PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brother and Canon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brother
Canon

Brother and Canon Overview

Total reviews
108
69
Company responses
0
0
Issues resolved
0
0

Brother and Canon Consumer Ratings

Rank
141 out of 808 in Gadgets and Accessories category
316 out of 1792 in Appliances and Electronics category
Customer service
106 in category
321 in category
Website
150 in category
381 in category
Product or Service Quality
112 in category
125 in category
Warranty
100 in category
187 in category

Brother and Canon Rating Details

Customer service
1.4 (49 reviews)
1.2 (21 reviews)
Reviewer's quote

...I was then blown off by customer service for 5 days. I called back, got a case # and thought all was well. I called back to complete the case and was informed that the serial # I provided is invalid (even though it's clearly affixed to the machine)...

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...I AM DONE WITH CANON; the most horrible customer service I have ever had to deal with..

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Website
1.8 (39 reviews)
1.7 (18 reviews)
Reviewer's quote

...I tried using their online services as well and their website kicks you off and after several tries, I gave up. This is worst company to deal with as far as their customer service..

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I run Linux Mint as my Op.System. I want to connect to my MX492 Canon Printer to my Computer WIFI.The *** automated response is zero.

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Product or Service Quality
1.6 (38 reviews)
2.1 (16 reviews)
Reviewer's quote

...it seems like not that out of the ink then I tried to find the troubleshooting online but none of them matched with our case then I tried to contact the service to answer the question that I may fix the problem but the service didn't pick up my phone call. With this support we decide to change the brand as soon as possible and not recommend anyone to use...

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(1) Canon only has phone number (2) In order to get to technical service you need to fill out a product registration, then once you have been accepted you can call in (3) When I called in I was told that my one year had expired (had unit several years), and that I would have to pay for support. (4)...

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Warranty
1.5 (33 reviews)
1.7 (15 reviews)
Reviewer's quote

Replacing under warranty is too difficult..

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...The camera is still under warranty from the factory. I was told to pay extra money in order to remove or replace the sensor from my camera. I am not satisfied with the factory warranty and canon service...

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Brother and Canon Pros and Cons

Pros
  • Cost
  • Looks nice
  • Functional quality
  • Reasonable product with name branding
  • Picture quality
  • Very little
Cons
  • Customer service
  • Very bad expereince
  • Got hung up on
  • No fix for problem
  • Canon customer service
  • No technical support

Brother and Canon Most Positive Reviews

Top rated reviews
5

Total address are wrong in BBSR brother service center to day I am address in your contact and service hope next time...

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3.7

The printer i bought was supposed to be set up via wireless it is set to give you an error which directs you to a scam...

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5

Great customer service young lady helped me get printer back online. Problem was last night for 5 hourS
Thank you for hel...

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3.6

I like this brand since I had my first Canon Cybershot in 2006, I have a Canon t3i now, got it in 2014, use it almost...

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Brother and Canon Most Critical Reviews

Lowest rated reviews
1

I explained to the impatient tech person, that my Brother MFC no longer is able to scan to DropBox. He was trying to...

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1

A year ago I bought a Canon 70D and installed the software.
A week ago I went to their website and downladed an update...

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1

called for tech help for printer which is free for life of machine. "Freddie" tried to charge 9.99 for service after...

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1

I sent my camera into Canon repair in Jamestown. They sent me a statement saying that it was not under warranty. I send...

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Brother and Canon Latest Reviews

Recent published reviews
No votes

Just installed the printer. Keep getting message 2E unable to print.
Need some help please

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No votes

I held for over 1 hour and they wouldnt assist me with my scan to email error. Told me to fix my google settings but...

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1

customer service is terrible who wants to wait around for an email

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1

Printer would not connect to the internet. Called support, they took remote control of my machine. Their conclusion was...

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Brother and Canon Products and Services

Most reviewed product and services
  • Brother Printer (32 reviews)
  • Brother Customer Care (8 reviews)
  • Brother Mfc-8710dw Printer (2 reviews)
  • Canon Printer (17 reviews)
  • Canon Camera (17 reviews)
  • Canon Ink Cartridge (12 reviews)