PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brother and Ricoh as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brother
Ricoh

Brother and Ricoh Overview

Total reviews
101
52
Company responses
0
0
Issues resolved
0
0

Brother and Ricoh Consumer Ratings

Rank
136 out of 792 in Gadgets and Accessories category
456 out of 1775 in Appliances and Electronics category
Customer service
100 in category
442 in category
Website
149 in category
391 in category
Product or Service Quality
111 in category
201 in category
Diversity of Products or Services
113 in category
288 in category

Brother and Ricoh Rating Details

Customer service
1.4 (46 reviews)
1 (22 reviews)
Reviewer's quote

...Terrible customer service. I'll just go with another printer. This coming from a 35 yrs...

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...Rude on top of poor customer service. The tech was fine and pleasant though..

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Website
1.8 (37 reviews)
1.6 (18 reviews)
Reviewer's quote

...I tried using their online services as well and their website kicks you off and after several tries, I gave up. This is worst company to deal with as far as their customer service..

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...sanitizer and other stuff from NGUYEN DUY TOAN after waiting almost 3 weeks I decided to cancel the order because I have no information of delivery and the website I purchased the product from was not up and running at the time, so I started to wonder, I contact PayPal, and they supposedly contacted the merchant, and...

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Product or Service Quality
1.7 (36 reviews)
1.8 (20 reviews)
Reviewer's quote

...it seems like not that out of the ink then I tried to find the troubleshooting online but none of them matched with our case then I tried to contact the service to answer the question that I may fix the problem but the service didn't pick up my phone call. With this support we decide to change the brand as soon as possible and not recommend anyone to use...

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...Our company did, and now have numerous regrets based on the level of customer service provided. Our company elected to lease a Ricoh machine a few years back. In addition to leasing the machine, we paid for a service contract to ensure there would be no issues if the machine had troubles...

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Diversity of Products or Services
2.4 (30 reviews)
2 (18 reviews)
Reviewer's quote

...large amounts at a time? I think Brother International Corporation has some serious policy review needed or if need be, quit cutting corners on their products. Their “valued customers” are leaving in...

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...I swear that I will never buy Ricoh products in the future..

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Brother and Ricoh Pros and Cons

Pros
  • Cost
  • Looks nice
  • Functional quality
  • Machine and service department is good
  • Rep that used to work their before they laid him off
  • Products
Cons
  • Customer service
  • Very bad expereince
  • Got hung up on
  • Everything customer service or help related
  • Customer service
  • Costomer support

Brother and Ricoh Most Positive Reviews

Top rated reviews
5

Total address are wrong in BBSR brother service center to day I am address in your contact and service hope next time...

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3.3

There wss no email to let me know i was locked out from my account. Then I finally got through the phone line after...

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5

Great customer service young lady helped me get printer back online. Problem was last night for 5 hourS
Thank you for hel...

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No votes

Brother and Ricoh Most Critical Reviews

Lowest rated reviews
1

I explained to the impatient tech person, that my Brother MFC no longer is able to scan to DropBox. He was trying to...

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1

If you are employed by RICOH never say anything about your fellow employees who are wasting time on FACEBOOK on a...

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1

called for tech help for printer which is free for life of machine. "Freddie" tried to charge 9.99 for service after...

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1

THEY DELIVERED A PRINTER TO MY OFFICE, MY COMPUTERS WEREN'T OPERATIONAL AS YET SO I WAS GIVEN A NUMBER TO CALL AND I...

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Brother and Ricoh Latest Reviews

Recent published reviews
1

Our company just several month ago to be Brother MFCL2710DW and it worked well until last week that we just change the...

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1

Ricoh informs customers that they will charge $202 per hour, with a one hour minimum for a service call. We've used...

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1

I purchased a printer from Brother. The printer did not work and I requested a return. I returned the printer as per...

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1

We had a contract with them and thank goodness we do not any more!!! They messed up our billing and we had to spend...

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Brother and Ricoh Products and Services

Most reviewed product and services
  • Brother Printer (32 reviews)
  • Brother Customer Care (8 reviews)
  • Brother Mfc-9130Cw Printer (2 reviews)
  • Ricoh Customer Care (8 reviews)
  • Ricoh Technical Support (5 reviews)
  • Ricoh Printer (5 reviews)