PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bryant and Carrier as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bryant
Carrier

Bryant and Carrier Overview

Total reviews
76
29
Company responses
0
0
Issues resolved
0
0

Bryant was first mentioned on PissedConsumer on Feb 11, 2008 and since then this brand received 76 reviews. It is 47 reviews more than Carrier received since Jul 7, 2011.

Bryant and Carrier Consumer Ratings

Rank
55 out of 345 in Heating, Cooling and Air Conditioning category
464 out of 2616 in Appliances and Electronics category
Customer service
36 in category
286 in category
Product or Service Quality
35 in category
312 in category
Value for money
32 in category
310 in category

Bryant and Carrier Rating Details

Customer service
1.2 (34 reviews)
1.2 (15 reviews)
Reviewer's quote

...Ive contacted them multiple times via customer service and they flat out do not care. They keep recommending you call the same people. I even offered to have my warranty voided if they exchange the part...

Arron P

...00 WORTH OF WARRANTY PARTS WE INSTALLED IN CUSTOMERS EQUIPMENT THEY SHUT OUR ACCOUNT DOWN NOW WHEN CUSTOMERS CALL FOR WARRANTY ISSUES I HAVE TO REFER THEM TO CARRIER CORPORATION CUSTOMER SERVICE NUMBER 1-800-227-7437 NEEDLESS TO SAY WE WILL NEVER SELL OR RECOMMEND CARRIER PRODUCTS AGAIN..

RANDY
Product or Service Quality
1.1 (32 reviews)
1.2 (13 reviews)
Reviewer's quote

...2 years but I thought buying a nice unit I would save money on the bill, not have to worry about the unit for 10-15 years but the company did not register the product so I only got a 5 year warranty. Talking to all of the HVAC techs all of these "newer" units are having issues but it sucks that no one has connected all the dots. Looking to replace the unit or coil but already have 2000 into this ...

John S

...Do they not understand they are giving me defective products as replacements since 2017. I WILL NOT buy another Carrier product..

Laurie D
Value for money
1.2 (32 reviews)
1.4 (13 reviews)
Reviewer's quote

I paid a lot of money for some seriously faulty unfinished engineering. The app needs a serious overhaul and they have a serious flaw in there variable speed compressor units. Bryant and my rep has taken care of us and continues to replace the board at their cost no complaints in the service...

Michael G

Bought new 6yrs old kept braking Down now has a leak need to replace its a big piece of *** would never recommend it’s a 5 ton unit

Tom

Bryant and Carrier Pros and Cons

Pros
  • Authorized dealer to service unit is ok
  • Price
  • Are still warranting the parts
  • Warranty
  • I think the ce distributor in florida should be pulled
  • Distributor
Cons
  • Quality of product
  • Lack of care about my ongoing issues
  • Quality
  • Would not honor their warranty
  • Product quality and customer service
  • Expensive to own

Bryant and Carrier Most Positive Reviews

Top rated reviews
No votes
3.6

I had a warranty part failure on a one and a half year old Infinity furnace . The tech wanted to bill me eighty some...

Bryant and Carrier Most Critical Reviews

Lowest rated reviews
1

Had a brand new Carrier Bryant furnace installed at my house, model number 310AAV042090. Two days later the computer...

1

I got a brand new carrier AC unit installed at my house in January 2014. 20 days ago the compressor went bad and their...

Bryant and Carrier Latest Reviews

Recent published reviews

The heat exchanger was replaced and all is working well now. In 4 years the heat exchanger developed several holes...

Read all 76 reviews

20k for carrier unit 20 plus service calls and several thousand dollars still does not work. carrier will not answer...

Read all 29 reviews

Bryant and Carrier Products and Services

Most reviewed product and services
  • Bryant Air Conditioner (23 reviews)
  • Bryant Furnace (8 reviews)
  • Bryant Heat Pump (3 reviews)
  • Carrier Air Conditioner (14 reviews)
  • Carrier Furnace (5 reviews)
  • Carrier Heat Pump (3 reviews)