PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Europcar and Budget Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Europcar
Budget Rent A Car

Europcar and Budget Rent A Car Overview

Total reviews
404
571
Company responses
0
0
Issues resolved
2
3

Europcar and Budget Rent A Car Consumer Ratings

Rank
97 out of 387 in Rentals category
98 out of 387 in Rentals category
Customer service
82 in category
70 in category
Product or Service Quality
78 in category
68 in category
Price Affordability
104 in category
90 in category
Website
87 in category
91 in category

Europcar and Budget Rent A Car Rating Details

Customer service
1.1 (101 reviews)
1.2 (264 reviews)
Reviewer's quote

...When I called their customer service to dispute this charge I was told to call another number which does not work. When I finally reached a person they refused to help..

Read full review

...These people that are so called customer service representatives do nothing but tell you false information, provide no assistance and lie behind each other to cover each others backs. This company is disgusting and should be ashamed of themselves!!..

Read full review
Product or Service Quality
1.3 (92 reviews)
1.5 (215 reviews)
Reviewer's quote

...,the only option left to us was to phone emergency service, ie police Who helped by calling the number we gave them ,who then decided they would call the RAC. Who advised another 3/4 hours but we were down as priority. DIsgraceful...

Read full review

...What I wouldn't give to have a chat with that service rep again. Hope he chokes on the groceries he buys with the commission I'm sure he received for "selling" me insurance. ***..

Read full review
Price Affordability
1.6 (78 reviews)
1.8 (208 reviews)
Reviewer's quote

Rented the car in London at a premium price due to the fact we where going to France. We drove the car which seemed okay but just before parking it the manual transmission was strange, Parked car for 5 days then when on our way for the rest of the trip, got on the freeway and realized something was...

Read full review

... for keeping the car for 8 days which the first time was in the 2 hundreds then I called and ask to extend the vehicle they said perfect they gave me the same price as when I first rented I was excited about it but when I got to BUDGET once again the price was over $1,110. 00 how does that happened. I called, and the...

Read full review
Website
1.8 (76 reviews)
1.8 (212 reviews)
Reviewer's quote

I find it highly suspicious that they have mostly great reviews on their own website (with claims of unbiased reviews), yet every other website gives them abysmal ratings. I can't even review on their website as they "randomly" select customers to write reviews. So I'll just write my negative...

Read full review

According to Budget's website, you can earn Amazon gift cards when you pay through Amazon Pay. I followed their direction to the T. Now they won't issue me a card...

Read full review

Europcar and Budget Rent A Car Pros and Cons

Pros
  • Car
  • Price
  • Car is ok
  • Quality vehicle
  • Vehicle was in good shape
  • Pick up rental was fast
Cons
  • Customer service
  • Overcharged me for petrol
  • Deceitful practice and overcharging
  • Customer service
  • Being overcharged
  • Being decieved

Europcar and Budget Rent A Car Most Positive Reviews

Top rated reviews
5

The receptionist was very unhelpful.
We checked at the office the day before collection and were shown the vehicle we'd...

Read full review
5

The rear driver side tire of our rental car kept going flat, and I had to keep stopping to fill it; probably since it wa...

Read full review
4

Rented vehicle for a month on-line thought their agent, Olivaris Interrent. On pick up in Lisbon, informed that I had to...

Read full review
5

I reserved a suv for 6/19/15 wih a debit card. I was told that when time came jus go to budget rental @ metropolitan...

Read full review

Europcar and Budget Rent A Car Most Critical Reviews

Lowest rated reviews
1

I have rented a car on the 9th of October and returned it on the 11th of October from Beirut, Lebanon airport.

The Com...

Read full review
1

AVOID Budget Rent-A-Car and Priceline!!

This was the first time I used Budget but also the last time. I would tell ever...

Read full review
1

Worst service ever.

Arrival
On August 15 we arrived on Bali airport only to find no one was there waiting for us. All t...

Read full review
1

Beware of upgrades at the counter. I rented through Budget on the phone for my rental for 4 adults/luggage. I prepaid...

Read full review

Europcar and Budget Rent A Car Latest Reviews

Recent published reviews
No votes

Money taken out of my account.
KN
[Draft]
This message hasn't been sent.
Saved: Fri 24/04/2020 16:15
View more
My name is Kene...

Read full review
2.6

I rent from Budget because it's close to my house, and we have family whom come in from Italy, so we rent them a car. I...

Read full review
1

Sent from my iPad
Begin forwarded message:
From: Kate Miano
Date: January 9, 2020 at 2:34:36 PM EST
To: CustomerServiceFran...

Read full review
1

After reserving a dolly for my car I arrived and there was no dolly I was told to come back the next day Ill come back...

Read full review

Europcar and Budget Rent A Car Products and Services

Most reviewed product and services
  • Europcar Car Rental (229 reviews)
  • Europcar Customer Care (10 reviews)
  • Europcar Volkswagen Car Rental (3 reviews)
  • Budget Rent A Car Car Rental (338 reviews)
  • Budget Rent A Car Car Rental Booking (31 reviews)
  • Budget Rent A Car Customer Care (23 reviews)