PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Budget Rent A Car and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Budget Rent A Car
Hertz

Budget Rent A Car and Hertz Overview

Total reviews
546
806
Company responses
0
1
Issues resolved
3
5

Hertz was first mentioned on PissedConsumer on Nov 19, 2007 and since then this brand received 806 reviews. It is 260 reviews more than Budget Rent A Car received since Aug 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Budget Rent A Car customer support team and Hertz customer service.

Budget Rent A Car and Hertz Consumer Ratings

Rank
92 out of 726 in Rentals category
93 out of 726 in Rentals category
Customer service
67 in category
72 in category
Product or Service Quality
65 in category
68 in category
Website
82 in category
74 in category

According to consumer ratings and reviews, Budget Rent A Car ranks 1 points higher in the Rentals category than Hertz. People gave Budget Rent A Car 1.2 stars for Customer service criterion in Rentals category and it is 126 points higher than the worst rated brand in this category. At the same time, Hertz was rated 1.1 stars for Customer service criterion in this category and it is 121 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Budget Rent A Car has a higher rating than Hertz. Regarding Website criterion, consumers gave Budget Rent A Car 1.8 stars and it is 58% greater than other in category. Hertz however was rated 1.8 stars and it is 62% greater than other in category.

Budget Rent A Car and Hertz Rating Details

Customer service
1.2 (253 reviews)
1.1 (296 reviews)
Reviewer's quote

So excited to report that the customer service representative was amazing. She calmly walked me through the information she needed to get someone out to help..

Anjelina

...Their customer service is in on the con. The contract they create after you dispute the claim shows a large “X” in the acceptance box right above your signature..

Jeff S
Product or Service Quality
1.5 (204 reviews)
1.4 (250 reviews)
Reviewer's quote

I had called customer service for an extension of the existing reservation, the customer service rep confirmed a price and locked the extension. I never received an email for extension, but, finally ended up being over charged by double the amount of what was agreed. Felt deceived, and called...

Vijay

...This is disgraceful service from a money hungry corporation who do not care for the well-being of their customers..

Sebastian K
Website
1.8 (200 reviews)
1.8 (232 reviews)
Reviewer's quote

According to Budget's website, you can earn Amazon gift cards when you pay through Amazon Pay. I followed their direction to the T. Now they won't issue me a card...

Chris C

...I pay a fix fee via website to rent a car. When I collect the car, hertz told me that the sum I paid is not the full amount, I need to pay license fee for £11. 7...

Angel l

Budget Rent A Car and Hertz Pros and Cons

Pros
  • Quality vehicle
  • Vehicle was in good shape
  • Pick up rental was fast
  • Cleanliness of vehicle
  • Pathetic
  • Location
Cons
  • Customer service
  • Being overcharged
  • Being decieved
  • Customer service
  • Lack of customer service now horrific billing practices
  • Overcharging customer

Budget Rent A Car and Hertz Most Positive Reviews

Top rated reviews
5

The rear driver side tire of our rental car kept going flat, and I had to keep stopping to fill it; probably since it wa...

5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

Budget Rent A Car and Hertz Most Critical Reviews

Lowest rated reviews
1

AVOID Budget Rent-A-Car and Priceline!!

This was the first time I used Budget but also the last time. I would tell ever...

1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

Budget Rent A Car and Hertz Latest Reviews

Recent published reviews
4

Renting a one way mini van from Texas to south Florida. I have a lot of health issues and lost everything in a...

Read all 546 reviews
1

On December 21st 2019, HERTZ UK took it upon themselves to alter my booking onto my Gold card unbeknown to me. My...

Read all 806 reviews

Budget Rent A Car and Hertz Products and Services

Most reviewed product and services
  • Budget Rent A Car Car Rental (331 reviews)
  • Budget Rent A Car Car Rental Booking (31 reviews)
  • Budget Rent A Car Customer Care (21 reviews)
  • Hertz Car Rental (468 reviews)
  • Hertz Customer Care (44 reviews)
  • Hertz Car Rental Booking (29 reviews)