PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Epson and Brother as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Epson
Brother

Epson and Brother Overview

Total reviews 368 132
Company responses 0 0
Issues resolved 5 0

Epson and Brother Consumer Ratings

Rank
212 out of 831 in Gadgets and Accessories category
132 out of 831 in Gadgets and Accessories category
Customer service
115 in category
99 in category
Product or Service Quality
148 in category
113 in category
Value for money
157 in category
101 in category
Website
167 in category
146 in category

Epson and Brother Rating Details

Customer service
1.4 (154 reviews)
1.5 (62 reviews)
Reviewer's quote

Bad customer service and policies l..

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...So far a terrible product and even worse customer service. I WILL NEVER BUY ANOTHER CRAP PRINTER FROM BROTHERS AGAIN!! I'm stuck with 13 now and all having issues..

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Product or Service Quality
1.3 (151 reviews)
1.7 (48 reviews)
Reviewer's quote

Worst customer service I've ever experienced. Worst printer I've ever had. Don't buy an epson their products are garbage and the support is an absolute joke...

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All of a sudden the print quality went to faded black and blurry (unusable) colors all swirled like a bad LSD Trip. After hours and weeks of back and forth with brother on the internet I finally reached a human being on the phone. They told me that they couldn't help me unless I went out and bought...

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Value for money
1.4 (127 reviews)
2.1 (38 reviews)
Reviewer's quote

...Epson time is money and people don't have time to keep repeating themselves. It's less of a headache to simply by another printer then to deal with your tech support they sound like broken records..

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...I am sick, sore, and tired of wasting my time with these scam artists who take your money and run. Charles Bernard Stock..

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Website
1.6 (127 reviews)
1.8 (48 reviews)
Reviewer's quote

Went to website and called technical support number that was given to me after I entered my model number. When I called the tech support number given to me I then had to walk through a phone call routing tree menu and selected stand-alone scanner and waited on hold for very long time only to be...

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Their website is not well laid out and is somewhat confusing when searching for a machine. I try to reach out for clarification after purchase and cannot get thru to any of these knuckleheads. Wish I hadn't purchased thru them when I realized how neatly you can search thru product offerings on...

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Epson and Brother Pros and Cons

Pros
  • Printer
  • To be determined
  • Prinkter worked until the update that sabotaged it
  • Cost
  • Looks nice
  • Functional quality
Cons
  • Does not care about their products working for the consumer
  • Customer service
  • Customer support
  • Customer service
  • Very bad expereince
  • What customer service

Epson and Brother Most Positive Reviews

Top rated reviews
5

Very dumb! All I needed to do is reinstall the ink cartridge, and now it works.

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5

Total address are wrong in BBSR brother service center to day I am address in your contact and service hope next time...

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5

printer jammed and printing random patters and colors: (

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5

Great customer service young lady helped me get printer back online. Problem was last night for 5 hourS
Thank you for hel...

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Epson and Brother Most Critical Reviews

Lowest rated reviews
1

I am now on my second printer in 25 days. Today I will be bring this back to best buy and buying anything but. I know...

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1

I explained to the impatient tech person, that my Brother MFC no longer is able to scan to DropBox. He was trying to...

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1

If you want to put up with lame software telling you to buy more ink this one is for you. Their customer service is als...

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1

called for tech help for printer which is free for life of machine. "Freddie" tried to charge 9.99 for service after...

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Epson and Brother Latest Reviews

Recent published reviews
2

I have had a Epson ET 7700 eco-tank printer for more than a year. I havent even ran the first set of ink through it....

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No votes

Too long of a hold and had to hang up without speaking to anyone because I had to take a business call

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3.6

Great help over the phone. Took a while to fix. Wireless direct without wifi network wouldn't setup. Instruction include...

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No votes

सर मर परटर। </ font>; </ fonट एड जट; मर परटर कएम एनएhin kएrrएह एचai शअरब एनएय लमआप टजईएखहय ईक मएहन bजआईपओर नह...

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Epson and Brother Products and Services

Most reviewed product and services
  • Epson Printer (82 reviews)
  • Epson Ink Cartridge (22 reviews)
  • Epson Wf-3640 Printer (12 reviews)
  • Brother Printer (34 reviews)
  • Brother Mfc-8710dw Printer (2 reviews)
  • Brother Mfc-L2710Dw Printer (2 reviews)