PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Budget Rent A Car and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Budget Rent A Car
Enterprise Rent A Car

Budget Rent A Car and Enterprise Rent A Car Overview

Total reviews
543
1903
Company responses
0
0
Issues resolved
3
23

Enterprise Rent A Car was first mentioned on PissedConsumer on Dec 23, 2007 and since then this brand received 1903 reviews. It is 1360 reviews more than Budget Rent A Car received since Aug 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Budget Rent A Car customer support team and Enterprise Rent A Car customer service.

Budget Rent A Car and Enterprise Rent A Car Consumer Ratings

Rank
84 out of 892 in Rentals category
54 out of 892 in Rentals category
Customer service
56 in category
41 in category
Product or Service Quality
57 in category
40 in category
Diversity of Products or Services
68 in category
57 in category

According to consumer ratings and reviews, Enterprise Rent A Car ranks 30 points higher in the Rentals category than Budget Rent A Car. People gave Budget Rent A Car 1.2 stars for Customer service criterion in Rentals category and it is 117 points higher than the worst rated brand in this category. At the same time, Enterprise Rent A Car was rated 1.4 stars for Customer service criterion in this category and it is 132 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Enterprise Rent A Car has a higher rating than Budget Rent A Car. Regarding Diversity of Products or Services criterion, consumers gave Budget Rent A Car 1.7 stars and it is 61% greater than other in category. Enterprise Rent A Car however was rated 1.9 stars and it is 67% greater than other in category.

Budget Rent A Car and Enterprise Rent A Car Rating Details

Customer service
1.2 (252 reviews)
1.4 (630 reviews)
Reviewer's quote

So excited to report that the customer service representative was amazing. She calmly walked me through the information she needed to get someone out to help..

Anjelina

... had the pleasure of navigating through Enterprise’s “damaged vehicle process” almost seamlessly thanks to three very helpful, patient and understanding service managers:,Julian Clarke, Kevin Freeman and Duane Pikes. These three men were professional, courteous and swift in handling my needs. I truly appreciate that even near closing time, they ALL went above and beyond to insure I was well taken care of...

PissedConsumer1729835
Product or Service Quality
1.5 (204 reviews)
1.7 (473 reviews)
Reviewer's quote

I prepaid for a rental through Budget at the abq intl airport. When i arrived at the counter an addtl 100 was required. I had to car to get refund. So do this as ftc had a case against them already. Cile with AG OF STATE, BBB, and FTC. They held my money for 3 days and I did not get a vehicle.

PissedConsumer1687305

...All in all, the two-day rental cost me almost double what it should have simply because Enterprise had such poor customer service. I will be very reluctant to use them again and will share my experience with all of my friends and colleagues..

Leslie H
Diversity of Products or Services
1.7 (199 reviews)
1.9 (496 reviews)
Reviewer's quote

My husband and son made plans to vacate to Costa Rica for a graduation gift. We booked our flights thru United they were great, we booked our room thru Expedia they were great. We also used Expedia to find a rental car company because we’d get a discount for grouping things. We chose budget they...

Kimber

or me this Costco-Enterprise Rental Car experience was a first in my 1000+ trips in the last 25+ years.On 11/21/2019, around 8pm, after searching through quite a few rental locations using Costco Travel's website I made a reservation to pick up a 7+ passenger large SUV on the afternoon of 11/25/19...

Alan H

Budget Rent A Car and Enterprise Rent A Car Pros and Cons

Pros
  • Quality vehicle
  • Vehicle was in good shape
  • Pick up rental was fast
  • Location
  • Price
  • Friendly agents
Cons
  • Customer service
  • Being overcharged
  • Being decieved
  • Customer service
  • Service
  • Not helpful staff

Budget Rent A Car and Enterprise Rent A Car Most Positive Reviews

Top rated reviews
5

The rear driver side tire of our rental car kept going flat, and I had to keep stopping to fill it; probably since it wa...

5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

Budget Rent A Car and Enterprise Rent A Car Most Critical Reviews

Lowest rated reviews
1

AVOID Budget Rent-A-Car and Priceline!!

This was the first time I used Budget but also the last time. I would tell ever...

1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

Budget Rent A Car and Enterprise Rent A Car Latest Reviews

Recent published reviews
1

When I arrived in Philadelphia, I waited for over 40 minutes at Stand #9 (Rental Car Shuttles) with 6 other people...

Read all 543 reviews
5

After the horrible discovery of a smashed window and my personal belongings stolen from the Enterprise vehicle I had ren...

Read all 1903 reviews

Budget Rent A Car and Enterprise Rent A Car Products and Services

Most reviewed product and services
  • Budget Rent A Car Car Rental (331 reviews)
  • Budget Rent A Car Car Rental Booking (31 reviews)
  • Budget Rent A Car Customer Care (19 reviews)
  • Enterprise Rent A Car Car Rental (1043 reviews)
  • Enterprise Rent A Car Customer Care (146 reviews)
  • Enterprise Rent A Car Car Rental Booking (80 reviews)