PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bryant and Rheem as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bryant
Rheem

Bryant and Rheem Overview

Total reviews
82
303
Company responses
0
0
Issues resolved
0
2

Bryant and Rheem Consumer Ratings

Rank
55 out of 309 in Heating, Cooling and Air Conditioning category
49 out of 309 in Heating, Cooling and Air Conditioning category
Customer service
35 in category
38 in category
Product or Service Quality
40 in category
36 in category
Value for money
35 in category
32 in category
Price Affordability
46 in category
41 in category

Bryant and Rheem Rating Details

Customer service
1.4 (37 reviews)
1.4 (115 reviews)
Reviewer's quote

When my 14 year old Bryant 2 stage furnace failed with a blocked secondary heat exchanger I contacted Bryant customer service to report my problem since the heat exchanger had a lifetime warranty. They had me contact a local dealer and was provided a brand new equivalent featured model at no cost...

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...customer service told me that. i dont understand why you cant honor the warranty. the part thats out is like 200...

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Product or Service Quality
1.2 (36 reviews)
1.4 (116 reviews)
Reviewer's quote

Hello, I asked my installer to contact the service rep, as suggested by you, and he said there is no reason to get the service rep involved as there is nothing that can be done. My problem is that when my fan-only runs at LOW speed there is an annoying hum that comes from the motor. When I remove...

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...00 to get a replacement when there a comon known issue with there product they have thousands of units failing from there poor engineering. The retail price is 729. 00 plus diagnosis and install that rips off consumers of up to 1500, there's you tube videos of everyone having the same issue...

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Value for money
1.3 (36 reviews)
1.5 (97 reviews)
Reviewer's quote

These systems are supposed to be stable but looks like there is nexus between manufacture and dealer/distributor to make customers pay the money for faulty devices. When I asked the dealer/ distributor Reliant about the issue, they told me its manufacturing defect but not covered by warranty. This...

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:dead::ninja::poop:Defective compressor 4years old:angry: stuck home no job no money to pay a technician..

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Price Affordability
1.6 (33 reviews)
2 (92 reviews)
Reviewer's quote

...they simply say that you must contact a local service provider and cannot even quote a price of a replacement thermostat so that I can know who is ripping me off or not. Scam. There is no market for used thermostats that I know of...

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...I just want a quality product that will last more than 3 to 5 years for the astounding price of $6,123. 00. Thank You..

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Bryant and Rheem Pros and Cons

Pros
  • Authorized dealer to service unit is ok
  • Price
  • Are still warranting the parts
  • When it worked
  • When it works
  • Product looks good
Cons
  • Quality of product
  • Lack of care about my ongoing issues
  • Bryant does not stand behind their product
  • Customer service
  • Repeated promises from customer service that were not true
  • Product bad

Bryant and Rheem Most Positive Reviews

Top rated reviews
5

When my 14 year old Bryant 2 stage furnace failed with a blocked secondary heat exchanger I contacted Bryant customer...

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5

It was the company I have been using for repairs. But even though it was 7 days they fully took care of issue and...

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3.8

I purchased a Bryant unit from Speedy Air in Naples Fl, Nov. 2017 for our condo. Jan 2020, I had to replace the coil...

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5

Water not getting hot in entire kitchen

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Bryant and Rheem Most Critical Reviews

Lowest rated reviews
1

Had a brand new Carrier Bryant furnace installed at my house, model number 310AAV042090. Two days later the computer...

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1

Our Heat Pump of 5yrs old packed up on Saturday night, so Monday I call Rheem to have them automatically direct me to...

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1

I bought a furnace fot my mobile home from them in 2013. Great first year but second year the board shorts out. They...

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1

I bought a Lennar home 2 years ago that has 2 AC units. House was built in 2011, and units are 2 years old. From the...

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Bryant and Rheem Latest Reviews

Recent published reviews
1.8

I am highly concerned with Bryant air conditioning I have. I have 3 Bryant air conditioning systems, and they are fairly...

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No votes

3 yr old unit 2yrs needed repair on fan motor now need a coil because it leaks $800 to 1000 labor Not a happy camper...

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2.6

Hello, I asked my installer to contact the service rep, as suggested by you, and he said there is no reason to get the s...

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1

The ac condenser fan motor became defective after just over 5 years and we seldom use the ac unit due to our altitude....

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Bryant and Rheem Products and Services

Most reviewed product and services
  • Bryant Air Conditioner (27 reviews)
  • Bryant Furnace (9 reviews)
  • Bryant Customer Care (3 reviews)
  • Rheem Water Heater (63 reviews)
  • Rheem Air Conditioner (58 reviews)
  • Rheem Warranty (16 reviews)