PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bryant and Waterfurnace as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bryant
Waterfurnace

Bryant and Waterfurnace Overview

Total reviews
83
54
Company responses
0
0
Issues resolved
0
0

Bryant and Waterfurnace Consumer Ratings

Rank
56 out of 319 in Heating, Cooling and Air Conditioning category
161 out of 1941 in Construction and Repair category
Customer service
36 in category
110 in category
Value for money
35 in category
134 in category
Product or Service Quality
40 in category
125 in category
Price Affordability
47 in category
196 in category

Bryant and Waterfurnace Rating Details

Customer service
1.5 (38 reviews)
2.4 (20 reviews)
Reviewer's quote

When my 14 year old Bryant 2 stage furnace failed with a blocked secondary heat exchanger I contacted Bryant customer service to report my problem since the heat exchanger had a lifetime warranty. They had me contact a local dealer and was provided a brand new equivalent featured model at no cost...

Read full review

...It is an unusual situation & certainly poor customer service. At this point 8want to speak to or email with their executive office. I hope this way of reaching out to them will get results..

Read full review
Value for money
1.4 (37 reviews)
2.3 (20 reviews)
Reviewer's quote

These systems are supposed to be stable but looks like there is nexus between manufacture and dealer/distributor to make customers pay the money for faulty devices. When I asked the dealer/ distributor Reliant about the issue, they told me its manufacturing defect but not covered by warranty. This...

Read full review

...All the money I saved with the system is now out the door. The only low-cost alternative I have is to recharge the refrigerant and hope that the unit works a bit longer. It's a bandaid...

Read full review
Product or Service Quality
1.2 (37 reviews)
2.4 (18 reviews)
Reviewer's quote

Hello, I asked my installer to contact the service rep, as suggested by you, and he said there is no reason to get the service rep involved as there is nothing that can be done. My problem is that when my fan-only runs at LOW speed there is an annoying hum that comes from the motor. When I remove...

Read full review

We installed our Waterfurnace geothermal system in 2009 and have yet to have one service call. Ever. Our unit is on the beach and my neighbors have all replaced their conventional HVAC systems at least 2 times now in the last 8 years due to salt corrosion...

Read full review
Price Affordability
1.6 (34 reviews)
2.4 (19 reviews)
Reviewer's quote

...they simply say that you must contact a local service provider and cannot even quote a price of a replacement thermostat so that I can know who is ripping me off or not. Scam. There is no market for used thermostats that I know of...

Read full review

...I could have replaced the old unit with a conventional system at a cheeper price, but decided to go with a new Waterfurnace since I already had a ground loop in place. Big mistake..

Read full review

Bryant and Waterfurnace Pros and Cons

Pros
  • Authorized dealer to service unit is ok
  • Price
  • Are still warranting the parts
  • When it works
  • When it worked
  • Response to my problems
Cons
  • Quality of product
  • Lack of care about my ongoing issues
  • Bryant does not stand behind their product
  • Very unhappy with quality and price
  • Extra repair costs
  • Breakdowns

Bryant and Waterfurnace Most Positive Reviews

Top rated reviews
5

When my 14 year old Bryant 2 stage furnace failed with a blocked secondary heat exchanger I contacted Bryant customer...

Read full review
5

New build in 2004 with a 5 ton E series Waterfurnace. We replaced a leaky condenser coil in 2007 but paid nothing due...

Read full review
3.8

I purchased a Bryant unit from Speedy Air in Naples Fl, Nov. 2017 for our condo. Jan 2020, I had to replace the coil...

Read full review
5

I had a WF premier AT furnace installed in 1991. It runs on open loop (well water in and discharge water goes into a...

Read full review

Bryant and Waterfurnace Most Critical Reviews

Lowest rated reviews
1

Had a brand new Carrier Bryant furnace installed at my house, model number 310AAV042090. Two days later the computer...

Read full review
1

I had the same nightmare experience with waterfurnace. Coils failing due to bad engineering. They will never admit to...

Read full review
1

I bought a furnace fot my mobile home from them in 2013. Great first year but second year the board shorts out. They...

Read full review
1

We had an E Series geothermal system installed in 2007. The system had problems right away with coil leaks, low...

Read full review

Bryant and Waterfurnace Latest Reviews

Recent published reviews
2.9

We have only had this air conditioner 3 years. The air runs well at first. It keeps our house cool. Then eventually...

Read full review
1.1

We have had nothing but problems since day one of installation of envision water furnace geothermal unit. Its lasted no...

Read full review
1.8

I am highly concerned with Bryant air conditioning I have. I have 3 Bryant air conditioning systems, and they are fairly...

Read full review
5

CS will get back to me for the BMS integration details needed

Read full review

Bryant and Waterfurnace Products and Services

Most reviewed product and services
  • Bryant Air Conditioner (27 reviews)
  • Bryant Furnace (9 reviews)
  • Bryant Heat Pump (3 reviews)
  • Waterfurnace Furnace (10 reviews)
  • Waterfurnace Heat Pump (6 reviews)
  • Waterfurnace Compressor (4 reviews)