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Brother
Epson

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Brother

Brother

1.9
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 70 TOTAL REVIEWS
Rank
113 out of 1182
in Gadgets and Accessories category
Rating Details
Customer service
Website
Product or Service Quality
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    8
  • SUCCESSFUL
    88%
  • AVG CALL DURATION
    06:12
  • ISSUES RESOLVED
    100%
Top Products and Services
1.8
26 reviews
1
6 reviews
No votes
2 reviews
Epson

Epson

1.6
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 238 TOTAL REVIEWS
Rank
157 out of 1182
in Gadgets and Accessories category
Rating Details
Customer service
Website
Product or Service Quality
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
2
67 reviews
1.7
20 reviews
1.4
10 reviews

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nikki1990
#1686533

I only have a use for monochromatic laser printers therefore I have never owned, or dealt with Epson. My experience with Brother was excellent for over 25 years.

Until this last printer. (Model HL-5200DW) more specifically the toner cartridge. The new printer never printed as BLACK as the ones before, but it was not so much of an issue now that I am retired. When I first got the printer I had to put a call into Brother for a question about my second tray.

That was resolved very fast and I was very happy with the printer and the customer service.

Then I installed the new toner cartridge. Now I have changed my satisfaction with Brother to very, very low.

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