Brooks Brothers vs Forever 21

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Brooks Brothers

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 58 TOTAL REVIEWS
  • $1.9K CLAIMED LOSSES
  • $133 AVERAGE LOSS
3.2
Customer service
Location
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Customer service resolution was above and beyond 2
  • Above and beyond 1
  • Very good 1
  • Staff 1

Customers don't like

  • Charge card charges2
  • Way the sales clerk tried to make think it was my fault2
  • Customer service outside of the main store i visited2
  • No resolution and no interest in retaining my business2
  • Poor quality merchandise and demeanor of sales clerkmanager1

Products by Brooks Brothers

No items

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Forever 21

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 321 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $885 AVERAGE LOSS
1.6
Customer service
Location
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Affordable clothes 8
  • Product variety 3
  • In store personnel 1

Customers don't like

  • Customer service12
  • Employees8
  • Horrible customer service attitude6
  • Return policy4
  • Store policy4

Products by Forever 21

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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