PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Epson and Brother as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Epson
Brother

Epson and Brother Overview

Total reviews
295
95
Company responses
0
0
Issues resolved
5
0

Epson and Brother Consumer Ratings

Rank
182 out of 786 in Gadgets and Accessories category
111 out of 786 in Gadgets and Accessories category
Product or Service Quality
143 in category
101 in category
Customer service
110 in category
99 in category
Price Affordability
152 in category
68 in category
Value for money
146 in category
108 in category

Epson and Brother Rating Details

Product or Service Quality
1.3 (126 reviews)
1.7 (33 reviews)
Reviewer's quote

...Your service are not up to the mark:poop: o..

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I tried to contact Brother several times over several weeks via their customer service line and have not been able to speak with anyone. I tried using their online services as well and their website kicks you off and after several tries, I gave up. This is worst company to deal with as far as their...

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Customer service
1.3 (125 reviews)
1.4 (43 reviews)
Reviewer's quote

...Call customer service needs help themselves, we are a business..

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...I found a customer service number which I called - waited on hold for TWO HOURS and then gave up. I emailed again and heard nothing. The printer is garbage and we already bought a replacement from another company...

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Price Affordability
2.1 (107 reviews)
3.1 (28 reviews)
Reviewer's quote

I purchased it due to its affordability, but turns out to be one of the most expensive printers I've ever owned. I've spent more in ink than i did on the printer in the 2 years I've owned it, and literally have printed less than 2 dozen items, and less than 10 of those were of any quality. Spent...

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I HAD A BROTHER MFC 3306C INKJET ALL IN ONE PRINTER THAT GAVE GOOD SERVICE FOR 14 YEARS USING CHEAP PRICED COMPATIBLE INK SO WHEN IT WORE OUT ABOUT 6 MONTHS AGO IT OWED ME NOTHING. BECAUSE OF THIS, I BOUGHT A NEW BROTHER MFC J497DW ALL IN ONE INKJET PRINTER. IT WORKED GREAT WITH COMPATIBLE INK...

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Value for money
1.4 (105 reviews)
2 (25 reviews)
Reviewer's quote

...nothing good about this printer this was the most expensive printer i ever purchased not worth the money..

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...power brother is not paying my electric bill or reimbursing me for the ink i wast in there printers at every cleaning but thy want you to pay large sums of money for there printers and then bankrupt us with having to get large sums of ink to keep up with the cleaning...

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Epson and Brother Pros and Cons

Pros
  • Printer
  • To be determined
  • Prinkter worked until the update that sabotaged it
  • Looks nice
  • Cost
  • Functional quality
Cons
  • Does not care about their products working for the consumer
  • Customer support
  • Customer service
  • Customer service
  • Very bad expereince
  • Got hung up on

Epson and Brother Most Positive Reviews

Top rated reviews
5

Very dumb! All I needed to do is reinstall the ink cartridge, and now it works.

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5

Total address are wrong in BBSR brother service center to day I am address in your contact and service hope next time...

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5

printer jammed and printing random patters and colors: (

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5

Great customer service young lady helped me get printer back online. Problem was last night for 5 hourS
Thank you for hel...

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Epson and Brother Most Critical Reviews

Lowest rated reviews
1

I am now on my second printer in 25 days. Today I will be bring this back to best buy and buying anything but. I know...

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1

I explained to the impatient tech person, that my Brother MFC no longer is able to scan to DropBox. He was trying to...

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1

If you want to put up with lame software telling you to buy more ink this one is for you. Their customer service is als...

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1

called for tech help for printer which is free for life of machine. "Freddie" tried to charge 9.99 for service after...

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Epson and Brother Latest Reviews

Recent published reviews
No votes

I purchased an Epson printer model is L 3152 n serial number is X6JU010316. Problem is that the printer gives blank page...

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No votes

When &;;;; who will attend the problem

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4.5

G sir printer work nhi ker raha hai

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No votes

Complaint is not enlarged pl solve our problems

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Epson and Brother Products and Services

Most reviewed product and services
  • Epson Printer (71 reviews)
  • Epson Ink Cartridge (23 reviews)
  • Epson Wf-3640 Printer (12 reviews)
  • Brother Printer (31 reviews)
  • Brother Customer Care (8 reviews)
  • Brother Mfc-9130Cw Printer (2 reviews)