PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Epson and Brother as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Epson
Brother

Epson and Brother Overview

Total reviews
250
72
Company responses
0
0
Issues resolved
3
0

Epson was first mentioned on PissedConsumer on Jul 24, 2008 and since then this brand received 250 reviews. It is 178 reviews more than Brother received since Sep 9, 2008.

Epson and Brother Consumer Ratings

Rank
178 out of 1198 in Gadgets and Accessories category
114 out of 1198 in Gadgets and Accessories category
Product or Service Quality
131 in category
119 in category
Customer service
93 in category
86 in category
Exchange, Refund and Cancellation Policy
88 in category
78 in category

According to consumer ratings and reviews, Brother ranks 64 points higher in the Gadgets and Accessories category than Epson. People gave Epson 1.3 stars for Product or Service Quality criterion in Gadgets and Accessories category and it is 142 points higher than the worst rated brand in this category. At the same time, Brother was rated 1.5 stars for Product or Service Quality criterion in this category and it is 154 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Brother has a higher rating than Epson. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Epson 1.3 stars and it is 68% greater than other in category. Brother however was rated 1.4 stars and it is 71% greater than other in category.

Epson and Brother Rating Details

Product or Service Quality
1.3 (103 reviews)
1.5 (22 reviews)
Reviewer's quote

...THEY ARE BROKEN WITH ERROR CODES AND UPDATES DO NOT WORK, NO WAY AM I EVER BUYING ANOTHER EPSON PRODUCT..

PissedConsumer1713927

...The service I am getting from Brother is pathetic to say the least. I paid R7 000. 00 for my machine plus I purchased my rhinestone kit which was R1 400...

Naomi v
Customer service
1.3 (98 reviews)
1.4 (31 reviews)
Reviewer's quote

...just got off the phone with a child in customer service Epson could do so much more that would cost and take nothing in the big Epson picture. but that little nothing on their end would be so big for someone like me and my business ..

Bryce L

Is it? When I asked a Brother Customer Service Representative (regarding the 90-day warranty) if that means that as soon as I bought and stored the cartridge in my closet to have on hand when the old toner ran out, the warranty clock was ticking? The answer I was given was “yes”. That doesn’t make...

Ilma
Exchange, Refund and Cancellation Policy
1.3 (84 reviews)
1.4 (19 reviews)
Reviewer's quote

I purchased and Epson WF-7620 in February 2016. Within the year the printer had failed. The ink nozzles failed which left lines through my images and discolored images. I called Epson, after over 3 hours of conversation they replaced the unit with a refurbished one. I was ok with the outcome, but...

Rebekah L

Have printer MFC-L2700DW for about 4 months. The worst printer I have ever had. Every second day I come to work it says it is OFFLINE and it takes about an hour to fix it, which is EXTREMELY annoying. I had several different brand names before this Brother printer and they never had such constant...

PissedConsumer862170

Epson and Brother Pros and Cons

Pros
  • Printer
  • To be determined
  • Reasonable ink cartridge replacement
  • Cost
  • Functional quality
  • Warrantly
Cons
  • Customer support
  • Cant print black when any three color cartridges are out
  • Wasted valuable time
  • Customer service
  • Got hung up on
  • Very bad expereince

Epson and Brother Most Positive Reviews

Top rated reviews
3.3

I had a difficult time getting the printer and mac computer working due to poor to no instructions. I called the 800...

5

Total address are wrong in BBSR brother service center to day I am address in your contact and service hope next time...

Epson and Brother Most Critical Reviews

Lowest rated reviews
1

I am now on my second printer in 25 days. Today I will be bring this back to best buy and buying anything but. I know...

1

I explained to the impatient tech person, that my Brother MFC no longer is able to scan to DropBox. He was trying to...

Epson and Brother Latest Reviews

Recent published reviews

We use our printer very seldom and replaced the ink a few months ago. I could not believe when it showed out again. I...

Read all 250 reviews
1.2

brother setup the printer to deliberately wast ink and your power
brother is not paying my electric bill or reimbursing m...

Read all 72 reviews

Epson and Brother Products and Services

Most reviewed product and services
  • Epson Printer (65 reviews)
  • Epson Ink Cartridge (20 reviews)
  • Epson Wf-3640 Printer (10 reviews)
  • Brother Printer (26 reviews)
  • Brother Customer Care (7 reviews)
  • Brother Mfc-8710dw Printer (2 reviews)