PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brother and Hewlett Packard as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brother
Hewlett Packard

Brother and Hewlett Packard Overview

Total reviews
72
423
Company responses
0
0
Issues resolved
0
2

Hewlett Packard was first mentioned on PissedConsumer on Jun 22, 2007 and since then this brand received 423 reviews. It is 351 reviews more than Brother received since Sep 9, 2008.

Brother and Hewlett Packard Consumer Ratings

Rank
114 out of 1198 in Gadgets and Accessories category
311 out of 2896 in Appliances and Electronics category
Customer service
88 in category
217 in category
Website
97 in category
286 in category
Product or Service Quality
119 in category
310 in category

Brother and Hewlett Packard Rating Details

Customer service
1.4 (31 reviews)
1.4 (85 reviews)
Reviewer's quote

Is it? When I asked a Brother Customer Service Representative (regarding the 90-day warranty) if that means that as soon as I bought and stored the cartridge in my closet to have on hand when the old toner ran out, the warranty clock was ticking? The answer I was given was “yes”. That doesn’t make...

Ilma

I just found out she did not cancel the service and they have been taking 14. 99 out of my bank account for the last 3 months so she refunded the initial fee but instead of cancelling- "gave me 3 month free"?? with the stipulation that I would cancel in 90 days if I did not want to continue. BUT...

Ridge
Website
2 (23 reviews)
1.9 (75 reviews)
Reviewer's quote

...The website the guy sent me to want compatible with the laptop. The CSR stayed in order to use the printer with my iPhone 8, I’d have to download drivers to my iPhone and that would cost me $70 to do. I stated I’d send the printer back because that’s NOT what was advertised...

Jill H

...ON 9/4, the date the laptop should ship by I checked the website, it still stated it would ship by 9/4. I chatted with a customer service rep who told me there was no supply issue and that my laptop was being 'manufacturing'. To the lay person, this means they are assembling the pieces like a puzzle...

First L
Product or Service Quality
1.5 (22 reviews)
1.2 (76 reviews)
Reviewer's quote

...The service I am getting from Brother is pathetic to say the least. I paid R7 000. 00 for my machine plus I purchased my rhinestone kit which was R1 400...

Naomi v

...I really suggest nobody to buy any HP product, I still not believe they want to charge me support for a monitor in the warranty,..

Ronie B

Brother and Hewlett Packard Pros and Cons

Pros
  • Cost
  • Functional quality
  • Warrantly
  • Customer service
  • Past sales
  • Horrific
Cons
  • Customer service
  • Got hung up on
  • Very bad expereince
  • Customer service
  • Products
  • Being ignored when they find out they are at fault

Brother and Hewlett Packard Most Positive Reviews

Top rated reviews
5

Total address are wrong in BBSR brother service center to day I am address in your contact and service hope next time...

5

I have been a loyal HP customer for MANY years, with laptop and desktop PC's, and especially PRINTERS. HP has been an...

Brother and Hewlett Packard Most Critical Reviews

Lowest rated reviews
1

I explained to the impatient tech person, that my Brother MFC no longer is able to scan to DropBox. He was trying to...

1

Late 2010, I purchased an HP Pavilion dv7-3188cl Entertainment Notebook laptop with extended an extended. In early 2012...

Brother and Hewlett Packard Latest Reviews

Recent published reviews
1.2

brother setup the printer to deliberately wast ink and your power
brother is not paying my electric bill or reimbursing m...

Read all 72 reviews
2

Mac updated operating system to Catalina (64-bit technology). HP tech support could not tell me whether the Envy 7645...

Read all 423 reviews

Brother and Hewlett Packard Products and Services

Most reviewed product and services
  • Brother Printer (26 reviews)
  • Brother Customer Care (7 reviews)
  • Brother Mfc-8710dw Printer (2 reviews)
  • Hewlett Packard Laptop (134 reviews)
  • Hewlett Packard Printer (55 reviews)
  • Hewlett Packard Ink Cartridge (37 reviews)