PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Enterprise Rent A Car and Budget Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Enterprise Rent A Car
Budget Rent A Car

Enterprise Rent A Car and Budget Rent A Car Overview

Total reviews
1975
572
Company responses
0
0
Issues resolved
23
3

Enterprise Rent A Car and Budget Rent A Car Consumer Ratings

Rank
63 out of 387 in Rentals category
98 out of 387 in Rentals category
Customer service
50 in category
69 in category
Website
61 in category
89 in category
Diversity of Products or Services
63 in category
85 in category
Price Affordability
52 in category
90 in category

Enterprise Rent A Car and Budget Rent A Car Rating Details

Customer service
1.4 (661 reviews)
1.2 (265 reviews)
Reviewer's quote

I take it to Enterprise which is being watched over by National, Anthony Barnes Assistant Manager, who in my opinion is trained or knowledgeable in customer service, and therefore doesn't require a title of manager. He has no authority to make decisions, he sees every situation as black and white,...

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...These people that are so called customer service representatives do nothing but tell you false information, provide no assistance and lie behind each other to cover each others backs. This company is disgusting and should be ashamed of themselves!!..

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Website
2.1 (525 reviews)
1.8 (213 reviews)
Reviewer's quote

...I reserved a 2door economy car the week before thru Costco, via phone the rental website for E. R. wouldnt work after wasting over an hr...

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According to Budget's website, you can earn Amazon gift cards when you pay through Amazon Pay. I followed their direction to the T. Now they won't issue me a card...

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Diversity of Products or Services
1.9 (516 reviews)
1.7 (214 reviews)
Reviewer's quote

...I used my wallet to pay for services and arrived home going straight into my apartment with no stops in between. approximately 100 feet from van drop off to my door. went inside and discovered my loss later that evening...

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...You would expect to have a dialog, or a process, or customer services that answer email. Budget do not do this. The costs they created for this damage was multitudes above the actual costs of repair...

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Price Affordability
2.2 (511 reviews)
1.8 (209 reviews)
Reviewer's quote

He said they would just use my reservation form this morning BUT the price he quoted was $100 more than my original reservation! I am writing this message at 5:39pm. I STILL do not have a car. I wasted an ENTIRE DAY and over 70 miles of gas, trying to get an Enterprise rental car! I needed to leave...

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... for keeping the car for 8 days which the first time was in the 2 hundreds then I called and ask to extend the vehicle they said perfect they gave me the same price as when I first rented I was excited about it but when I got to BUDGET once again the price was over $1,110. 00 how does that happened. I called, and the...

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Enterprise Rent A Car and Budget Rent A Car Pros and Cons

Pros
  • Location
  • Price
  • Friendly agents
  • Quality vehicle
  • Vehicle was in good shape
  • Pick up rental was fast
Cons
  • Customer service
  • Service
  • Not helpful staff
  • Customer service
  • Being overcharged
  • Being decieved

Enterprise Rent A Car and Budget Rent A Car Most Positive Reviews

Top rated reviews
5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

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5

The rear driver side tire of our rental car kept going flat, and I had to keep stopping to fill it; probably since it wa...

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5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

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5

I reserved a suv for 6/19/15 wih a debit card. I was told that when time came jus go to budget rental @ metropolitan...

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Enterprise Rent A Car and Budget Rent A Car Most Critical Reviews

Lowest rated reviews
1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

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1

AVOID Budget Rent-A-Car and Priceline!!

This was the first time I used Budget but also the last time. I would tell ever...

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1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

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1

Beware of upgrades at the counter. I rented through Budget on the phone for my rental for 4 adults/luggage. I prepaid...

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Enterprise Rent A Car and Budget Rent A Car Latest Reviews

Recent published reviews
1

I showed up to rent the car at National rental which was a rental off Hotwire. I was told I am on the do not rent list....

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1.7

Ive been waiting for a call from a manager for date night I was told 24 to 48 hours
still no call I was giving a car that...

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No votes

I was contacted by Enterprise Rent A Car basically the same thing happened after I wrote 6-7 reviews. No resolution was....

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2.6

I rent from Budget because it's close to my house, and we have family whom come in from Italy, so we rent them a car. I...

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Enterprise Rent A Car and Budget Rent A Car Products and Services

Most reviewed product and services
  • Enterprise Rent A Car Car Rental (1068 reviews)
  • Enterprise Rent A Car Customer Care (148 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)
  • Budget Rent A Car Car Rental (338 reviews)
  • Budget Rent A Car Car Rental Booking (31 reviews)
  • Budget Rent A Car Customer Care (23 reviews)