PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brother and Epson as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brother
Epson

Brother and Epson Overview

Total reviews
72
250
Company responses
0
0
Issues resolved
0
3

Epson was first mentioned on PissedConsumer on Jul 24, 2008 and since then this brand received 250 reviews. It is 178 reviews more than Brother received since Sep 9, 2008.

Brother and Epson Consumer Ratings

Rank
114 out of 1198 in Gadgets and Accessories category
178 out of 1198 in Gadgets and Accessories category
Customer service
86 in category
93 in category
Website
98 in category
143 in category
Product or Service Quality
119 in category
131 in category

According to consumer ratings and reviews, Brother ranks 64 points higher in the Gadgets and Accessories category than Epson. People gave Brother 1.4 stars for Customer service criterion in Gadgets and Accessories category and it is 227 points higher than the worst rated brand in this category. At the same time, Epson was rated 1.3 stars for Customer service criterion in this category and it is 220 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Brother has a higher rating than Epson. Regarding Product or Service Quality criterion, consumers gave Brother 1.5 stars and it is 62% greater than other in category. Epson however was rated 1.3 stars and it is 58% greater than other in category.

Brother and Epson Rating Details

Customer service
1.4 (31 reviews)
1.3 (98 reviews)
Reviewer's quote

Is it? When I asked a Brother Customer Service Representative (regarding the 90-day warranty) if that means that as soon as I bought and stored the cartridge in my closet to have on hand when the old toner ran out, the warranty clock was ticking? The answer I was given was “yes”. That doesn’t make...

Ilma

...just got off the phone with a child in customer service Epson could do so much more that would cost and take nothing in the big Epson picture. but that little nothing on their end would be so big for someone like me and my business ..

Bryce L
Website
2 (23 reviews)
1.6 (83 reviews)
Reviewer's quote

...The website the guy sent me to want compatible with the laptop. The CSR stayed in order to use the printer with my iPhone 8, I’d have to download drivers to my iPhone and that would cost me $70 to do. I stated I’d send the printer back because that’s NOT what was advertised...

Jill H

Although the Epson website states that purchases are shipped via Fed Ex making a buyer feel secure with delivery, it has come to my attention that Fed Ex only picks up from the warehouse and then it drops off to the US Post Office which is a horror to deal with. Indeed the ink I ordered never...

Rozalia
Product or Service Quality
1.5 (22 reviews)
1.3 (103 reviews)
Reviewer's quote

...The service I am getting from Brother is pathetic to say the least. I paid R7 000. 00 for my machine plus I purchased my rhinestone kit which was R1 400...

Naomi v

...THEY ARE BROKEN WITH ERROR CODES AND UPDATES DO NOT WORK, NO WAY AM I EVER BUYING ANOTHER EPSON PRODUCT..

PissedConsumer1713927

Brother and Epson Pros and Cons

Pros
  • Cost
  • Functional quality
  • Warrantly
  • Printer
  • To be determined
  • Reasonable ink cartridge replacement
Cons
  • Customer service
  • Got hung up on
  • Very bad expereince
  • Customer support
  • Cant print black when any three color cartridges are out
  • Wasted valuable time

Brother and Epson Most Positive Reviews

Top rated reviews
5

Total address are wrong in BBSR brother service center to day I am address in your contact and service hope next time...

3.3

I had a difficult time getting the printer and mac computer working due to poor to no instructions. I called the 800...

Brother and Epson Most Critical Reviews

Lowest rated reviews
1

I explained to the impatient tech person, that my Brother MFC no longer is able to scan to DropBox. He was trying to...

1

I am now on my second printer in 25 days. Today I will be bring this back to best buy and buying anything but. I know...

Brother and Epson Latest Reviews

Recent published reviews
1.2

brother setup the printer to deliberately wast ink and your power
brother is not paying my electric bill or reimbursing m...

Read all 72 reviews

We use our printer very seldom and replaced the ink a few months ago. I could not believe when it showed out again. I...

Read all 250 reviews

Brother and Epson Products and Services

Most reviewed product and services
  • Brother Printer (26 reviews)
  • Brother Customer Care (7 reviews)
  • Brother Tn 450 Toner Cartridge (2 reviews)
  • Epson Printer (65 reviews)
  • Epson Ink Cartridge (20 reviews)
  • Epson Wf-3640 Printer (10 reviews)