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Brooks Brothers

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 69 TOTAL REVIEWS
  • $3.2K CLAIMED LOSSES
  • $175 AVERAGE LOSS
3.0
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Customer service resolution was above and beyond 3
  • Very good 2
  • Staff 2
  • Above and beyond 2
  • Past quality 1

Customers don't like

  • No resolution and no interest in retaining my business2
  • Way the sales clerk tried to make think it was my fault1
  • Shirts splitting1
  • Poor quality merchandise and demeanor of sales clerkmanager1
  • No mitigation for charges1
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Forever 21

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 348 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $819 AVERAGE LOSS
1.6
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Affordable clothes 8
  • Product variety 3
  • What i was told by the supervisor 1
  • In store personnel 1

Customers don't like

  • Employees4
  • Return policy3
  • Nonchalant customer service3
  • Customer service3
  • Store policy2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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