PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carrabbas and Buca Di Beppo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carrabbas
Buca Di Beppo

Carrabbas and Buca Di Beppo Overview

Total reviews
323
231
Company responses
0
0
Issues resolved
4
3

Carrabbas was first mentioned on PissedConsumer on Jun 21, 2011 and since then this brand received 323 reviews. It is 92 reviews more than Buca Di Beppo received since Mar 21, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Carrabbas customer support team and Buca Di Beppo customer service.

Carrabbas and Buca Di Beppo Consumer Ratings

Rank
114 out of 3120 in Cafes, Restaurants and Bars category
148 out of 3120 in Cafes, Restaurants and Bars category
Customer service
76 in category
128 in category
Staff
82 in category
126 in category
Location
97 in category
152 in category

According to consumer ratings and reviews, Carrabbas ranks 34 points higher in the Cafes, Restaurants and Bars category than Buca Di Beppo. People gave Carrabbas 2 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 295 points higher than the worst rated brand in this category. At the same time, Buca Di Beppo was rated 1.7 stars for Customer service criterion in this category and it is 243 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Carrabbas has a higher rating than Buca Di Beppo. Regarding Location criterion, consumers gave Carrabbas 3.2 stars and it is 74% greater than other in category. Buca Di Beppo however was rated 2.9 stars and it is 59% greater than other in category.

Carrabbas and Buca Di Beppo Rating Details

Customer service
2 (146 reviews)
1.7 (131 reviews)
Reviewer's quote

...the manager Alice has no customer service experience..

Eino

...This person dont belong in customer service. No personality at all. I hope the management don't turn a blind eye on her cause she *** sucks...

Jimmi
Staff
2.2 (134 reviews)
1.9 (125 reviews)
Reviewer's quote

...Her reply was the staff was moving around and they were confortible . My husband asked her to look around and see that everyone in the dinning room had jackets on and the couple next to us had even hats on. I’m not concerned with the staff , be concerned about the paying customer..

Diane

...Was good you were busy but should have staffed better to keep staff from running ragged and missing who billing. Am sure the eaters of mozz bread and rigatoni did not say bill short. Chnlvr23@gmail...

Lorien
Location
3.2 (121 reviews)
2.9 (102 reviews)
Reviewer's quote

...They belittle their employees at that location in Dunwoody, Georgia. On top of molded food in the walk in including lemons, cheese, and bread, there are roaches everywhere. There are roaches in the soda machine as well as molded unclean soda nobs...

Laketa

To whom it may concern, On Friday, December 3, my husband , daughter and I had lunch at the Worthington, Ohio Buca location. It was the worst experience weve had with this location. 1...

Deb

Carrabbas and Buca Di Beppo Pros and Cons

Pros
  • I use to like carrabbas
  • Food
  • Flavor of the food
  • Food
  • Food was good
  • Waitress was pleasant
Cons
  • Poor customer service
  • Bad custmer service
  • Ignoring my concerns
  • Service
  • Customer attention and service
  • Food

Carrabbas and Buca Di Beppo Most Positive Reviews

Top rated reviews
5

Absolutely the finest meal we've eaten in years! Filets literally melted in our mouths. Lobster Ravioli was very subtle...

5

Went to Buca in Tallahasse Fl. Drove over 3 hours to get there, from Pensacola Fl. It was GREAT!!! Mussels in white...

Carrabbas and Buca Di Beppo Most Critical Reviews

Lowest rated reviews
1

I would go every week to this restaurant.As a ex-faithful consumer, my family including myself decided to go to...

1

Sunday Dec 7th, had a birthday party of 30 people. 45 minutes, for the whole party to arrive. So service was...

Carrabbas and Buca Di Beppo Latest Reviews

Recent published reviews
1

I had a possible stomach virus the week of New Years , therefore I was out of work for a couple of days. I contacted...

Read all 323 reviews

I was in using my 100 gift card and also spent 26.20 from my check card. Food was terrible. Not enough sauce and my...

Read all 231 reviews

Carrabbas and Buca Di Beppo Products and Services

Most reviewed product and services
  • Carrabbas Manager (54 reviews)
  • Carrabbas Customer Care (36 reviews)
  • Carrabbas Waiter (20 reviews)
  • Buca Di Beppo Customer Care (47 reviews)
  • Buca Di Beppo Waiter (20 reviews)
  • Buca Di Beppo Manager (12 reviews)