PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ralph Lauren and Brooks Brothers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ralph Lauren
Brooks Brothers

Ralph Lauren and Brooks Brothers Overview

Total reviews
156
105
Company responses
0
0
Issues resolved
0
3

Ralph Lauren and Brooks Brothers Consumer Ratings

Rank
2 out of 185 in Fashion category
213 out of 1995 in Footwear and Clothing category
Product or Service Quality
6 in category
197 in category
Customer service
2 in category
196 in category
Value for money
3 in category
267 in category
Price Affordability
7 in category
310 in category

Ralph Lauren and Brooks Brothers Rating Details

Product or Service Quality
1.9 (66 reviews)
2.3 (34 reviews)
Reviewer's quote

...I have had numerous conversations on the Chaps and Ralph Lauren customer service numbers and they are not aware of the status of their own product lines. Two customer service advocates just did a Google Search. I want to give them my business but they don't know where their product is..

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...Not the quality of garments or customer service I am familiar. I am going full custom now (prices are comparable once I include alterations) and am no longer your customer after 30 years..

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Customer service
1.7 (64 reviews)
1.9 (38 reviews)
Reviewer's quote

I could go on and on about the nastiness and how polo has diminished it’s customer service. I have been trying to make several attempts to be heard and file a formal complaint with Polo, but they do not call or respond back. The actions of the store, this management, Bert, and the area manager,...

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I called customer service and spoke with Sue who told me that my cardigan I'd ordered was sold out and I was out of luck. I told her of the other person's order I'd received by mistake and she said I had to box it up and take it to be returned and after they received the box, I'd get a refund. So I...

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Value for money
2.3 (62 reviews)
2.3 (28 reviews)
Reviewer's quote

My only disappointment in my Ralph Lauren pajamas that costed me over $200, and I save my money for three months to buy that pair of black & white wide stripes Ralph Lauren pajamas – they ended up ripping in the crotch area, in the washing machine, & I only washed my Ralph Lauren pajama set by...

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The clothes are of fantastic quality and provide good value for the money (especially if you purchase items on clearance). However, the customer service side of the business has deteriorated so much, that it is hard to recommend and truthfully say that Brooks Brothers is the same amazing company as...

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Price Affordability
2.4 (59 reviews)
2.7 (27 reviews)
Reviewer's quote

Ralph Lauren is a brand, reputation, quality, and a tradition founded and realized in their products being so much better and worth the price of purchase. For them to forget what had made them so uniquely special, and stand out over everyone else is so disappointing, and unfortunate for people like...

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...cheap but price is still high. Hidden inflation..

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Ralph Lauren and Brooks Brothers Pros and Cons

Pros
  • I used to like it
  • All the traditional classic polo shirts and color selection
  • Brand
  • Quality
  • Customer service resolution was above and beyond
  • Very good
Cons
  • Worst service ever
  • Quality and customer service
  • Poor quality
  • No resolution and no interest in retaining my business
  • Lack of care from the company to resolve issues
  • Inability to solve a discrepancies with charges placed

Ralph Lauren and Brooks Brothers Most Positive Reviews

Top rated reviews
5

i have given order last week no mail from u yet pls update my status soon

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5

I bought a few non-iron shirts from a BB Factory outlet in Seattle. The sleeve mysteriously ripped vertically for 2 shir...

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5

I was gifted the wrong size. Should've been 40w 32L. Instead, I couldn't get them around my waist. Mis tagged for sure....

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5

Cleaners lost my slacks to my 2-button Madison suit so I called the BB customer service to see if I could order a...

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Ralph Lauren and Brooks Brothers Most Critical Reviews

Lowest rated reviews
1

Purchased underwear for my holidays cost me over $200.00 they fell apart after one wash called there client...

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1

I Went to Brooksbrother Potomac mills to shop as I always do .Im an old customer and I believe the person who service...

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1

No sizes left in style I wanted apart from the mannequin. Asked to try on to see if it fitted and was told I was not...

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1

yesterday i went to Brooks brothers outlet store in Elizabeth new jersey around 8pm. I was holding a shirt and checking...

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Ralph Lauren and Brooks Brothers Latest Reviews

Recent published reviews
1

Yet to receive a phone call from district manager as promised.

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No votes

Want include on my current order one pair dark brown rubber soles penny loafer 1818 style in size 8 and 1/2 d
applying th...

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1

Yes, I was promised a called back by an upper level manager (district or regional) on July 5, 2020. It is now July 11,...

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1.3

I wore the coat in a heavy rain causing the color to bleed, shrink an entire size and wrinkle so heavily it appears you...

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Ralph Lauren and Brooks Brothers Products and Services

Most reviewed product and services
  • Ralph Lauren Shirt (25 reviews)
  • Ralph Lauren Customer Care (25 reviews)
  • Ralph Lauren Shipping Service (13 reviews)
  • Brooks Brothers Customer Care (22 reviews)
  • Brooks Brothers Shirt (15 reviews)
  • Brooks Brothers Pants (6 reviews)