PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brother and Lexmark as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brother
Lexmark

Brother and Lexmark Overview

Total reviews
108
17
Company responses
0
0
Issues resolved
0
0

Brother and Lexmark Consumer Ratings

Rank
141 out of 808 in Gadgets and Accessories category
309 out of 808 in Gadgets and Accessories category
Customer service
107 in category
188 in category
Website
151 in category
227 in category
Product or Service Quality
113 in category
193 in category
Diversity of Products or Services
111 in category
233 in category

Brother and Lexmark Rating Details

Customer service
1.4 (49 reviews)
1 (1 review)
Reviewer's quote

...I was then blown off by customer service for 5 days. I called back, got a case # and thought all was well. I called back to complete the case and was informed that the serial # I provided is invalid (even though it's clearly affixed to the machine)...

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I am a small business owner and I missed a call today from an unknown phone number. When I called the number back I received a Lexmark menu recording. Then this apparent nutjob Alan Kieler immediately called me back from a different phone number. He reached out to me and was soliciting me to do...

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Website
1.8 (39 reviews)
1 (1 review)
Reviewer's quote

...I tried using their online services as well and their website kicks you off and after several tries, I gave up. This is worst company to deal with as far as their customer service..

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No items

Product or Service Quality
1.6 (38 reviews)
1 (1 review)
Reviewer's quote

...it seems like not that out of the ink then I tried to find the troubleshooting online but none of them matched with our case then I tried to contact the service to answer the question that I may fix the problem but the service didn't pick up my phone call. With this support we decide to change the brand as soon as possible and not recommend anyone to use...

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No items

Diversity of Products or Services
2.4 (33 reviews)
1 (1 review)
Reviewer's quote

...large amounts at a time? I think Brother International Corporation has some serious policy review needed or if need be, quit cutting corners on their products. Their “valued customers” are leaving in...

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No items

Brother and Lexmark Pros and Cons

Pros
  • Cost
  • Looks nice
  • Functional quality
  • Neill kahle
  • Corp attorneys courteous initial discussion
  • Bringing travelers ins co quickly
Cons
  • Customer service
  • Very bad expereince
  • Got hung up on
  • Alan kieler

Brother and Lexmark Most Positive Reviews

Top rated reviews
5

Total address are wrong in BBSR brother service center to day I am address in your contact and service hope next time...

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No votes
5

Great customer service young lady helped me get printer back online. Problem was last night for 5 hourS
Thank you for hel...

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No votes

Brother and Lexmark Most Critical Reviews

Lowest rated reviews
1

I explained to the impatient tech person, that my Brother MFC no longer is able to scan to DropBox. He was trying to...

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1

I am a small business owner and I missed a call today from an unknown phone number. When I called the number back I...

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1

called for tech help for printer which is free for life of machine. "Freddie" tried to charge 9.99 for service after...

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No votes

Brother and Lexmark Latest Reviews

Recent published reviews
No votes

Just installed the printer. Keep getting message 2E unable to print.
Need some help please

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No votes

Good day, I had a lot of trouble with my new Lexmark color laser printer . kept getting printer in error state message...

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1

customer service is terrible who wants to wait around for an email

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No votes

When I purchased my Lwxmark Pro 715 Inkjet Printer thru Amazon apprx 3 years ago read every word in the sales/instructi...

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Brother and Lexmark Products and Services

Most reviewed product and services
  • Brother Printer (32 reviews)
  • Brother Customer Care (8 reviews)
  • Brother Mfc-8710dw Printer (2 reviews)
  • Lexmark Ink Cartridge (2 reviews)