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Brooks Brothers

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 62 TOTAL REVIEWS
  • $2K CLAIMED LOSSES
  • $124 AVERAGE LOSS
3.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Customer service resolution was above and beyond 2
  • Above and beyond 1
  • Very good 1
  • Staff 1

Customers don't like

  • No resolution and no interest in retaining my business3
  • Charge card charges2
  • Customer service outside of the main store i visited2
  • Poor quality merchandise and demeanor of sales clerkmanager2
  • Way the sales clerk tried to make think it was my fault2
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Zulily

Footwear and Clothing
  • 4 ISSUES RESOLVED
  • 703 TOTAL REVIEWS
  • $26.7K CLAIMED LOSSES
  • $157 AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Variety of products 12
  • How their website looked 6
  • Website 6
  • Prices 5
  • That they have new items daily 5

Customers don't like

  • Misinformation22
  • Long shipping time21
  • Exchange policy15
  • Shipping time frame11
  • Poor quality of items7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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