PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Safelink Wireless and Budget Mobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Safelink Wireless
Budget Mobile

Safelink Wireless and Budget Mobile Overview

Total reviews 1122 203
Company responses 0 0
Issues resolved 3 1

Safelink Wireless and Budget Mobile Consumer Ratings

Rank
179 out of 1438 in Telecommunications category
222 out of 1438 in Telecommunications category
Customer service
179 in category
167 in category
Product or Service Quality
143 in category
213 in category
Website
216 in category
329 in category
Reliability
119 in category
107 in category

Safelink Wireless and Budget Mobile Rating Details

Customer service
1.5 (405 reviews)
1.5 (75 reviews)
Reviewer's quote

Called Customer Service, no one could tell me why. No one has good English the last rep said he had bad service (working from home) dogs barking, kids playing rooster crowing, I told him to move to different area in his house or I will file complaint. He said will transfer me to Corporate Office...

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...i qualify but will try again and then call customer service. Thanks..

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Product or Service Quality
1.9 (353 reviews)
1.6 (63 reviews)
Reviewer's quote

This service is a joke! It NEVER WORKS, despite the fact that I live in Verizon's coverage area. When I'm not using the internet, the 4G icon is on and I have 2 or 3 signal bars but....

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I received an "urgent" text from Budget on 6-21-2017 @ 7:35PM that Budget would be discontinuing service in my state and that I should seek phone service elsewhere. This I did. I have arranged for a new service with a different company starting on 7-3-2017...

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Website
1.8 (329 reviews)
1.4 (58 reviews)
Reviewer's quote

I had to re-enroll in Lifeline service on the Lifeline website and tried to choose a different provider, but SafeLink is still trying to keep my service with them and charge $40/month. I have filed a complaint with my State AG and the FTC. Some HQ PR person called me and tried to use that as a...

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...Tried to go on the website and it was gone like there was never a website. Tried to call there was no answer. :angry:..

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Reliability
1.8 (327 reviews)
1.8 (58 reviews)
Reviewer's quote

First of all, you need to employ people that speak English and understand how to solve the technical problems....

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I have a government phone through budget mobile it has been turned off and deactivated it maybe because of a recertification I need help thank you.

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Safelink Wireless and Budget Mobile Pros and Cons

Pros
  • Free 250 minutes
  • Program
  • Phone and free service
  • Price package
  • Price
  • Offer android phones
Cons
  • Customer service
  • Total run around everytime have never had a good experience
  • Poor english
  • Customer service
  • Budget mobile
  • Sold my email to spammers

Safelink Wireless and Budget Mobile Most Positive Reviews

Top rated reviews
5

I've been trying to talk to the people at there customer service line and they are rude I asked to speak to the floor...

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5

In short, turned on service with budget. After 1 week you could ONLY talk when phone was on speaker ONLY. Contacted...

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5

I have moved to a different part of town and because of the cell towers I am unable to get my phone to work. Waiting...

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5

I have no complaints with Budget Mobile. I was always treated courteously and with the deepest respect. You can't beat t...

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Safelink Wireless and Budget Mobile Most Critical Reviews

Lowest rated reviews
1

I would like to get the word out there to ANY and ALL field agents working for any company that contracts with Lifeline...

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1

I requested a phone number change and called the El Super Retail location in Santa Ana, CA. The "punk" who works there...

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1

I submitted all the necessary documents that these idiots requested. I even paid $6.00 to send it priority so that I...

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1

So I signed up for a phone gave the rep my personal info such as address and contact number he turned around and gave...

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Safelink Wireless and Budget Mobile Latest Reviews

Recent published reviews
No votes

my phone. can they track my phone. can they track.

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No votes

Phone died need to find out what I have to do to get replacementh

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2

Person took box phone sim from my box and no one can help me cause I don't have the info. But I got my social b day...

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No votes

I receive a message from budget mobile and within 24-48 hours my texts and data disappear. I have to go to Entouch...

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Safelink Wireless and Budget Mobile Products and Services

Most reviewed product and services
  • Safelink Wireless Phone Service (233 reviews)
  • Safelink Wireless Customer Care (202 reviews)
  • Safelink Wireless Cell Phone Replacement (66 reviews)
  • Budget Mobile Phone Service (45 reviews)
  • Budget Mobile Customer Care (21 reviews)
  • Budget Mobile Mobile Phone Service (17 reviews)