PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bryant and Carrier as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bryant
Carrier

Bryant and Carrier Overview

Total reviews
82
32
Company responses
0
0
Issues resolved
0
0

Bryant and Carrier Consumer Ratings

Rank
55 out of 308 in Heating, Cooling and Air Conditioning category
58 out of 308 in Heating, Cooling and Air Conditioning category
Customer service
35 in category
41 in category
Value for money
35 in category
34 in category
Product or Service Quality
40 in category
39 in category
Price Affordability
46 in category
51 in category

Bryant and Carrier Rating Details

Customer service
1.4 (37 reviews)
1.2 (16 reviews)
Reviewer's quote

When my 14 year old Bryant 2 stage furnace failed with a blocked secondary heat exchanger I contacted Bryant customer service to report my problem since the heat exchanger had a lifetime warranty. They had me contact a local dealer and was provided a brand new equivalent featured model at no cost...

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...00 WORTH OF WARRANTY PARTS WE INSTALLED IN CUSTOMERS EQUIPMENT THEY SHUT OUR ACCOUNT DOWN NOW WHEN CUSTOMERS CALL FOR WARRANTY ISSUES I HAVE TO REFER THEM TO CARRIER CORPORATION CUSTOMER SERVICE NUMBER 1-800-227-7437 NEEDLESS TO SAY WE WILL NEVER SELL OR RECOMMEND CARRIER PRODUCTS AGAIN..

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Value for money
1.3 (36 reviews)
1.4 (14 reviews)
Reviewer's quote

These systems are supposed to be stable but looks like there is nexus between manufacture and dealer/distributor to make customers pay the money for faulty devices. When I asked the dealer/ distributor Reliant about the issue, they told me its manufacturing defect but not covered by warranty. This...

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New blower motor Ahas control board functions integrated into the blower motor, doesn't operate properly with normal rated residential voltage.Extremely impossible to reach someone directly at Carrier, they say it's the electric companys problem. Electric company installed a graph to monitor...

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Product or Service Quality
1.2 (36 reviews)
1.2 (15 reviews)
Reviewer's quote

Hello, I asked my installer to contact the service rep, as suggested by you, and he said there is no reason to get the service rep involved as there is nothing that can be done. My problem is that when my fan-only runs at LOW speed there is an annoying hum that comes from the motor. When I remove...

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... heat pump in 2015 ran fine for a year then started breaking down every 3 months 5 circuit boards,2 motors,3heat grids and several other parts no less than 30 service calls 100 to 500$ each carrier will not do anything but say sorry to hear that never hard a product so poorly supported....

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Price Affordability
1.6 (33 reviews)
1.3 (13 reviews)
Reviewer's quote

...they simply say that you must contact a local service provider and cannot even quote a price of a replacement thermostat so that I can know who is ripping me off or not. Scam. There is no market for used thermostats that I know of...

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...but must pay and inflated price. WARNING, DO NOT BUY CARRIER IF YOU MAINTAIN YOUR OWN FILTERS. I called carrier cust...

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Bryant and Carrier Pros and Cons

Pros
  • Authorized dealer to service unit is ok
  • Price
  • Are still warranting the parts
  • Warranty
  • I think the ce distributor in florida should be pulled
  • Distributor
Cons
  • Quality of product
  • Lack of care about my ongoing issues
  • Bryant does not stand behind their product
  • Would not honor their warranty
  • Product quality and customer service
  • Expensive to own

Bryant and Carrier Most Positive Reviews

Top rated reviews
5

When my 14 year old Bryant 2 stage furnace failed with a blocked secondary heat exchanger I contacted Bryant customer...

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4

replaced my air handler with carrier unit. there filter size is unique and requires you to buy it through their...

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3.8

I purchased a Bryant unit from Speedy Air in Naples Fl, Nov. 2017 for our condo. Jan 2020, I had to replace the coil...

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3.2

I had a warranty part failure on a one and a half year old Infinity furnace . The tech wanted to bill me eighty some...

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Bryant and Carrier Most Critical Reviews

Lowest rated reviews
1

Had a brand new Carrier Bryant furnace installed at my house, model number 310AAV042090. Two days later the computer...

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1

I got a brand new carrier AC unit installed at my house in January 2014. 20 days ago the compressor went bad and their...

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1

I bought a furnace fot my mobile home from them in 2013. Great first year but second year the board shorts out. They...

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1

We purchased a 3.5 ton Carrier Heat pump system on 2/12/14 which was installed by our local service provider, Joe East...

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Bryant and Carrier Latest Reviews

Recent published reviews
1.8

I am highly concerned with Bryant air conditioning I have. I have 3 Bryant air conditioning systems, and they are fairly...

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1.4

I purchased a carrier heat pump in 2015 ran fine for a year then started breaking down every 3 months 5 circuit...

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2.6

Hello, I asked my installer to contact the service rep, as suggested by you, and he said there is no reason to get the s...

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No votes

My Infinity hybrid is under warranty...the inverter failed. The inverter has a high failure rate. The tech replaced the...

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Bryant and Carrier Products and Services

Most reviewed product and services
  • Bryant Air Conditioner (27 reviews)
  • Bryant Furnace (9 reviews)
  • Bryant Heat Pump (3 reviews)
  • Carrier Air Conditioner (15 reviews)
  • Carrier Heat Pump (5 reviews)
  • Carrier Furnace (5 reviews)