PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brother and Hewlett Packard as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brother
Hewlett Packard

Brother and Hewlett Packard Overview

Total reviews
102
505
Company responses
0
0
Issues resolved
0
2

Brother and Hewlett Packard Consumer Ratings

Rank
134 out of 794 in Gadgets and Accessories category
360 out of 1779 in Appliances and Electronics category
Customer service
102 in category
252 in category
Website
150 in category
357 in category
Product or Service Quality
112 in category
349 in category
Warranty
98 in category
271 in category

Brother and Hewlett Packard Rating Details

Customer service
1.4 (47 reviews)
1.3 (133 reviews)
Reviewer's quote

...Terrible customer service. I'll just go with another printer. This coming from a 35 yrs...

Read full review

...Customer Service is not helpful. They don't answer their phone or they hang up while on hold. Their online virtual assistant doesn't understand what I tell them and the Help Center is a joke! They don't cover some of the problems I have had with my printer...

Read full review
Website
1.8 (37 reviews)
1.7 (118 reviews)
Reviewer's quote

...I tried using their online services as well and their website kicks you off and after several tries, I gave up. This is worst company to deal with as far as their customer service..

Read full review

When I follow the rabbit's trail to that portion of the HP website which ostensibly will let me print out a return label, all I have been able to find is information on ordering a return envelope or box, which I already have. I trolled this portion of the HP website for over half an hour trying to...

Read full review
Product or Service Quality
1.7 (36 reviews)
1.2 (117 reviews)
Reviewer's quote

...it seems like not that out of the ink then I tried to find the troubleshooting online but none of them matched with our case then I tried to contact the service to answer the question that I may fix the problem but the service didn't pick up my phone call. With this support we decide to change the brand as soon as possible and not recommend anyone to use...

Read full review

...Not the visiting service engineer. I did not receive an email post the first inspection, no call, no service request number. This inspector wasn't reachable...

Read full review
Warranty
1.6 (30 reviews)
1.4 (95 reviews)
Reviewer's quote

Replacing under warranty is too difficult..

Read full review

Rip Off Artists I received an email to EXTEND my warranty through this CARES garbage. I ordered it and then noticed that they didn't change the date that my warranty expires so I decided to call them to see what was going on. Mind you, I purchased this on May 7th and then they tell me that my...

Read full review

Brother and Hewlett Packard Pros and Cons

Pros
  • Cost
  • Looks nice
  • Functional quality
  • Used to have good customer service
  • Past sales
  • I contacted hp customer service and also chat
Cons
  • Customer service
  • Very bad expereince
  • Got hung up on
  • Customer service
  • Products
  • Issue remains unresolved

Brother and Hewlett Packard Most Positive Reviews

Top rated reviews
5

Total address are wrong in BBSR brother service center to day I am address in your contact and service hope next time...

Read full review
5

I have been a loyal HP customer for MANY years, with laptop and desktop PC's, and especially PRINTERS. HP has been an...

Read full review
5

Great customer service young lady helped me get printer back online. Problem was last night for 5 hourS
Thank you for hel...

Read full review
5

Along with the advancement of technology, various errors have started to interrupt daily printing work. An unprecedented...

Read full review

Brother and Hewlett Packard Most Critical Reviews

Lowest rated reviews
1

I explained to the impatient tech person, that my Brother MFC no longer is able to scan to DropBox. He was trying to...

Read full review
1

Late 2010, I purchased an HP Pavilion dv7-3188cl Entertainment Notebook laptop with extended an extended. In early 2012...

Read full review
1

called for tech help for printer which is free for life of machine. "Freddie" tried to charge 9.99 for service after...

Read full review
1

My HP Envy 4500 printer wasn't working, so I contacted the online support site. After 3 people told me they could help...

Read full review

Brother and Hewlett Packard Latest Reviews

Recent published reviews
1

Replacing under warranty is too difficult

Read full review
3.4

I am having trouble printing on my HP Envy 7640 Printer. Customer Service is not helpful. They don't answer their phone...

Read full review
1

Our company just several month ago to be Brother MFCL2710DW and it worked well until last week that we just change the...

Read full review
1

Too numerous to mention. I have a HP Pavilion. Touch screen. Biggest piece of crap out. I would gladly bin it if I...

Read full review

Brother and Hewlett Packard Products and Services

Most reviewed product and services
  • Brother Printer (32 reviews)
  • Brother Customer Care (8 reviews)
  • Brother 5234prw Sewing Machine (2 reviews)
  • Hewlett Packard Laptop (142 reviews)
  • Hewlett Packard Printer (66 reviews)
  • Hewlett Packard Ink Cartridge (37 reviews)