PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hertz and Budget Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hertz
Budget Rent A Car

Hertz and Budget Rent A Car Overview

Total reviews
802
543
Company responses
1
0
Issues resolved
4
3

Hertz was first mentioned on PissedConsumer on Nov 19, 2007 and since then this brand received 802 reviews. It is 259 reviews more than Budget Rent A Car received since Aug 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Hertz customer support team and Budget Rent A Car customer service.

Hertz and Budget Rent A Car Consumer Ratings

Rank
85 out of 892 in Rentals category
84 out of 892 in Rentals category
Customer service
63 in category
56 in category
Product or Service Quality
60 in category
57 in category
Website
69 in category
77 in category

According to consumer ratings and reviews, Budget Rent A Car ranks 1 points higher in the Rentals category than Hertz. People gave Hertz 1.1 stars for Customer service criterion in Rentals category and it is 110 points higher than the worst rated brand in this category. At the same time, Budget Rent A Car was rated 1.2 stars for Customer service criterion in this category and it is 117 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Budget Rent A Car has a higher rating than Hertz. Regarding Website criterion, consumers gave Hertz 1.8 stars and it is 60% greater than other in category. Budget Rent A Car however was rated 1.8 stars and it is 55% greater than other in category.

Hertz and Budget Rent A Car Rating Details

Customer service
1.1 (294 reviews)
1.2 (252 reviews)
Reviewer's quote

...Their customer service is in on the con. The contract they create after you dispute the claim shows a large “X” in the acceptance box right above your signature..

Jeff S

So excited to report that the customer service representative was amazing. She calmly walked me through the information she needed to get someone out to help..

Anjelina
Product or Service Quality
1.4 (248 reviews)
1.5 (204 reviews)
Reviewer's quote

Problems with pick-up (twice in one day)Agent surly, rude, not helpful, left office while dealing with me, ...

leon h

I prepaid for a rental through Budget at the abq intl airport. When i arrived at the counter an addtl 100 was required. I had to car to get refund. So do this as ftc had a case against them already. Cile with AG OF STATE, BBB, and FTC. They held my money for 3 days and I did not get a vehicle.

PissedConsumer1687305
Website
1.8 (232 reviews)
1.8 (199 reviews)
Reviewer's quote

...I pay a fix fee via website to rent a car. When I collect the car, hertz told me that the sum I paid is not the full amount, I need to pay license fee for £11. 7...

Angel l

According to Budget's website, you can earn Amazon gift cards when you pay through Amazon Pay. I followed their direction to the T. Now they won't issue me a card...

Chris C

Hertz and Budget Rent A Car Pros and Cons

Pros
  • Cleanliness of vehicle
  • Pathetic
  • Location
  • Quality vehicle
  • Vehicle was in good shape
  • Pick up rental was fast
Cons
  • Customer service
  • Lack of customer service now horrific billing practices
  • Customer service and price
  • Customer service
  • Being overcharged
  • Being decieved

Hertz and Budget Rent A Car Most Positive Reviews

Top rated reviews
5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

5

The rear driver side tire of our rental car kept going flat, and I had to keep stopping to fill it; probably since it wa...

Hertz and Budget Rent A Car Most Critical Reviews

Lowest rated reviews
1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

1

AVOID Budget Rent-A-Car and Priceline!!

This was the first time I used Budget but also the last time. I would tell ever...

Hertz and Budget Rent A Car Latest Reviews

Recent published reviews
1

Hertz in Katy (Houston) posted this vehicle below as available for purchase with an option to purchase online which I di...

Read all 802 reviews
1

When I arrived in Philadelphia, I waited for over 40 minutes at Stand #9 (Rental Car Shuttles) with 6 other people...

Read all 543 reviews

Hertz and Budget Rent A Car Products and Services

Most reviewed product and services
  • Hertz Car Rental (464 reviews)
  • Hertz Customer Care (44 reviews)
  • Hertz Car Rental Booking (29 reviews)
  • Budget Rent A Car Car Rental (331 reviews)
  • Budget Rent A Car Car Rental Booking (31 reviews)
  • Budget Rent A Car Customer Care (19 reviews)