PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bryant and Lennox as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Bryant and Lennox Overview

Total reviews
Company responses
Issues resolved

Bryant was first mentioned on PissedConsumer on Feb 11, 2008 and since then this brand received 76 reviews. It is 12 reviews more than Lennox received since Jun 17, 2010.

Bryant and Lennox Consumer Ratings

56 out of 346 in Heating, Cooling and Air Conditioning category
422 out of 2619 in Appliances and Electronics category
Customer service
37 in category
260 in category
Product or Service Quality
36 in category
336 in category
Value for money
33 in category
349 in category

Bryant and Lennox Rating Details

Customer service
1.2 (34 reviews)
1.3 (22 reviews)
Reviewer's quote

...Ive contacted them multiple times via customer service and they flat out do not care. They keep recommending you call the same people. I even offered to have my warranty voided if they exchange the part...

Arron P

I call Lennox customer service, they did not admit the defect of their products and they refuse to give us any extended warranty options, even I explained the situation with our homebuilder. I believe that this company will be broken because they don't confident their product and don't provide good...

Product or Service Quality
1.1 (32 reviews)
1.1 (24 reviews)
Reviewer's quote

...2 years but I thought buying a nice unit I would save money on the bill, not have to worry about the unit for 10-15 years but the company did not register the product so I only got a 5 year warranty. Talking to all of the HVAC techs all of these "newer" units are having issues but it sucks that no one has connected all the dots. Looking to replace the unit or coil but already have 2000 into this ...

John S

Each time I had the yearly maintenance service, something was wrong which has cost me hundreds of dollars. I just paid almost $400 to refill the coolant system this year and it only ran for one month. On top of that, I had the highest electric bill in over 20 years as the unit keeps running without...

Jean S
Value for money
1.2 (32 reviews)
1.1 (19 reviews)
Reviewer's quote

I paid a lot of money for some seriously faulty unfinished engineering. The app needs a serious overhaul and they have a serious flaw in there variable speed compressor units. Bryant and my rep has taken care of us and continues to replace the board at their cost no complaints in the service...

Michael G

Purchased a Lennox unit in 2015 within the first month the unit stopped working the service company came out and replaced a bad breaker in the unit. Following year was freezing up now a 4 year old unit has a bad reversing valve ... yes the part is under warranty but $905 for labor for a repair on a...

Geri C

Bryant and Lennox Pros and Cons

  • Authorized dealer to service unit is ok
  • Price
  • Are still warranting the parts
  • Told it was the best
  • Professionalism
  • Opportunity to be heard
  • Quality of product
  • Lack of care about my ongoing issues
  • Quality
  • Warranty
  • Telephone residential support is atrocious fair warning
  • Poor products

Bryant and Lennox Most Positive Reviews

Top rated reviews
No votes

We purchased the XP25 along with the Variable Speed Air Handler.
The System seemed to work nicely and we opted to give...

Bryant and Lennox Most Critical Reviews

Lowest rated reviews

Had a brand new Carrier Bryant furnace installed at my house, model number 310AAV042090. Two days later the computer...


When my old heat pump went out on my house I decided to get the top of the line unit or so I thought. I got the...

Bryant and Lennox Latest Reviews

Recent published reviews

The heat exchanger was replaced and all is working well now. In 4 years the heat exchanger developed several holes...

Read all 76 reviews

Highs mid to upper 50s, lows in low 30s. My unit needs a new part under warranty. The installer has been trying since...

Read all 64 reviews

Bryant and Lennox Products and Services

Most reviewed product and services
  • Bryant Air Conditioner (23 reviews)
  • Bryant Furnace (8 reviews)
  • Bryant Heat Pump (3 reviews)
  • Lennox Air Conditioner (20 reviews)
  • Lennox Furnace (6 reviews)
  • Lennox Customer Care (2 reviews)