PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Broyhill Furniture and Lazboy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Broyhill Furniture
Lazboy

Broyhill Furniture and Lazboy Overview

Total reviews 60 1161
Company responses 0 434
Issues resolved 1 15

Broyhill Furniture and Lazboy Consumer Ratings

Rank
337 out of 1526 in Furniture and Decor category
163 out of 1526 in Furniture and Decor category
Product or Service Quality
296 in category
316 in category
Warranty
461 in category
248 in category
Value for money
208 in category
324 in category
Price Affordability
182 in category
327 in category

Broyhill Furniture and Lazboy Rating Details

Product or Service Quality
1.4 (16 reviews)
1.4 (437 reviews)
Reviewer's quote

...I have left several complaints with Broyhill and Big Lot's customer service and have had no response. I would never, ever recommend purchasing anything from them again. they don't back their merchandise and the quality is extremely low especially for the price..

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" So after 2 months the sofa mechanism broke (the service technician fixed that) and the two end cushions look as if they have collapsed, as well as one of the armrests on the sofa. It has caved in in the middle. I called on 8/31 and spoke with the store manager, Shane who informed me that they...

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Warranty
1 (15 reviews)
1.4 (394 reviews)
Reviewer's quote

Customer Service claims no warranty on product..

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I purchased a room of furniture some years back and their supposed warranty was lifetime. Well, I have had a broken base on a swivel rocking recliner that we paid over 1K for. I called and no longer do they have a local point for review of repair...

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Value for money
2 (15 reviews)
1.5 (403 reviews)
Reviewer's quote

I want my money back I. Very disappointed and literally had it maybe a month and a few weeks..

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...Buyer beware! This company will NOT respond to any issues once they have your money..

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Price Affordability
2.8 (14 reviews)
2 (390 reviews)
Reviewer's quote

We have a broyhill eaglebrooke outdoor furniture set. The seam has come apart from one of the back cushions. We cant get it resolved. Can you help us with this?

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...but I know it’s real leather due to the incredibly hefty price tag of 4000 pounds, it’s a bit ridiculous to pay so much for a sofa that looks like it belongs in a skip after minimal use. Are there any products I can use to patch up the peels and get it back to house standard ?..

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Broyhill Furniture and Lazboy Pros and Cons

Pros
  • Looks good thought they were reputable
  • To many questions
  • I own several pieces of broyhill desk and dining
  • Extremely dissappointed
  • Chair
  • Used to be great furniture
Cons
  • Poorly made
  • Quality
  • Fact they will not answer me to get replacement tee nuts
  • Bad customer service
  • Not good quality
  • Poor quality

Broyhill Furniture and Lazboy Most Positive Reviews

Top rated reviews
4

I purchased the Broyhill Eagle Brooke all-weather wicker love seat at Big Lots in Torrington, CT. Item # KVS9494. SKU 81...

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5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

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No votes
5

I purchased a sectional there in 2015. I even purchased the extended warranty just in case anything happened. In less...

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Broyhill Furniture and Lazboy Most Critical Reviews

Lowest rated reviews
1

Wrong number! I can't get in touch with anyone from this company

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1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

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1

No one ever answered, I stayed on hold for over a half hour and hung up

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1

I'm having the same issues with the Augusta, GA location. We purchased a sectional and ottoman in July and was told...

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Broyhill Furniture and Lazboy Latest Reviews

Recent published reviews
No votes

I just purchased a Broyhill capilano pergola PO#89538788 SKU#810452400. It is an 8 1/2 by 13 feet. When I opened it it i...

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1.8

On 5/18/20, I visited a Lazy boy store, Sat in every sofa and love seat in the store till I found the one. My feet touch...

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No votes

Wrong number wasnt right customer service number

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3.3

I have a broken recliner and the store where I purchase it cant get the parts I need, it has been 4 months. After...

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Broyhill Furniture and Lazboy Products and Services

Most reviewed product and services
  • Broyhill Furniture Sofa (7 reviews)
  • Broyhill Furniture Recliner (3 reviews)
  • Broyhill Furniture Laramie Fabric Sofa (2 reviews)
  • Lazboy Recliner (451 reviews)
  • Lazboy Sofa (208 reviews)
  • Lazboy Chair (71 reviews)