haul they are rip offs..

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Product or Service Quality
1.3 (127 reviews)
1.4 (289 reviews)
Reviewer's quote

...Conversations with customer service were fruitless. This company could not care less..

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What is the *** en actual phone number for their corporate office!! Not the *** number of customer service who have no idea who their corporate office is and have no knowledge whatsoever!..

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Website
1.8 (124 reviews)
1.9 (278 reviews)
Reviewer's quote

The story starts over a month ago when I realized that I could not select my vehicle on their website when I went to go rent a car hauler. The website said if you could not find your vehicle on the drop-down list to take it into one of the local dealers and have them approve your vehicle. So that's...

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...There's nothing on the website (see attached) or email confirmation that says that. When I searched for it online, I saw other customers with similar complaints, so looks like a scam to me..

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Budget Truck Rental and Uhaul Pros and Cons

Pros
  • Price
  • Vehicle quailty was adequate
  • Vehicle quality
  • Making a reservation on line
  • Disliked unwillingness to resolve issues dropping the ball
  • Truck
Cons
  • Customer service
  • Problem solving
  • Failure to provide alternatives
  • Customer service
  • Service
  • Constant mistakes

Budget Truck Rental and Uhaul Most Positive Reviews

Top rated reviews
5


At 10:45 AM on 5/30, Shannon from the Research Blvd Budget Rental location in Austin, TX called to inform me that the 1...

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5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

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5

I rented a 16" Truck on April 24 2017 from BrownRd Storage, Brown Rd. Hephzibah GA. (706) 5929668 at 9 a.m. on reaching...

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5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

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Budget Truck Rental and Uhaul Most Critical Reviews

Lowest rated reviews
1

...where to begin. To start the pick up location was a little Indian gas station where I could barely understand the em...

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1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

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1

6-20-14 I reserved a Budget 16’ truck for 7-12-14 (three weeks ahead)-- the confirmation message was “Congratulations!...

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1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

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Budget Truck Rental and Uhaul Latest Reviews

Recent published reviews
No votes

Truck my son rented to start with has no AC. Didn't know this when he picked it up. They did not have a tow dollies avai...

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No votes

Had reserve a appliance dolly at 10 I got there at 10 there was no appliance dolly waited about an hour and appliance...

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1

This guy is SHADY he will change your reservation and put charges though that are not ,If you turn your truck in here...

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1.8

Rented a truck from them and they way overcharged me charged me 350 miles when I didnt use but 50 miles at the most I...

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Budget Truck Rental and Uhaul Products and Services

Most reviewed product and services
  • Budget Truck Rental Truck Rental (208 reviews)
  • Budget Truck Rental Customer Care (13 reviews)
  • Budget Truck Rental Truck Rental Booking (4 reviews)
  • Uhaul Truck Rental (309 reviews)
  • Uhaul Trailer Rental (80 reviews)
  • Uhaul Customer Care (77 reviews)