PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bryant and Trane as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bryant
Trane

Bryant and Trane Overview

Total reviews
80
78
Company responses
0
0
Issues resolved
0
1

Bryant and Trane Consumer Ratings

Rank
54 out of 307 in Heating, Cooling and Air Conditioning category
56 out of 307 in Heating, Cooling and Air Conditioning category
Customer service
37 in category
39 in category
Value for money
34 in category
35 in category
Product or Service Quality
40 in category
37 in category
Price Affordability
44 in category
34 in category

Bryant and Trane Rating Details

Customer service
1.4 (36 reviews)
1.3 (31 reviews)
Reviewer's quote

When my 14 year old Bryant 2 stage furnace failed with a blocked secondary heat exchanger I contacted Bryant customer service to report my problem since the heat exchanger had a lifetime warranty. They had me contact a local dealer and was provided a brand new equivalent featured model at no cost...

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Next, I called Trane Customer Service (CS) and explained the problem. I provided them with the serial numbers of the units, but the CS agent could not find where they were registered. I talked with my builder who assured me he had registered the units, I called Trane again, but this time the CS...

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Value for money
1.4 (34 reviews)
1.3 (32 reviews)
Reviewer's quote

7 years and the old unit was more reliable even though we had to add Freon every 1-2 years but I thought buying a nice unit I would save money on the bill, not have to worry about the unit for 10-15 years but the company did not register the product so I only got a 5 year warranty. Talking to all...

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...We spent a lot of money on this unit and our plaque by slime issues on a regular basis, what can be done? Its more than any homeowner should have to go through. How can you help us?..

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Product or Service Quality
1.2 (34 reviews)
1.3 (33 reviews)
Reviewer's quote

...I want to commend the HVAC Service TECH ( Derek) for always making us feel like we are priority customers. He is an outstanding TEAM member for Bryant. I would also like to say "GREAT JOB" to the installers for our new HVAC Air Cond unit ( Theiron & Preston) TYVM Jean Graves..

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If your system beaks down and the service is terrible you should not waste your time calling these third party complaint offices. They are only there to frustrate you with operators that type in your complaint and nothing more. They cannot tell you where to call to complain to resolve issues..

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Price Affordability
1.5 (31 reviews)
2.1 (27 reviews)
Reviewer's quote

...they simply say that you must contact a local service provider and cannot even quote a price of a replacement thermostat so that I can know who is ripping me off or not. Scam. There is no market for used thermostats that I know of...

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The local companies that put in a/c units basically charge whatever they want and tell the customer factory warranty doesn't cover.In my situation I felt like they should have replaced the outside condensing unit.My name is Robert Handlin,1051 Skaggs rd,Buffalo My 42716.I will change my complete...

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Bryant and Trane Pros and Cons

Pros
  • Authorized dealer to service unit is ok
  • Price
  • Are still warranting the parts
  • Installer
  • Dealer is ok
  • Service technician
Cons
  • Quality of product
  • Lack of care about my ongoing issues
  • Bryant does not stand behind their product
  • Poor quality lousy warranty lots of excuses
  • Poor quality
  • Lack of honesty

Bryant and Trane Most Positive Reviews

Top rated reviews
5

When my 14 year old Bryant 2 stage furnace failed with a blocked secondary heat exchanger I contacted Bryant customer...

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3.7

I have to chuckle when I see your ads on TV about how weather can't stop a Trane, but a little pack rat can do it very...

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3.8

I purchased a Bryant unit from Speedy Air in Naples Fl, Nov. 2017 for our condo. Jan 2020, I had to replace the coil...

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No votes

Bryant and Trane Most Critical Reviews

Lowest rated reviews
1

Had a brand new Carrier Bryant furnace installed at my house, model number 310AAV042090. Two days later the computer...

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1

Trane 20i unit is 4 years old(2009). The factory installed insulation around the interior of the furnace has released a...

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1

I bought a furnace fot my mobile home from them in 2013. Great first year but second year the board shorts out. They...

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1

2 people at the counter no manager and when there is one he sits in his office and provides no help. Phones ring and...

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Bryant and Trane Latest Reviews

Recent published reviews
1

Failed part on brand new system. Customer Service not wanting to warranty system because the first failure was covered.

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1

I am disappointed with a Trane mini split system installed five and one half years ago. Year before last year it leaked...

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1

Why would you not cover the 10 year warranty that came even when new ownership? I will look into replacement with trane...

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1

The local companies that put in a/c units basically charge whatever they want and tell the customer factory warranty...

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Bryant and Trane Products and Services

Most reviewed product and services
  • Bryant Air Conditioner (26 reviews)
  • Bryant Furnace (9 reviews)
  • Bryant Customer Care (3 reviews)
  • Trane Air Conditioner (27 reviews)
  • Trane Xl20I Air Conditioner (5 reviews)
  • Trane Furnace (4 reviews)