PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about New Balance and Brooks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

New Balance
Brooks

New Balance and Brooks Overview

Total reviews
237
2
Company responses
0
0
Issues resolved
1
0

New Balance was first mentioned on PissedConsumer on Sep 15, 2008 and since then this brand received 237 reviews. It is 235 reviews more than Brooks received since Jul 11, 2013.

New Balance and Brooks Consumer Ratings

Rank
300 out of 2473 in Footwear and Clothing category
90 out of 261 in Sport Equipment and Accessories category
Product or Service Quality
340 in category
No votes
Customer service
221 in category
No votes
Value for money
365 in category
No votes

New Balance and Brooks Rating Details

Product or Service Quality
1.7 (89 reviews)
No votes
Reviewer's quote

July 9, 2019 TO:New Balance Corporate Office FROM:Angela Boston301-873-8334 RE:Customer Service Thank you for taking the time to read your customer feedback. We visited your store #29 in Arundel Mills Mall on July 6, 2019. The shoe (990 v4 in gray) was not available in a 9...

Angela B

No items

Customer service
1.6 (82 reviews)
No votes
Reviewer's quote

Poor customer service they take too long to respond when you have issues calling customer service agents don't know or keep records of your calls..

Luis B

No items

Value for money
1.7 (77 reviews)
No votes
Reviewer's quote

I don’t believe this. New Balance Nebs shoes are dangerously slippery and like skating shoes. It doesn’t feel right

Ashok K

No items

New Balance and Brooks Pros and Cons

Pros
  • Initial fit and comfort
  • Comfort
  • Shoe support
No votes
Cons
  • Customer service
  • That nb shoes fall apart
  • Sole seperation and poor customer support
No votes

New Balance and Brooks Most Positive Reviews

Top rated reviews
5

Have owend NB for years no problems. I generaly purchase a pair a year and use old shoes to work in field and garden. S...

No votes

New Balance and Brooks Most Critical Reviews

Lowest rated reviews
1

Bought a cross trainer. Sole layer on right shoe is now separating slowly after two months or normal use. More than 30 d...

No votes

New Balance and Brooks Latest Reviews

Recent published reviews
1

My problem was NOT resolved.

Read all 237 reviews

Ordered addiction 13 from amazon and returned. Have worn addiction 12 and ordered same size in addiction 13.
Brooks, what...

Read all 2 reviews

New Balance and Brooks Products and Services

Most reviewed product and services
  • New Balance Shoes (105 reviews)
  • New Balance Sneakers (37 reviews)
  • New Balance 608 Sneakers (5 reviews)
  • Brooks Shoes (3 reviews)
  • Brooks Addiction Shoes (1 review)