PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Budget Rent A Car and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Budget Rent A Car
Hertz

Budget Rent A Car and Hertz Overview

Total reviews 586 863
Company responses 0 1
Issues resolved 3 5

Budget Rent A Car and Hertz Consumer Ratings

Rank
99 out of 394 in Rentals category
100 out of 394 in Rentals category
Customer service
73 in category
77 in category
Product or Service Quality
72 in category
71 in category
Diversity of Products or Services
88 in category
86 in category
Website
89 in category
82 in category

Budget Rent A Car and Hertz Rating Details

Customer service
1.2 (275 reviews)
1.1 (322 reviews)
Reviewer's quote

...All I got was a runaround from every customer service agent I spoke to That I had to contact Priceline and Priceline tells me to contact Budget. This Issue is still not resolved..

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Upon arriving at Hertz, I was advised by a rude customer service representative that even though I made a rental car reservation, I would not have a rental car because they were overbooked. It ruined my family's ability to fully enjoy buzzing around town because we had to rely on Uber drivers and...

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Product or Service Quality
1.4 (225 reviews)
1.4 (274 reviews)
Reviewer's quote

He called customer service to get a refund of which he was told that it would take 3 to 5 business days. Today is the 5th business day, and he called they told him that they needed to speak to his bank and that it would take another 3 to 5 business days again. I will be calling the customer service...

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...Im stuck with no help and poor customer service. Still the manager wont speak to me..

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Diversity of Products or Services
1.7 (223 reviews)
1.7 (253 reviews)
Reviewer's quote

...You would expect to have a dialog, or a process, or customer services that answer email. Budget do not do this. The costs they created for this damage was multitudes above the actual costs of repair...

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...Hertz has foolish policies my recommendation is not to give them any of your money for none of their services..

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Website
1.8 (220 reviews)
1.8 (254 reviews)
Reviewer's quote

According to Budget's website, you can earn Amazon gift cards when you pay through Amazon Pay. I followed their direction to the T. Now they won't issue me a card...

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...I was told the fee was in fact $100, even though I read to them the cancellation policy OFF OF THEIR WEBSITE that says there are no fees. Taking it up with my bank next to dispute this charge..

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Budget Rent A Car and Hertz Pros and Cons

Pros
  • Quality vehicle
  • Vehicle was in good shape
  • Price usually good
  • Location
  • Cleanliness of vehicle
  • Pathetic
Cons
  • Customer service
  • Being overcharged
  • Being decieved
  • Customer service
  • Lack of customer service now horrific billing practices
  • Rude and not caring staff working the booth

Budget Rent A Car and Hertz Most Positive Reviews

Top rated reviews
5

The rear driver side tire of our rental car kept going flat, and I had to keep stopping to fill it; probably since it wa...

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5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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5

I reserved a suv for 6/19/15 wih a debit card. I was told that when time came jus go to budget rental @ metropolitan...

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5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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Budget Rent A Car and Hertz Most Critical Reviews

Lowest rated reviews
1

AVOID Budget Rent-A-Car and Priceline!!

This was the first time I used Budget but also the last time. I would tell ever...

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1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

Beware of upgrades at the counter. I rented through Budget on the phone for my rental for 4 adults/luggage. I prepaid...

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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Budget Rent A Car and Hertz Latest Reviews

Recent published reviews
1

Car broken down, then had to drive it two hours because no additional cars in the area. I was charged triple the cost

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1.2

It's been 3 days and I can't get my reservation! I need a vehicle since employees are closing early and not available...

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2

I selected a vehicle, filled out the form, was asked to join Fastbreak, filled out all that info, and was shown the...

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No votes

I can't get anyone on the phone to answer my questions.

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Budget Rent A Car and Hertz Products and Services

Most reviewed product and services
  • Budget Rent A Car Car Rental (345 reviews)
  • Budget Rent A Car Car Rental Booking (31 reviews)
  • Budget Rent A Car Customer Care (24 reviews)
  • Hertz Car Rental (486 reviews)
  • Hertz Customer Care (47 reviews)
  • Hertz Car Rental Booking (31 reviews)