PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brother and Kodak as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brother
Kodak

Brother and Kodak Overview

Total reviews
102
115
Company responses
0
0
Issues resolved
0
0

Brother and Kodak Consumer Ratings

Rank
134 out of 794 in Gadgets and Accessories category
413 out of 1779 in Appliances and Electronics category
Customer service
101 in category
247 in category
Website
149 in category
397 in category
Product or Service Quality
111 in category
337 in category
Warranty
97 in category
188 in category

Brother and Kodak Rating Details

Customer service
1.4 (47 reviews)
1.4 (14 reviews)
Reviewer's quote

...Terrible customer service. I'll just go with another printer. This coming from a 35 yrs...

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Originally contacted customer service through chat, for a faulty ink cartridge, Once they found out it was not a printer issue they gave me some other numbers to call. Turns out the other numbers where for HP, not Kodak. In trying to contact Kodak I get the response all lines are busy and the they...

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Website
1.8 (37 reviews)
1.5 (13 reviews)
Reviewer's quote

...I tried using their online services as well and their website kicks you off and after several tries, I gave up. This is worst company to deal with as far as their customer service..

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The online user guides on the Kodak website are useless and there is no way I can contact Kodak on line to get support for this particular product. Their web site doesn't show a phone number either; perhaps they don't want their customers bugging them. It looks like Kodak is trying to force...

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Product or Service Quality
1.7 (36 reviews)
1.3 (15 reviews)
Reviewer's quote

...it seems like not that out of the ink then I tried to find the troubleshooting online but none of them matched with our case then I tried to contact the service to answer the question that I may fix the problem but the service didn't pick up my phone call. With this support we decide to change the brand as soon as possible and not recommend anyone to use...

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...Called their wonderful customer service and was not offered ANYTHING other than change the sleep time in the menu. I will NEVER buy another kodak product..

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Warranty
1.6 (30 reviews)
1.7 (10 reviews)
Reviewer's quote

Replacing under warranty is too difficult..

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I have a new computer and a kodak esp 3250 printer, tried to download the driver to new computer and it keeps messing up or timing out. Please help me.

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Brother and Kodak Pros and Cons

Pros
  • Cost
  • Looks nice
  • Functional quality
  • Features
  • Printer features
  • Print is descent machine price was good
Cons
  • Customer service
  • Very bad expereince
  • Got hung up on
  • Poor customer service
  • Useless irrelevant information in the online user guides
  • Useless features on the product itself

Brother and Kodak Most Positive Reviews

Top rated reviews
5

Total address are wrong in BBSR brother service center to day I am address in your contact and service hope next time...

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5

My Kodak c310 would not print. Kept saying printhead loose or missing. Looked up how to fix the problem. After removing...

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5

Great customer service young lady helped me get printer back online. Problem was last night for 5 hourS
Thank you for hel...

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No votes

Brother and Kodak Most Critical Reviews

Lowest rated reviews
1

I explained to the impatient tech person, that my Brother MFC no longer is able to scan to DropBox. He was trying to...

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1

My wife is a pre-school teacher and at the end of the year she has lots and lots of copies to make for all the kids book...

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1

called for tech help for printer which is free for life of machine. "Freddie" tried to charge 9.99 for service after...

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1

We purchased a 6150 2 years ago was a great printer for about 18 months, then it started sucking up ink like no...

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Brother and Kodak Latest Reviews

Recent published reviews
1

Replacing under warranty is too difficult

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2.1

Originally contacted customer service through chat, for a faulty ink cartridge, Once they found out it was not a printer...

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1

Our company just several month ago to be Brother MFCL2710DW and it worked well until last week that we just change the...

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No votes

All lines are busy, call back later

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Brother and Kodak Products and Services

Most reviewed product and services
  • Brother Printer (32 reviews)
  • Brother Customer Care (8 reviews)
  • Brother Mfc-9130Cw Printer (2 reviews)
  • Kodak Printer (72 reviews)
  • Kodak Esp C310 Printer (1 review)
  • Kodak Technical Support (1 review)