PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brother and Singer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brother
Singer

Brother and Singer Overview

Total reviews
107
74
Company responses
0
0
Issues resolved
0
1

Brother and Singer Consumer Ratings

Rank
140 out of 807 in Gadgets and Accessories category
20 out of 185 in Craft Supplies and Tools category
Website
No votes
16 in category
Product or Service Quality
No votes
14 in category
Diversity of Products or Services
No votes
14 in category
Price Affordability
No votes
17 in category

Brother and Singer Rating Details

Website
No votes
1.7 (15 reviews)
Reviewer's quote

...I tried using their online services as well and their website kicks you off and after several tries, I gave up. This is worst company to deal with as far as their customer service..

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Singer does not care about people

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Product or Service Quality
No votes
1.3 (19 reviews)
Reviewer's quote

...I was then blown off by customer service for 5 days. I called back, got a case # and thought all was well. I called back to complete the case and was informed that the serial # I provided is invalid (even though it's clearly affixed to the machine)...

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...Repeating the same old "rethread your machine! Or take it to a service center!" Kept telling me "do you". When I asked her about what the possible issue could be. I wish I had gotten her name so she could be punished for treating me the way she did...

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Diversity of Products or Services
No votes
1.5 (15 reviews)
Reviewer's quote

...large amounts at a time? I think Brother International Corporation has some serious policy review needed or if need be, quit cutting corners on their products. Their “valued customers” are leaving in...

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I have purchase a sewing machine but machine is not running properly from day one & dealer is not helping in proper manner

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Price Affordability
No votes
2.1 (15 reviews)
Reviewer's quote

customer service is terrible who wants to wait around for an email

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I am 80 years old and this machine is hard for me to work. Need to know how to return it. I've tried calling and; emailing without responds. Please help me.

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Brother and Singer Pros and Cons

Pros
  • Cost
  • Looks nice
  • Functional quality
  • Great sewing machines
  • Timely delivery
  • Love singer products
Cons
  • Customer service
  • Very bad expereince
  • Got hung up on
  • Poor quality product and no answer from customer service
  • Customer service
  • Unable to reach anyone in customer service

Brother and Singer Most Positive Reviews

Top rated reviews
5

Total address are wrong in BBSR brother service center to day I am address in your contact and service hope next time...

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5

Hi, my name is Linda K Kahle, Im 71years old I am proud to tell YOU and Singer I have been sewing since I was about 8...

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5

Great customer service young lady helped me get printer back online. Problem was last night for 5 hourS
Thank you for hel...

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3.8

I recently purchased a Singer 7285Q which came directly from singer. It came with multiple feet but was missing the...

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Brother and Singer Most Critical Reviews

Lowest rated reviews
1

I explained to the impatient tech person, that my Brother MFC no longer is able to scan to DropBox. He was trying to...

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1

I purchased the Singer Quantum Stylist 9960 in August of 2014. I saved up for months in order to buy it, and was so exc...

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1

called for tech help for printer which is free for life of machine. "Freddie" tried to charge 9.99 for service after...

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1

The issue is ongoing. I have provided them with photos, product #’s and other information, to no avail. Three days ago...

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Brother and Singer Latest Reviews

Recent published reviews
1

customer service is terrible who wants to wait around for an email

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No votes

Need to speak to someone or get info !! Need replacement part (spool holder) for top of older machine !

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No votes

You can contact the customer service of Brother calling Brother's phone numbers.
Toll-Free Number: 8167786855

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No votes

I found a pin which said it was for a for singer teenage dressmaking contest At the bottom it said qualifier's award. Ca...

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Brother and Singer Products and Services

Most reviewed product and services
  • Brother Printer (32 reviews)
  • Brother Customer Care (8 reviews)
  • Brother Tn 450 Toner Cartridge (2 reviews)
  • Singer Sewing Machine (9 reviews)
  • Singer 9960 Sewing Machine (2 reviews)
  • Singer Shipping Service (2 reviews)