PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bryant and Goodman Manufacturing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bryant
Goodman Manufacturing

Bryant and Goodman Manufacturing Overview

Total reviews 88 126
Company responses 0 0
Issues resolved 0 0

Bryant and Goodman Manufacturing Consumer Ratings

Rank
58 out of 334 in Heating, Cooling and Air Conditioning category
256 out of 1851 in Appliances and Electronics category
Value for money
38 in category
331 in category
Customer service
39 in category
181 in category
Product or Service Quality
44 in category
226 in category
Price Affordability
49 in category
214 in category

Bryant and Goodman Manufacturing Rating Details

Value for money
1.3 (43 reviews)
1.6 (31 reviews)
Reviewer's quote

These systems are supposed to be stable but looks like there is nexus between manufacture and dealer/distributor to make customers pay the money for faulty devices. When I asked the dealer/ distributor Reliant about the issue, they told me its manufacturing defect but not covered by warranty. This...

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...Thanks for wasting time and money..

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Customer service
1.5 (42 reviews)
1.6 (37 reviews)
Reviewer's quote

Bryant has a customer service phone number for the singular purpose of saying that they have one. The extent of customer service is to direct you to a dealer. They refuse all direct customer requests...

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...As far as customer service, I just include this with the company as poor all the way round because of their warranty policy of just parts, and not taking into consideration an error on the side of the company of either design of engineering or quality of assembly. :angry:..

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Product or Service Quality
1.2 (41 reviews)
1.7 (38 reviews)
Reviewer's quote

...No parts available and awful customer service. They're telling me that since I bought it from an online store the warranty is void. Such BS...

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...GOODMANS idea of QUALITY is the warranty and they manufacture products of only the finest Quality. They provided the replacement coil but I had to pay for installation and refrigerant. That does not say much about their QUALITY!...

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Price Affordability
1.6 (39 reviews)
2.8 (31 reviews)
Reviewer's quote

...they simply say that you must contact a local service provider and cannot even quote a price of a replacement thermostat so that I can know who is ripping me off or not. Scam. There is no market for used thermostats that I know of...

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So, you'll get a $50 or $100 part 'for free', and you'll have to pay out of your pocket over $1000 - half of the price of the unit or more, and there'n no promise that something won't break again in a week and you'll have to pay all over! So, better burn your money - at least you won't feel bad...

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Bryant and Goodman Manufacturing Pros and Cons

Pros
  • Authorized dealer to service unit is ok
  • Price
  • Are still warranting the parts
  • Price
  • Goodman -
  • Cheap
Cons
  • Quality of product
  • Lack of care about my ongoing issues
  • Bryant does not stand behind their product
  • Customer service
  • Buyer beware
  • Do not stand by their products they sell

Bryant and Goodman Manufacturing Most Positive Reviews

Top rated reviews
5

When my 14 year old Bryant 2 stage furnace failed with a blocked secondary heat exchanger I contacted Bryant customer...

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5

Funny, Consumers trash and bash one brand or another, and yet many of the brands on the market use the same type...

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3.8

I purchased a Bryant unit from Speedy Air in Naples Fl, Nov. 2017 for our condo. Jan 2020, I had to replace the coil...

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5

1st of all, most of you need to learn to spell. Most of these negative reviews seem to be people that purchased their eq...

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Bryant and Goodman Manufacturing Most Critical Reviews

Lowest rated reviews
1

Had a brand new Carrier Bryant furnace installed at my house, model number 310AAV042090. Two days later the computer...

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1

After furnace failed I had to pay $1,100 for replacement parts and labor (the cost of a new quality furnace without...

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1

I bought a furnace fot my mobile home from them in 2013. Great first year but second year the board shorts out. They...

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1

In 2008 we purchased a Amana Goodman heating n a/c unit from Gilmore Heating n Air in Placerville Ca. were told at the t...

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Bryant and Goodman Manufacturing Latest Reviews

Recent published reviews
2

Spent $9000 on Bryant heating and air conditioning unit and now I can't get the dealer to service it. Spoke with Bryant...

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1

Spoke to head of goodman tech service also forwarded to Daikin said he would know better.you people cannot run an...

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1

5 yr old unit not pushing air. No parts available and awful customer service. They're telling me that since I bought it...

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No votes

Start up capacitor went bad. Had to find another vendor to RR capacitor. Disappointed with the original vendor who sold...

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Bryant and Goodman Manufacturing Products and Services

Most reviewed product and services
  • Bryant Air Conditioner (27 reviews)
  • Bryant Furnace (9 reviews)
  • Bryant Heat Pump (4 reviews)
  • Goodman Manufacturing Air Conditioner (26 reviews)
  • Goodman Manufacturing Part Replacement (8 reviews)
  • Goodman Manufacturing Heat Pump (7 reviews)