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Brooks Brothers

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 64 TOTAL REVIEWS
  • $2K CLAIMED LOSSES
  • $124 AVERAGE LOSS
2.9
Customer service
Location
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Customer service resolution was above and beyond 2
  • Above and beyond 1
  • Very good 1
  • Staff 1

Customers don't like

  • No resolution and no interest in retaining my business2
  • Failure to stand behind their products1
  • No mitigation for charges1
  • Poor quality merchandise and demeanor of sales clerkmanager1
  • Way the sales clerk tried to make think it was my fault1
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Tbdress

Footwear and Clothing
  • 5 ISSUES RESOLVED
  • 706 TOTAL REVIEWS
  • $39.9K CLAIMED LOSSES
  • $225 AVERAGE LOSS
1.6
Customer service
Location
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Cute dresses 13
  • Cool wardrobe 8
  • I like the designs 8
  • I did not like 6
  • Polite and curtious service people 6

Customers don't like

  • Poor quality9
  • Unable to receive refund8
  • Return policy6
  • No return address5
  • Omitted facts about refund prior to purchase4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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