PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brooks and New Balance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brooks
New Balance

Brooks and New Balance Overview

Total reviews
2
239
Company responses
0
0
Issues resolved
0
1

New Balance was first mentioned on PissedConsumer on Sep 15, 2008 and since then this brand received 239 reviews. It is 237 reviews more than Brooks received since Jul 11, 2013.

Brooks and New Balance Consumer Ratings

Rank
90 out of 236 in Sport Equipment and Accessories category
304 out of 2293 in Footwear and Clothing category
Product or Service Quality
No votes
353 in category
Customer service
No votes
234 in category
Value for money
No votes
388 in category

Brooks and New Balance Rating Details

Product or Service Quality
No votes
1.7 (90 reviews)
Reviewer's quote

No items

July 9, 2019 TO:New Balance Corporate Office FROM:Angela Boston301-873-8334 RE:Customer Service Thank you for taking the time to read your customer feedback. We visited your store #29 in Arundel Mills Mall on July 6, 2019. The shoe (990 v4 in gray) was not available in a 9...

Angela B
Customer service
No votes
1.6 (83 reviews)
Reviewer's quote

No items

Poor customer service they take too long to respond when you have issues calling customer service agents don't know or keep records of your calls..

Luis B
Value for money
No votes
1.7 (78 reviews)
Reviewer's quote

No items

...It's obvious that NB saves money by eliminating the sewn in plastic insert eyelets. At around $70. 00 a pair NB should not be cheapening their product to save a few cents..

Harry E

Brooks and New Balance Pros and Cons

Pros
No votes
  • Initial fit and comfort
  • Comfort
  • Shoe support
Cons
No votes
  • Customer service
  • That nb shoes fall apart
  • Sole seperation and poor customer support

Brooks and New Balance Most Positive Reviews

Top rated reviews
No votes
5

Have owend NB for years no problems. I generaly purchase a pair a year and use old shoes to work in field and garden. S...

Brooks and New Balance Most Critical Reviews

Lowest rated reviews
No votes
1

Bought a cross trainer. Sole layer on right shoe is now separating slowly after two months or normal use. More than 30 d...

Brooks and New Balance Latest Reviews

Recent published reviews

Ordered addiction 13 from amazon and returned. Have worn addiction 12 and ordered same size in addiction 13.
Brooks, what...

Read all 2 reviews
1

New Balance has 0 support model in India. There's no website, no customer care and their global office simply asks you t...

Read all 239 reviews

Brooks and New Balance Products and Services

Most reviewed product and services
  • Brooks Shoes (3 reviews)
  • Brooks Addiction Shoes (1 review)
  • New Balance Shoes (106 reviews)
  • New Balance Sneakers (37 reviews)
  • New Balance 608 Sneakers (5 reviews)