PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bryant and Rheem as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Bryant and Rheem Overview

Total reviews
Company responses
Issues resolved

Rheem was first mentioned on PissedConsumer on Jul 3, 2008 and since then this brand received 257 reviews. It is 181 reviews more than Bryant received since Feb 11, 2008.

Bryant and Rheem Consumer Ratings

55 out of 345 in Heating, Cooling and Air Conditioning category
47 out of 345 in Heating, Cooling and Air Conditioning category
Customer service
36 in category
35 in category
Product or Service Quality
35 in category
33 in category
Value for money
32 in category
28 in category

According to consumer ratings and reviews, Rheem ranks 8 points higher in the Heating, Cooling and Air Conditioning category than Bryant. People gave Bryant 1.2 stars for Customer service criterion in Heating, Cooling and Air Conditioning category and it is 70 points higher than the worst rated brand in this category. At the same time, Rheem was rated 1.4 stars for Customer service criterion in this category and it is 71 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Rheem has a higher rating than Bryant. Regarding Value for money criterion, consumers gave Bryant 1.2 stars and it is 70% greater than other in category. Rheem however was rated 1.5 stars and it is 74% greater than other in category.

Bryant and Rheem Rating Details

Customer service
1.2 (34 reviews)
1.4 (94 reviews)
Reviewer's quote

...Ive contacted them multiple times via customer service and they flat out do not care. They keep recommending you call the same people. I even offered to have my warranty voided if they exchange the part...

Arron P


Product or Service Quality
1.1 (32 reviews)
1.4 (94 reviews)
Reviewer's quote

...2 years but I thought buying a nice unit I would save money on the bill, not have to worry about the unit for 10-15 years but the company did not register the product so I only got a 5 year warranty. Talking to all of the HVAC techs all of these "newer" units are having issues but it sucks that no one has connected all the dots. Looking to replace the unit or coil but already have 2000 into this ...

John S

...I couldve had this done in less than an hour and been on my way - happy about a company that stands behind its warranty and product. As it stands, Im out 1350 for a new one..

Value for money
1.2 (32 reviews)
1.5 (76 reviews)
Reviewer's quote

I paid a lot of money for some seriously faulty unfinished engineering. The app needs a serious overhaul and they have a serious flaw in there variable speed compressor units. Bryant and my rep has taken care of us and continues to replace the board at their cost no complaints in the service...

Michael G

...A total waste of money. Stay away..


Bryant and Rheem Pros and Cons

  • Authorized dealer to service unit is ok
  • Price
  • Are still warranting the parts
  • When it worked
  • When it works
  • Product looks good
  • Quality of product
  • Lack of care about my ongoing issues
  • Quality
  • Customer service
  • Repeated promises from customer service that were not true
  • No customer service at all no answer after waiting over 3 hours

Bryant and Rheem Most Positive Reviews

Top rated reviews
No votes

It was the company I have been using for repairs. But even though it was 7 days they fully took care of issue and...

Bryant and Rheem Most Critical Reviews

Lowest rated reviews

Had a brand new Carrier Bryant furnace installed at my house, model number 310AAV042090. Two days later the computer...


Our Heat Pump of 5yrs old packed up on Saturday night, so Monday I call Rheem to have them automatically direct me to...

Bryant and Rheem Latest Reviews

Recent published reviews

The heat exchanger was replaced and all is working well now. In 4 years the heat exchanger developed several holes...

Read all 76 reviews

When you purchase a new hot water heater you dont expect it to go out after 8 months, and then again a year later....

Read all 257 reviews

Bryant and Rheem Products and Services

Most reviewed product and services
  • Bryant Air Conditioner (23 reviews)
  • Bryant Furnace (8 reviews)
  • Bryant Heat Pump (3 reviews)
  • Rheem Water Heater (62 reviews)
  • Rheem Air Conditioner (53 reviews)
  • Rheem Warranty (16 reviews)