PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brooks and New Balance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brooks
New Balance

Brooks and New Balance Overview

Total reviews 3 291
Company responses 0 0
Issues resolved 0 2

Brooks and New Balance Consumer Ratings

Rank
10 out of 262 in Sport Equipment and Accessories category
405 out of 2184 in Footwear and Clothing category
Discounts and Special Offers
47 in category
257 in category
Warranty
7 in category
377 in category
Diversity of Products or Services
16 in category
312 in category
Customer service
4 in category
285 in category

Brooks and New Balance Rating Details

Discounts and Special Offers
1 (1 review)
2.5 (61 reviews)
Reviewer's quote

I actually problem-solved my own issue. Thanks.

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JUST HAD MY SECOND PAIR OF SNEAKERS HAVE THE SOLE COME APART.BEING 76 YEARS OF AGE PLUS BEING HANDICAP I DON'T NEED THESE PROBLEMS.BOTH PAIRS WERE MADE IN CHINA MAY YOU SHOULD TELL THEM MORE CLUE.

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Warranty
3 (1 review)
1.4 (76 reviews)
Reviewer's quote

No items

When you go back to the store to return the shoes, At the beginning they give partial credit for the wear of shoes , but now they say that the warranty isn't for the quality of the shoe, it's in case you want to change design for a different shoe. " WHAT" this is insane. I used to wear off the...

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Diversity of Products or Services
3 (1 review)
2.7 (70 reviews)
Reviewer's quote

No items

...New Balance has gotten way too much of my money over the years to have representatives come up with excuses for why their inferior products last no longer than they do. Time for me to move on to better brand of shoes. Advice to anyone who will listen..

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Customer service
4 (1 review)
1.6 (97 reviews)
Reviewer's quote

No items

...I understand they're all working from home due to the virus, but why can't they make a phone call ? When they do text back, their customer service has no clue whether all their out of stock sizes will be restocked. Total waste of time..

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Brooks and New Balance Pros and Cons

Pros
No votes
  • Initial fit and comfort
  • Comfort
  • Shoe support
Cons
No votes
  • Customer service
  • Sole seperation and poor customer support
  • Shoes fell apart in 6 months

Brooks and New Balance Most Positive Reviews

Top rated reviews
3.3

I actually problem-solved my own issue. Thanks.

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5

Have owend NB for years no problems. I generaly purchase a pair a year and use old shoes to work in field and garden. S...

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No votes
5

Called with product problem on running shoe purchased in Arizona on my travels....bottom heal on one shoe had come...

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Brooks and New Balance Most Critical Reviews

Lowest rated reviews
No votes
1

Bought a cross trainer. Sole layer on right shoe is now separating slowly after two months or normal use. More than 30 d...

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No votes
1

i bought fresh foam 980's and had both big toe areas wear out (in 3 months!) so that my toes were showing through the...

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Brooks and New Balance Latest Reviews

Recent published reviews
No votes

Ordered addiction 13 from amazon and returned. Have worn addiction 12 and ordered same size in addiction 13.
Brooks, what...

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No votes

I've been wearing NEWBALANCE and ONLY NEWBALANCE FOR 35 YEARS. I recently purchased from KOSMOS, an online retailer in...

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No votes

I was reluctant to purchase Brooks Glycerin 10 shoes at 152.00 but after trying them on it seemed like a good idea....

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4.3

They discontinued a shoe that was perfect in every way without warning and or cause!!! I am so heartbroken

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Brooks and New Balance Products and Services

Most reviewed product and services
  • Brooks Shoes (3 reviews)
  • Brooks Addiction Shoes (1 review)
  • New Balance Shoes (109 reviews)
  • New Balance Sneakers (39 reviews)
  • New Balance 608 Sneakers (6 reviews)