PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bryant and Rheem as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Bryant and Rheem Overview

Total reviews
Company responses
Issues resolved

Rheem was first mentioned on PissedConsumer on Jul 3, 2008 and since then this brand received 245 reviews. It is 172 reviews more than Bryant received since Feb 11, 2008.

Bryant and Rheem Consumer Ratings

52 out of 504 in Heating, Cooling and Air Conditioning category
415 out of 2894 in Appliances and Electronics category
Customer service
35 in category
239 in category
Product or Service Quality
32 in category
269 in category
Value for money
29 in category
298 in category

Bryant and Rheem Rating Details

Customer service
1.2 (34 reviews)
1.3 (87 reviews)
Reviewer's quote

We have been using Bryant Htg & Air Cond for about 8 yrs & am a very satisfied customer. I want to commend the HVAC Service TECH ( Derek) for always making us feel like we are priority customers. He is an outstanding TEAM member for Bryant...

Jean G

...Terrible customer service!..

Product or Service Quality
1.1 (32 reviews)
1.4 (88 reviews)
Reviewer's quote

...2 years but I thought buying a nice unit I would save money on the bill, not have to worry about the unit for 10-15 years but the company did not register the product so I only got a 5 year warranty. Talking to all of the HVAC techs all of these "newer" units are having issues but it sucks that no one has connected all the dots. Looking to replace the unit or coil but already have 2000 into this ...

John S

It took several phone calls, transfers, dropped calls to get a part under warranty. Our client had no hot water and Rheem wanted to send the part out ground shipping. I spent hours trying to deal with Rheem.I do not recommend Rheem water heaters. Stay away!

Ed B
Value for money
1.2 (32 reviews)
1.4 (70 reviews)
Reviewer's quote

Bought new HVAC unit in August 2014. Have had two air handler motors fail. Now the Air handler coil is leaking refrigerant and the local dealer cannot get repair parts. Called Bryant "Consumer Relations" (1-800-227-7437). They told me it is up to me to "keep calling" the local dealer to get a...


I NEVER had a complaint with Rheem. They are excellent! I don’t know who used my email and sent this!


Bryant and Rheem Pros and Cons

  • Authorized dealer to service unit is ok
  • Price
  • Are still warranting the parts
  • When it worked
  • When it works
  • Cheaper in price
  • Quality of product
  • Lack of care about my ongoing issues
  • Quality
  • Customer service
  • Repeated promises from customer service that were not true
  • No customer service at all no answer after waiting over 3 hours

Bryant and Rheem Most Positive Reviews

Top rated reviews
No votes

It was the company I have been using for repairs. But even though it was 7 days they fully took care of issue and...

Bryant and Rheem Most Critical Reviews

Lowest rated reviews

Had a brand new Carrier Bryant furnace installed at my house, model number 310AAV042090. Two days later the computer...


Our Heat Pump of 5yrs old packed up on Saturday night, so Monday I call Rheem to have them automatically direct me to...

Bryant and Rheem Latest Reviews

Recent published reviews

Evaporator Coil has been leaking and causing issues. At the point where we have had to add freon but now it took out a...

Read all 73 reviews

Water heater stopped working a year after purchased called the warranty center right away and was told that we were cove...

Read all 245 reviews

Bryant and Rheem Products and Services

Most reviewed product and services
  • Bryant Air Conditioner (23 reviews)
  • Bryant Furnace (6 reviews)
  • Bryant Heat Pump (3 reviews)
  • Rheem Water Heater (60 reviews)
  • Rheem Air Conditioner (52 reviews)
  • Rheem Water Heater Warranty (7 reviews)