PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Budget Rent A Car and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Budget Rent A Car
Enterprise Rent A Car

Budget Rent A Car and Enterprise Rent A Car Overview

Total reviews 586 2022
Company responses 0 0
Issues resolved 3 23

Budget Rent A Car and Enterprise Rent A Car Consumer Ratings

Rank
99 out of 394 in Rentals category
62 out of 394 in Rentals category
Customer service
72 in category
48 in category
Product or Service Quality
71 in category
45 in category
Diversity of Products or Services
87 in category
63 in category
Website
88 in category
61 in category

Budget Rent A Car and Enterprise Rent A Car Rating Details

Customer service
1.2 (275 reviews)
1.4 (684 reviews)
Reviewer's quote

...All I got was a runaround from every customer service agent I spoke to That I had to contact Priceline and Priceline tells me to contact Budget. This Issue is still not resolved..

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No complaint excellent customer service on my call!!..

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Product or Service Quality
1.4 (225 reviews)
1.7 (522 reviews)
Reviewer's quote

He called customer service to get a refund of which he was told that it would take 3 to 5 business days. Today is the 5th business day, and he called they told him that they needed to speak to his bank and that it would take another 3 to 5 business days again. I will be calling the customer service...

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I cannot reach the Franklin office ever, no matter how I tried so on 9/5/20 I called customer service after being on hold for at least 15 minutes and spoke to Derek to file a complaint and he hangs up on me before transferring me to the Sarasota office instead of Franklin. By now I'm getting...

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Diversity of Products or Services
1.7 (223 reviews)
1.9 (532 reviews)
Reviewer's quote

...You would expect to have a dialog, or a process, or customer services that answer email. Budget do not do this. The costs they created for this damage was multitudes above the actual costs of repair...

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...I did call and speak with someone from customer services at enterprise and will be calling State Farm and leave them a message also..

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Website
1.8 (220 reviews)
2.1 (543 reviews)
Reviewer's quote

According to Budget's website, you can earn Amazon gift cards when you pay through Amazon Pay. I followed their direction to the T. Now they won't issue me a card...

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...Wanted to argue when I was trying to show them what the requirements say on the website..

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Budget Rent A Car and Enterprise Rent A Car Pros and Cons

Pros
  • Quality vehicle
  • Vehicle was in good shape
  • Price usually good
  • Location
  • Price
  • Standard of car was good and clean
Cons
  • Customer service
  • Being overcharged
  • Being decieved
  • Customer service
  • Service
  • Not helpful staff

Budget Rent A Car and Enterprise Rent A Car Most Positive Reviews

Top rated reviews
5

The rear driver side tire of our rental car kept going flat, and I had to keep stopping to fill it; probably since it wa...

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5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

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5

I reserved a suv for 6/19/15 wih a debit card. I was told that when time came jus go to budget rental @ metropolitan...

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5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

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Budget Rent A Car and Enterprise Rent A Car Most Critical Reviews

Lowest rated reviews
1

AVOID Budget Rent-A-Car and Priceline!!

This was the first time I used Budget but also the last time. I would tell ever...

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1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

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1

Beware of upgrades at the counter. I rented through Budget on the phone for my rental for 4 adults/luggage. I prepaid...

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1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

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Budget Rent A Car and Enterprise Rent A Car Latest Reviews

Recent published reviews
1

Car broken down, then had to drive it two hours because no additional cars in the area. I was charged triple the cost

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5

No complaint excellent customer service on my call!!

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2

I selected a vehicle, filled out the form, was asked to join Fastbreak, filled out all that info, and was shown the...

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1

A very disrespectful and rude employee
I was ignore completely

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Budget Rent A Car and Enterprise Rent A Car Products and Services

Most reviewed product and services
  • Budget Rent A Car Car Rental (345 reviews)
  • Budget Rent A Car Car Rental Booking (31 reviews)
  • Budget Rent A Car Customer Care (24 reviews)
  • Enterprise Rent A Car Car Rental (1079 reviews)
  • Enterprise Rent A Car Customer Care (152 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)