PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Olive Garden and Buca Di Beppo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Olive Garden
Buca Di Beppo

Olive Garden and Buca Di Beppo Overview

Total reviews
609
221
Company responses
0
0
Issues resolved
1
2

Olive Garden was first mentioned on PissedConsumer on May 13, 2008 and since then this brand received 609 reviews. It is 388 reviews more than Buca Di Beppo received since Mar 21, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Buca Di Beppo customer support team than with Olive Garden customer service.

Olive Garden and Buca Di Beppo Consumer Ratings

Rank
94 out of 5047 in Cafes, Restaurants and Bars category
155 out of 5047 in Cafes, Restaurants and Bars category
Customer service
73 in category
127 in category
Staff
73 in category
126 in category
Location
90 in category
153 in category

According to consumer ratings and reviews, Olive Garden ranks 61 points higher in the Cafes, Restaurants and Bars category than Buca Di Beppo. People gave Olive Garden 2 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 291 points higher than the worst rated brand in this category. At the same time, Buca Di Beppo was rated 1.7 stars for Customer service criterion in this category and it is 237 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Olive Garden has a higher rating than Buca Di Beppo. Regarding Location criterion, consumers gave Olive Garden 3.3 stars and it is 75% greater than other in category. Buca Di Beppo however was rated 2.9 stars and it is 58% greater than other in category.

Olive Garden and Buca Di Beppo Rating Details

Customer service
2 (237 reviews)
1.7 (128 reviews)
Reviewer's quote

...She is not friendly and obviously doesnt have good customer service skills. I hope she gets the feedback to be a better server and I never want to have her as my server again. We had spent almost 100 even with a tip and she didnt deserve this but we still tipped her...

Jen D

Waiter brought wrong salad, blamed kitchen. Didn’t offer to replace just took off bill. Didn’t bring the usual comp. bread. Didn’t check on drink refills and then we had to send our bill back 3 times before he got it right. Waiters name was Jordon and this was at the Greenwood, In restaurant.

PissedConsumer1704792
Staff
2.2 (222 reviews)
1.9 (121 reviews)
Reviewer's quote

...Your entrees are delicious as well! Your staff is very nice to me and my family, they are always asking if we need something-which is not annoying for me at all, especially when you have children that are making a mess at the table or dropping their spoons..

Fronia

...I gave the huge thing of ziti to the front desk staff. CS..

Celine S
Location
3.3 (208 reviews)
2.9 (98 reviews)
Reviewer's quote

...New Tampa location. It irritates me every time that commercial is aired - complete misrepresentation of what is being served in New Tampa. No acknowledgment that what I was served was inaccurate - won't be back...

Cindy M

...It has been about 5 years since dining at a Bucca location. I have dined at many multiple locations in the past. Mostly the Old town Scottsdale and the Encinitas CA...

Trent S

Olive Garden and Buca Di Beppo Pros and Cons

Pros
  • Food was good
  • Salad and bread sticks
  • I couldnt enjoy it
  • Food
  • Food was good
  • Waitress was pleasant
Cons
  • Food
  • Service
  • Not fresh food
  • Service
  • Customer attention and service
  • Food

Olive Garden and Buca Di Beppo Most Positive Reviews

Top rated reviews
5

My husband and I had dinner at the Olive Garden in D'Iberville, Mississippi last night. Our server, Sloan, was amazing...

5

Went to Buca in Tallahasse Fl. Drove over 3 hours to get there, from Pensacola Fl. It was GREAT!!! Mussels in white...

Olive Garden and Buca Di Beppo Most Critical Reviews

Lowest rated reviews
1

The waiter was beyond slow. He served drinks, salad and bread sticks to another table, that was seated after us, before...

1

Sunday Dec 7th, had a birthday party of 30 people. 45 minutes, for the whole party to arrive. So service was...

Olive Garden and Buca Di Beppo Latest Reviews

Recent published reviews
4.3

I'm in love with your Chicken and Shrimp carbonara. Your entrees are delicious as well! Your staff is very nice to me...

Read all 609 reviews
3.6

Mistakes in our food, no refills and just plain bad service. Not friendly and tried to blame kitchen help.

Read all 221 reviews

Olive Garden and Buca Di Beppo Products and Services

Most reviewed product and services
  • Olive Garden Customer Care (49 reviews)
  • Olive Garden Waiter (48 reviews)
  • Olive Garden Pasta (43 reviews)
  • Buca Di Beppo Customer Care (43 reviews)
  • Buca Di Beppo Waiter (19 reviews)
  • Buca Di Beppo Manager (12 reviews)