PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bryant and Lennox as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bryant
Lennox

Bryant and Lennox Overview

Total reviews
82
71
Company responses
0
0
Issues resolved
0
0

Bryant and Lennox Consumer Ratings

Rank
55 out of 309 in Heating, Cooling and Air Conditioning category
457 out of 1773 in Appliances and Electronics category
Customer service
35 in category
296 in category
Product or Service Quality
40 in category
355 in category
Value for money
35 in category
375 in category
Price Affordability
46 in category
456 in category

Bryant and Lennox Rating Details

Customer service
1.4 (37 reviews)
1.2 (25 reviews)
Reviewer's quote

When my 14 year old Bryant 2 stage furnace failed with a blocked secondary heat exchanger I contacted Bryant customer service to report my problem since the heat exchanger had a lifetime warranty. They had me contact a local dealer and was provided a brand new equivalent featured model at no cost...

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I call Lennox customer service, they did not admit the defect of their products and they refuse to give us any extended warranty options, even I explained the situation with our homebuilder. I believe that this company will be broken because they don't confident their product and don't provide good...

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Product or Service Quality
1.2 (36 reviews)
1.1 (27 reviews)
Reviewer's quote

Hello, I asked my installer to contact the service rep, as suggested by you, and he said there is no reason to get the service rep involved as there is nothing that can be done. My problem is that when my fan-only runs at LOW speed there is an annoying hum that comes from the motor. When I remove...

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Any company that will not take responsibility for a faulty product that causes huge expense to customers after 3 years to me is not only shady but harmful to their industry. I bought a home in dec 2019, the house is only three years old it had one other owner. My a/c has a leak and has absolutely...

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Value for money
1.3 (36 reviews)
1 (22 reviews)
Reviewer's quote

These systems are supposed to be stable but looks like there is nexus between manufacture and dealer/distributor to make customers pay the money for faulty devices. When I asked the dealer/ distributor Reliant about the issue, they told me its manufacturing defect but not covered by warranty. This...

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Purchased a Lennox unit in 2015 within the first month the unit stopped working the service company came out and replaced a bad breaker in the unit. Following year was freezing up now a 4 year old unit has a bad reversing valve ... yes the part is under warranty but $905 for labor for a repair on a...

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Price Affordability
1.6 (33 reviews)
1.3 (19 reviews)
Reviewer's quote

...they simply say that you must contact a local service provider and cannot even quote a price of a replacement thermostat so that I can know who is ripping me off or not. Scam. There is no market for used thermostats that I know of...

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Lennox furnace failure due to the heat exchangers and burners rusted out. Call the Lennox manufacture and was told that the warranty doesnt cover labor costs. Now the labor will be over 6 hours to repair a unit that should have never had this issue. I also found this model has had the same problems...

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Bryant and Lennox Pros and Cons

Pros
  • Authorized dealer to service unit is ok
  • Price
  • Are still warranting the parts
  • Professionalism
  • Opportunity to be heard
  • Told it was the best
Cons
  • Quality of product
  • Lack of care about my ongoing issues
  • Bryant does not stand behind their product
  • Warranty
  • Telephone residential support is atrocious fair warning
  • Poor products

Bryant and Lennox Most Positive Reviews

Top rated reviews
5

When my 14 year old Bryant 2 stage furnace failed with a blocked secondary heat exchanger I contacted Bryant customer...

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4.7

We purchased the XP25 along with the Variable Speed Air Handler.
The System seemed to work nicely and we opted to give...

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3.8

I purchased a Bryant unit from Speedy Air in Naples Fl, Nov. 2017 for our condo. Jan 2020, I had to replace the coil...

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No votes

Bryant and Lennox Most Critical Reviews

Lowest rated reviews
1

Had a brand new Carrier Bryant furnace installed at my house, model number 310AAV042090. Two days later the computer...

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1

When my old heat pump went out on my house I decided to get the top of the line unit or so I thought. I got the...

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1

I bought a furnace fot my mobile home from them in 2013. Great first year but second year the board shorts out. They...

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1

My my my the officials told me that they were going to pay me a check for $400 to compensate for the $2000 I spent to c...

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Bryant and Lennox Latest Reviews

Recent published reviews
1.8

I am highly concerned with Bryant air conditioning I have. I have 3 Bryant air conditioning systems, and they are fairly...

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No votes

They called the next day and resolved the issue

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2.6

Hello, I asked my installer to contact the service rep, as suggested by you, and he said there is no reason to get the s...

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1

Any company that will not take responsibility for a faulty product that causes huge expense to customers after 3 years...

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Bryant and Lennox Products and Services

Most reviewed product and services
  • Bryant Air Conditioner (27 reviews)
  • Bryant Furnace (9 reviews)
  • Bryant Customer Care (3 reviews)
  • Lennox Air Conditioner (21 reviews)
  • Lennox Furnace (7 reviews)
  • Lennox Customer Care (3 reviews)