PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brother and Epson as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brother
Epson

Brother and Epson Overview

Total reviews
101
311
Company responses
0
0
Issues resolved
0
5

Brother and Epson Consumer Ratings

Rank
135 out of 792 in Gadgets and Accessories category
185 out of 792 in Gadgets and Accessories category
Customer service
98 in category
114 in category
Website
147 in category
166 in category
Product or Service Quality
110 in category
149 in category
Diversity of Products or Services
113 in category
161 in category

Brother and Epson Rating Details

Customer service
1.4 (46 reviews)
1.3 (130 reviews)
Reviewer's quote

...Terrible customer service. I'll just go with another printer. This coming from a 35 yrs...

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No customer service Cant help you recover the printer with the repair center, printer has only printed 1000 sheets..

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Website
1.8 (37 reviews)
1.6 (104 reviews)
Reviewer's quote

...I tried using their online services as well and their website kicks you off and after several tries, I gave up. This is worst company to deal with as far as their customer service..

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Went to website and called technical support number that was given to me after I entered my model number. When I called the tech support number given to me I then had to walk through a phone call routing tree menu and selected stand-alone scanner and waited on hold for very long time only to be...

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Product or Service Quality
1.7 (36 reviews)
1.3 (131 reviews)
Reviewer's quote

...it seems like not that out of the ink then I tried to find the troubleshooting online but none of them matched with our case then I tried to contact the service to answer the question that I may fix the problem but the service didn't pick up my phone call. With this support we decide to change the brand as soon as possible and not recommend anyone to use...

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...It eats ink, but the print quality is horrible -- often so light it cannot be seen/read easily. It jams if you put in any paper heavier than the cheapest trash paper; it jams with card stock or photo paper and the print result is barely legible. As for Epson support..

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Diversity of Products or Services
2.4 (30 reviews)
2 (102 reviews)
Reviewer's quote

...large amounts at a time? I think Brother International Corporation has some serious policy review needed or if need be, quit cutting corners on their products. Their “valued customers” are leaving in...

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...Almost all products are plug and play. Never again will I purchase a printer by Epson because it's a guaranteed piece of crap..

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Brother and Epson Pros and Cons

Pros
  • Cost
  • Looks nice
  • Functional quality
  • Printer
  • To be determined
  • Prinkter worked until the update that sabotaged it
Cons
  • Customer service
  • Very bad expereince
  • Got hung up on
  • Does not care about their products working for the consumer
  • Customer support
  • Customer service

Brother and Epson Most Positive Reviews

Top rated reviews
5

Total address are wrong in BBSR brother service center to day I am address in your contact and service hope next time...

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5

Very dumb! All I needed to do is reinstall the ink cartridge, and now it works.

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5

Great customer service young lady helped me get printer back online. Problem was last night for 5 hourS
Thank you for hel...

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5

printer jammed and printing random patters and colors: (

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Brother and Epson Most Critical Reviews

Lowest rated reviews
1

I explained to the impatient tech person, that my Brother MFC no longer is able to scan to DropBox. He was trying to...

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1

I am now on my second printer in 25 days. Today I will be bring this back to best buy and buying anything but. I know...

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1

called for tech help for printer which is free for life of machine. "Freddie" tried to charge 9.99 for service after...

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1

If you want to put up with lame software telling you to buy more ink this one is for you. Their customer service is als...

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Brother and Epson Latest Reviews

Recent published reviews
1

Our company just several month ago to be Brother MFCL2710DW and it worked well until last week that we just change the...

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3.1

Went to website and called technical support number that was given to me after I entered my model number. When I called...

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1

I purchased a printer from Brother. The printer did not work and I requested a return. I returned the printer as per...

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No votes

call me this is my number 9690444959

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Brother and Epson Products and Services

Most reviewed product and services
  • Brother Printer (32 reviews)
  • Brother Customer Care (8 reviews)
  • Brother Mfc-8710dw Printer (2 reviews)
  • Epson Printer (72 reviews)
  • Epson Ink Cartridge (23 reviews)
  • Epson Wf-3640 Printer (12 reviews)