PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Broyhill Furniture and Lazboy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Broyhill Furniture
Lazboy

Broyhill Furniture and Lazboy Overview

Total reviews
50
1142
Company responses
0
434
Issues resolved
1
15

Broyhill Furniture and Lazboy Consumer Ratings

Rank
279 out of 1492 in Furniture and Decor category
158 out of 1492 in Furniture and Decor category
Value for money
223 in category
313 in category
Warranty
441 in category
242 in category
Product or Service Quality
280 in category
307 in category
Style and Design
225 in category
202 in category

Broyhill Furniture and Lazboy Rating Details

Value for money
1.8 (13 reviews)
1.5 (391 reviews)
Reviewer's quote

I purchased the Broyhill Eagle Brooke all-weather wicker love seat at Big Lots in Torrington, CT. Item # KVS9494. SKU 810452032. It was a nightmare to out together. The black tool that comes with it broke halfway through the assembly process and stripped 2 of the short screws. Even a carpenter...

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I spent so much money with La-Z-Boy bought a sectional, two chairs, rug and tables. We spent $8,000 sadly four years later the Renew is peeling and looks terrible!! I have Klaussner furniture over 20 years old and still looks great! Sadly La-Z-boy will not even respond to me! This should be...

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Warranty
1 (13 reviews)
1.3 (385 reviews)
Reviewer's quote

Customer Service claims no warranty on product..

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...They have lifetime warranty on the chair. Thats why we have bought two more. The first chairs mechanics were perfect even after 15 years and when we were ready to replace because of material wear and tear...

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Product or Service Quality
1.5 (13 reviews)
1.4 (426 reviews)
Reviewer's quote

...I have left several complaints with Broyhill and Big Lot's customer service and have had no response. I would never, ever recommend purchasing anything from them again. they don't back their merchandise and the quality is extremely low especially for the price..

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...All I did was want some good quality furniture and a friend recommended this company. But I need to know about the warranty on my York Chair and side table, but I guess thanks for finally offering me a refund on the other..

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Style and Design
2.7 (11 reviews)
2.9 (364 reviews)
Reviewer's quote

All top 4 boards are different sizes, I sent pictures and the receipt as proof, it's a simple manufacturing error. It's been 3 weeks an no one respond to my message.

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We bought 2 very expensive bonded leather recliners 3 years ago. The “leather” seats in both chairs have worn through along the crease (original design). These are lightly used, NOT abused. They look like Cheap, Old, Trashy furniture. The so-called extended warranty does not cover “wear”....

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Broyhill Furniture and Lazboy Pros and Cons

Pros
  • Looks good thought they were reputable
  • To many questions
  • I own several pieces of broyhill desk and dining
  • Extremely dissappointed
  • Chair
  • Sales personnel
Cons
  • Poorly made
  • Quality
  • Fact they will not answer me to get replacement tee nuts
  • Bad customer service
  • Not good quality
  • Poor quality

Broyhill Furniture and Lazboy Most Positive Reviews

Top rated reviews
4

I purchased the Broyhill Eagle Brooke all-weather wicker love seat at Big Lots in Torrington, CT. Item # KVS9494. SKU 81...

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5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

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No votes
5

I purchased a sectional there in 2015. I even purchased the extended warranty just in case anything happened. In less...

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Broyhill Furniture and Lazboy Most Critical Reviews

Lowest rated reviews
1

Wrong number! I can't get in touch with anyone from this company

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1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

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1

No one ever answered, I stayed on hold for over a half hour and hung up

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1

I'm having the same issues with the Augusta, GA location. We purchased a sectional and ottoman in July and was told...

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Broyhill Furniture and Lazboy Latest Reviews

Recent published reviews
No votes

I bought our sofa for outside last summer 2 of the cushions zippers are broken and one cushion is completely ripped
We ba...

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2

We bought a Lazboy sectional for our family room about 4 yrs ago. The fabric started peeling last year. This is so...

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No votes

I purchased a patio set from Big Lots of Sault Saint Marie Michigan and there was a cushion missing

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1

In January 2019 I bought two recliners from La-Z-Boy to the tune of about $2500. I have had those recliners now about 15...

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Broyhill Furniture and Lazboy Products and Services

Most reviewed product and services
  • Broyhill Furniture Sofa (6 reviews)
  • Broyhill Furniture Recliner (3 reviews)
  • Broyhill Furniture Laramie Fabric Sofa (2 reviews)
  • Lazboy Recliner (444 reviews)
  • Lazboy Sofa (207 reviews)
  • Lazboy Chair (71 reviews)