PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Broyhill Furniture and Flexsteel Industries as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Broyhill Furniture
Flexsteel Industries

Broyhill Furniture and Flexsteel Industries Overview

Total reviews 82 141
Company responses 0 0
Issues resolved 1 3

Broyhill Furniture and Flexsteel Industries Consumer Ratings

Rank
229 out of 1478 in Furniture and Decor category
409 out of 1478 in Furniture and Decor category
Warranty
231 in category
241 in category
Price Affordability
177 in category
333 in category
Value for money
135 in category
347 in category
Customer service
196 in category
197 in category

Broyhill Furniture and Flexsteel Industries Rating Details

Warranty
1.4 (24 reviews)
1.4 (58 reviews)
Reviewer's quote

Customer Service claims no warranty on product..

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...Turns out since I bought it on sale the lifetime warranty doesnt apply. A spring broke recently that was part of the foot rest extender. Also found out the mechanism was made in China! No wonder it broke...

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Price Affordability
2.8 (23 reviews)
2 (52 reviews)
Reviewer's quote

...they don't back their merchandise and the quality is extremely low especially for the price..

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...It is a lesson for me in thinking I would get top quality furniture for this price and the name Flexsteel..

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Value for money
2.4 (23 reviews)
1.4 (61 reviews)
Reviewer's quote

I want my money back I. Very disappointed and literally had it maybe a month and a few weeks..

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...If you don't mind spending good money for furniture that is essentially disposable, then by all means shop Flexsteel. If you want to buy something that will maybe last longer than a few years, then shop another brand..

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Customer service
1.5 (23 reviews)
1.5 (59 reviews)
Reviewer's quote

...I am a very disappointed and unhappy customer..

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The customer service representative with whom I spoke seemed to be helpful and will follow through..

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Broyhill Furniture and Flexsteel Industries Pros and Cons

Pros
  • Looks good thought they were reputable
  • To many questions
  • I own several pieces of broyhill desk and dining
  • Was told they where good
  • Used to be top quality
  • Nice looking furniture
Cons
  • Poorly made
  • Absolutely no contact from customer service
  • Quality
  • Quality of product does not live up to reputation
  • Quality if product and customer service
  • Poor resolution to complaint

Broyhill Furniture and Flexsteel Industries Most Positive Reviews

Top rated reviews
5

The leather around the pillows attached to the headboard is peeling off.

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5

The problem has been resolved.

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5

I am definitely not a "Pissed Customer". I don't like that term, especially when Broyhill tries to associate it with me....

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5

Live my chair! Worried about USB problem that the chair. I plugged my IPhone in to charge my phone and I woke up with a...

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Broyhill Furniture and Flexsteel Industries Most Critical Reviews

Lowest rated reviews
1

Wrong number! I can't get in touch with anyone from this company

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1

Purchased a flexsteel-industries-latitudes-collection double recliner sofa and recliner chair from Hudson Furniture in...

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1

No one ever answered, I stayed on hold for over a half hour and hung up

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1

It is only 2 years old. Has been not good for about one year and a couple of months one arm rest on one couch you can't...

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Broyhill Furniture and Flexsteel Industries Latest Reviews

Recent published reviews
No votes

i have a office chair there is nothing torn on the chair but all the coating on the chair the black covering on the...

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1.6

I purchased a formal dining room set (Plymouth). It has been set at less than 10 times. Screws have come out of...

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No votes

I have to make you aware that I am very disappointed in the quality of a Broyhill Naples Collection Area Rug, size appro...

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No votes

I have spoken with a representative. She was going to speak to the retail business from which we bought them. We have...

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Broyhill Furniture and Flexsteel Industries Products and Services

Most reviewed product and services
  • Broyhill Furniture Sofa (8 reviews)
  • Broyhill Furniture Recliner (3 reviews)
  • Broyhill Furniture Laramie Fabric Sofa (2 reviews)
  • Flexsteel Industries Recliner (39 reviews)
  • Flexsteel Industries Sofa (30 reviews)
  • Flexsteel Industries Furniture Set (11 reviews)