PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Broyhill Furniture and Flexsteel Industries as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Broyhill Furniture
Flexsteel Industries

Broyhill Furniture and Flexsteel Industries Overview

Total reviews
56
122
Company responses
0
0
Issues resolved
1
3

Broyhill Furniture and Flexsteel Industries Consumer Ratings

Rank
330 out of 1511 in Furniture and Decor category
412 out of 1511 in Furniture and Decor category
Product or Service Quality
296 in category
330 in category
Value for money
203 in category
337 in category
Warranty
453 in category
243 in category
Style and Design
236 in category
154 in category

Broyhill Furniture and Flexsteel Industries Rating Details

Product or Service Quality
1.4 (16 reviews)
1.3 (57 reviews)
Reviewer's quote

...I have left several complaints with Broyhill and Big Lot's customer service and have had no response. I would never, ever recommend purchasing anything from them again. they don't back their merchandise and the quality is extremely low especially for the price..

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...middle section looks like junk too, and I bet the covers will look really very professional! We have had Flexsteel furniture in the past, and it used to be quality stuff. Now it is merely JUNK! 3 summers in (so 1-1/2 yrs. use) and we need a new...

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Value for money
2 (15 reviews)
1.3 (55 reviews)
Reviewer's quote

I want my money back I. Very disappointed and literally had it maybe a month and a few weeks..

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4 years and now looking for a new sofa and love seat because the sofa and love seat are falling apart , they import there product and its crap don't buy save your self the money..

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Warranty
1 (15 reviews)
1.4 (49 reviews)
Reviewer's quote

Customer Service claims no warranty on product..

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Leather peels off warranty replaced once the new leather back is peeling again I paid $1,800. 00 for this recliner at BF Myres Goodlettsville TN I understand this is bonded leather which is made in China..

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Style and Design
2.7 (14 reviews)
3 (44 reviews)
Reviewer's quote

We have a broyhill eaglebrooke outdoor furniture set. The seam has come apart from one of the back cushions. We cant get it resolved. Can you help us with this?

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Bought 2 Flexsteel recliners from a high end furniture company in NC.Was told excellent quality what a lie.Cushioning compacting fuzz and torn material. See photos! These are 4 years old. My last Lazy boy were no better.For the cost last 2 sets of recliners could have purchased Amish built...

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Broyhill Furniture and Flexsteel Industries Pros and Cons

Pros
  • Looks good thought they were reputable
  • To many questions
  • I own several pieces of broyhill desk and dining
  • Was told they where good
  • Used to be top quality
  • Nice looking furniture
Cons
  • Poorly made
  • Quality
  • Fact they will not answer me to get replacement tee nuts
  • Quality of product does not live up to reputation
  • Quality if product and customer service
  • Poor resolution to complaint

Broyhill Furniture and Flexsteel Industries Most Positive Reviews

Top rated reviews
4

I purchased the Broyhill Eagle Brooke all-weather wicker love seat at Big Lots in Torrington, CT. Item # KVS9494. SKU 81...

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3.3

i recently purchased a saford recliner flexsteel made. i hate this recliner it is so uncomfortable hurts my back and...

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No votes
3.3

No answer at customer service number. Couldn't even leave a message.

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Broyhill Furniture and Flexsteel Industries Most Critical Reviews

Lowest rated reviews
1

Wrong number! I can't get in touch with anyone from this company

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1

Purchased a flexsteel-industries-latitudes-collection double recliner sofa and recliner chair from Hudson Furniture in...

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1

No one ever answered, I stayed on hold for over a half hour and hung up

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1

It is only 2 years old. Has been not good for about one year and a couple of months one arm rest on one couch you can't...

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Broyhill Furniture and Flexsteel Industries Latest Reviews

Recent published reviews
No votes

Furniture has only been used 3 months and is covered in the rain. Table top is scratching easily and chairs are...

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No votes

Finish is flaking off of my furniture.My reason for buying a Thor RV at over $250,000.00 price tag was in part due it...

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1

Totally faded - need replacements please!
Are you with Broyhill ? Confusing

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1.3

We purchased a Flexsteel couch with recliners on the ends and a matching chair for our lake house, which is only...

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Broyhill Furniture and Flexsteel Industries Products and Services

Most reviewed product and services
  • Broyhill Furniture Sofa (7 reviews)
  • Broyhill Furniture Recliner (3 reviews)
  • Broyhill Furniture Laramie Fabric Sofa (2 reviews)
  • Flexsteel Industries Recliner (36 reviews)
  • Flexsteel Industries Sofa (28 reviews)
  • Flexsteel Industries Furniture Set (10 reviews)