PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Broyhill Furniture and Lane Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Broyhill Furniture
Lane Furniture

Broyhill Furniture and Lane Furniture Overview

Total reviews
56
466
Company responses
0
0
Issues resolved
1
1

Broyhill Furniture and Lane Furniture Consumer Ratings

Rank
333 out of 1517 in Furniture and Decor category
306 out of 1517 in Furniture and Decor category
Product or Service Quality
293 in category
300 in category
Warranty
447 in category
237 in category
Value for money
199 in category
300 in category
Style and Design
229 in category
238 in category

Broyhill Furniture and Lane Furniture Rating Details

Product or Service Quality
1.4 (16 reviews)
1.4 (119 reviews)
Reviewer's quote

...I have left several complaints with Broyhill and Big Lot's customer service and have had no response. I would never, ever recommend purchasing anything from them again. they don't back their merchandise and the quality is extremely low especially for the price..

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...We bought a high quality $1000 chair with a lifetime warranty that is now trash. Might as well bought it at Big lots $150. Use it for 5 years and throw it away..

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Warranty
1 (15 reviews)
1.4 (110 reviews)
Reviewer's quote

Customer Service claims no warranty on product..

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Warranty and to contact a local furniture repair company tbecause it is basically not their issue. Completely ignoring the fact that they sent out a Lane rep to our home a month after purchase that never followed up or returned any of our attempts to contact them back. We had our previous leather...

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Value for money
2 (15 reviews)
1.6 (114 reviews)
Reviewer's quote

I want my money back I. Very disappointed and literally had it maybe a month and a few weeks..

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We spent a lot of hard earned money on these chairs. I am calling again now and have been on hold for 15 minutes and I am first in the que - does that make sense? I feel like I am being pushed around again! Lane/Simmons/whoever they are now need to send replacements to all of us who have wasted...

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Style and Design
2.7 (14 reviews)
2.7 (106 reviews)
Reviewer's quote

We have a broyhill eaglebrooke outdoor furniture set. The seam has come apart from one of the back cushions. We cant get it resolved. Can you help us with this?

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I was very excited to fond the lane living room furniture that was exactly the style we were looking for at a reasonable price. We needed a sofa, loveseat and recliner. They had a very traditional look with big chunky arms and great detail...

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Broyhill Furniture and Lane Furniture Pros and Cons

Pros
  • Looks good thought they were reputable
  • To many questions
  • I own several pieces of broyhill desk and dining
  • Style of furniture
  • Style was just what i wanted
  • I purchased the item because i felt it was a reputable company
Cons
  • Poorly made
  • Quality
  • Fact they will not answer me to get replacement tee nuts
  • Quality of chair
  • Poor quality inferior material used
  • Quality

Broyhill Furniture and Lane Furniture Most Positive Reviews

Top rated reviews
4

I purchased the Broyhill Eagle Brooke all-weather wicker love seat at Big Lots in Torrington, CT. Item # KVS9494. SKU 81...

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5

I bought a Lane rocker recliner when my son was born because we didnt have a rocker in the house at the time. Since I...

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No votes
5

I am trying to find a store that still has Lane recliners. My husband and I bought two Lane Action recliners with...

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Broyhill Furniture and Lane Furniture Most Critical Reviews

Lowest rated reviews
1

Wrong number! I can't get in touch with anyone from this company

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1

I spent over 2000 dollars on a lift, heat and massage chair for my husband who was in an automobile accident. I schedul...

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1

No one ever answered, I stayed on hold for over a half hour and hung up

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1

The mechanism supporting my Lane rocker/recliner has failed for the second time.Their Customer Service people I have tal...

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Broyhill Furniture and Lane Furniture Latest Reviews

Recent published reviews
No votes

Furniture has only been used 3 months and is covered in the rain. Table top is scratching easily and chairs are...

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1

No one answered my call

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1

Totally faded - need replacements please!
Are you with Broyhill ? Confusing

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2.5

Yes there is still a problem I have never even talked to someone the first time. This is just as bad as the furniture...

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Broyhill Furniture and Lane Furniture Products and Services

Most reviewed product and services
  • Broyhill Furniture Sofa (7 reviews)
  • Broyhill Furniture Recliner (3 reviews)
  • Broyhill Furniture Laramie Fabric Sofa (2 reviews)
  • Lane Furniture Recliner (216 reviews)
  • Lane Furniture Sofa (82 reviews)
  • Lane Furniture Loveseat (19 reviews)