PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tommy Hilfiger and Brooks Brothers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tommy Hilfiger
Brooks Brothers

Tommy Hilfiger and Brooks Brothers Overview

Total reviews
92
102
Company responses
0
0
Issues resolved
0
3

Brooks Brothers was first mentioned on PissedConsumer on Jul 1, 2008 and since then this brand received 102 reviews. It is 10 reviews more than Tommy Hilfiger received since Feb 22, 2012.

Tommy Hilfiger and Brooks Brothers Consumer Ratings

Rank
6 out of 200 in Fashion category
178 out of 2463 in Footwear and Clothing category
Customer service
4 in category
177 in category
Website
8 in category
245 in category
Product or Service Quality
2 in category
169 in category

Tommy Hilfiger and Brooks Brothers Rating Details

Customer service
1.5 (33 reviews)
1.9 (37 reviews)
Reviewer's quote

Wow, this store is famous for BAD customer service. The woman asked us to leave the store only because my husband left his jacket on a corner of the display table when he was trying on a jacket. This woman said we are not allowed to put things on their table, it's store policy, when my husband...

Tracy

...Lost me as a customer. Been buying suits ties shirts for decades. Quality has taken a noticeable downturn and not just on this latest product...

Joseph A
Website
2.3 (30 reviews)
2.6 (24 reviews)
Reviewer's quote

I tried contacting the company that manufactured , and nobody picks the phone, and they have kept a one liner description on their website to get the service, and is not very user friendly. Post this experince, i will never encourage any one to buy Tommy watches, because if the watch develops a...

PissedConsumer879651

I tried to post this review on the Brooks Brothers website but they moderated it and said they would not post it. I guess they only put good reviews on their website - what a crock! Nice Sweater But Poor Service I recently purchased on-line a cashmere sweater vest from Brooks Brothers. I live in...

Reita
Product or Service Quality
2.1 (28 reviews)
2.3 (33 reviews)
Reviewer's quote

I purchased a shirt on line. The shirt was not acceptable - I returned it using the provided return label. Tracking number shows they received the item back, which they acknowledge, however, the company never issued a refund. I filed a dispute with PayPal - The company says they received the item...

Ellenor

Everything Brooks Brothers sells looks like it was designed for Matt Lauer; trim fit, ugly and cheap. I recently bought two pairs of khaki pants to replace some that were older and frayed. Despite the model name being the same, the finished pants are narrower, making for a different fit and look...

John E

Tommy Hilfiger and Brooks Brothers Pros and Cons

Pros
  • Watch
  • Female employees in women store
  • Quality
  • Customer service resolution was above and beyond
  • Very good
Cons
  • Horrible customer service
  • Really bad warehouse system
  • Bad service
  • No resolution and no interest in retaining my business
  • Lack of care from the company to resolve issues
  • Inability to solve a discrepancies with charges placed

Tommy Hilfiger and Brooks Brothers Most Positive Reviews

Top rated reviews
5

I purchased a men's watch from a duty free Shop in Texas on April 10th of 2015. About a month ago I dropped the watch...

5

I bought a few non-iron shirts from a BB Factory outlet in Seattle. The sleeve mysteriously ripped vertically for 2 shir...

Tommy Hilfiger and Brooks Brothers Most Critical Reviews

Lowest rated reviews
1

I placed an order online at Tommy.com for a duvet SET (one duvet cover and 2 shams), and then immediately realized the d...

1

I Went to Brooksbrother Potomac mills to shop as I always do .Im an old customer and I believe the person who service...

Tommy Hilfiger and Brooks Brothers Latest Reviews

Recent published reviews

I have recently purchased a Tommy Hilfiger packable lightweight premium down blend jacket. It is a nice jacket. It has...

Read all 92 reviews
2.4

Everything Brooks Brothers sells looks like it was designed for Matt Lauer; trim fit, ugly and cheap. I recently bought...

Read all 102 reviews

Tommy Hilfiger and Brooks Brothers Products and Services

Most reviewed product and services
  • Tommy Hilfiger Customer Care (12 reviews)
  • Tommy Hilfiger Website (8 reviews)
  • Tommy Hilfiger Jacket (6 reviews)
  • Brooks Brothers Customer Care (21 reviews)
  • Brooks Brothers Shirt (15 reviews)
  • Brooks Brothers Pants (6 reviews)