PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bryant and Trane as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bryant
Trane

Bryant and Trane Overview

Total reviews 85 97
Company responses 0 0
Issues resolved 0 1

Bryant and Trane Consumer Ratings

Rank
57 out of 324 in Heating, Cooling and Air Conditioning category
59 out of 324 in Heating, Cooling and Air Conditioning category
Customer service
37 in category
44 in category
Value for money
37 in category
38 in category
Product or Service Quality
43 in category
40 in category
Price Affordability
48 in category
44 in category

Bryant and Trane Rating Details

Customer service
1.5 (41 reviews)
1.2 (43 reviews)
Reviewer's quote

Bryant has a customer service phone number for the singular purpose of saying that they have one. The extent of customer service is to direct you to a dealer. They refuse all direct customer requests...

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...I have sat for hours on hold while trying to get through on the phone to Trane customer service. There is never any answer, only recordings, then it drops me after an hour or so. I tried sending an email also, waiting to hear back..

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Value for money
1.4 (40 reviews)
1.3 (44 reviews)
Reviewer's quote

These systems are supposed to be stable but looks like there is nexus between manufacture and dealer/distributor to make customers pay the money for faulty devices. When I asked the dealer/ distributor Reliant about the issue, they told me its manufacturing defect but not covered by warranty. This...

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That I had purchased something that would reduce my costs and help save me some money in the long run. Now, however, I am forced to purchase freon at a cost of $215 out of pocket and every 8 months, on average replace this coil at my expense, at quotes ranging from $800 - $1,000! Contacting Trane...

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Product or Service Quality
1.2 (40 reviews)
1.4 (46 reviews)
Reviewer's quote

Hello, I asked my installer to contact the service rep, as suggested by you, and he said there is no reason to get the service rep involved as there is nothing that can be done. My problem is that when my fan-only runs at LOW speed there is an annoying hum that comes from the motor. When I remove...

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...#6 The vents and 2 stage motor never really seemed to be very productive, so I called my dealer locally and asked them to investigate. They found that this unit was shipped with malformed flashing on the air handler and it was blocking 80% of the air flow. He trimmed it out and got it back to normal...

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Price Affordability
1.6 (37 reviews)
1.9 (35 reviews)
Reviewer's quote

...they simply say that you must contact a local service provider and cannot even quote a price of a replacement thermostat so that I can know who is ripping me off or not. Scam. There is no market for used thermostats that I know of...

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Because Im not a distributor or a Trane dealer they treat you like Nothing and they are very rude on the phone. And they dont do as theyre going to say they just lie to you to hang up the phone with you. As an AC technician for 20 years Trane AC systems are overrated they use aluminum evaporator...

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Bryant and Trane Pros and Cons

Pros
  • Authorized dealer to service unit is ok
  • Price
  • Are still warranting the parts
  • Installer was excellent
  • Dealer is ok
  • Service technician
Cons
  • Quality of product
  • Lack of care about my ongoing issues
  • Bryant does not stand behind their product
  • Poor quality lousy warranty lots of excuses
  • Poor quality
  • Lack of honesty

Bryant and Trane Most Positive Reviews

Top rated reviews
5

When my 14 year old Bryant 2 stage furnace failed with a blocked secondary heat exchanger I contacted Bryant customer...

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5

I have unti series number L1833KA25
Model number YCC080F3MOBC
So I put heat exchanger is bad I have
Life time warranty plea...

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3.8

I purchased a Bryant unit from Speedy Air in Naples Fl, Nov. 2017 for our condo. Jan 2020, I had to replace the coil...

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3.7

I have to chuckle when I see your ads on TV about how weather can't stop a Trane, but a little pack rat can do it very...

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Bryant and Trane Most Critical Reviews

Lowest rated reviews
1

Had a brand new Carrier Bryant furnace installed at my house, model number 310AAV042090. Two days later the computer...

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1

Trane 20i unit is 4 years old(2009). The factory installed insulation around the interior of the furnace has released a...

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1

I bought a furnace fot my mobile home from them in 2013. Great first year but second year the board shorts out. They...

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1

2 people at the counter no manager and when there is one he sits in his office and provides no help. Phones ring and...

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Bryant and Trane Latest Reviews

Recent published reviews
1

I purchased a air conditioner 2 years ago; and the compressor broke. i had only used it for about 10 days. The...

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1

My almost new air handler is leaking. My AC technician does not know what the problem is. Trance say I can only talk to...

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1.2

Bryant has a customer service phone number for the singular purpose of saying that they have one. The extent of...

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1

I would HIGHLY suggest NOT buying anything by the Trane brand. Here's why:
I purchased 2 new systems from them thinking I...

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Bryant and Trane Products and Services

Most reviewed product and services
  • Bryant Air Conditioner (27 reviews)
  • Bryant Furnace (9 reviews)
  • Bryant Heat Pump (3 reviews)
  • Trane Air Conditioner (35 reviews)
  • Trane Xl20I Air Conditioner (5 reviews)
  • Trane Furnace (4 reviews)