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Brooks Brothers

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 64 TOTAL REVIEWS
  • $2K CLAIMED LOSSES
  • $124 AVERAGE LOSS
2.9
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Customer service resolution was above and beyond 2
  • Above and beyond 1
  • Very good 1
  • Staff 1

Customers don't like

  • No resolution and no interest in retaining my business2
  • Failure to stand behind their products1
  • No mitigation for charges1
  • Poor quality merchandise and demeanor of sales clerkmanager1
  • Way the sales clerk tried to make think it was my fault1
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Fashionmia

Footwear and Clothing
Has verified representatives
  • 18 ISSUES RESOLVED
  • 1,134 COMPANY RESPONSES
  • 1761 TOTAL REVIEWS
  • $86.9K CLAIMED LOSSES
  • $253 AVERAGE LOSS
3.9
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Low prices 56
  • Customer service 36
  • Clothes look 28
  • Communication 24
  • Quality 20

Customers don't like

  • Very poor quality18
  • Incorrect sizing chart18
  • Late delivery18
  • Items have not been delivered8
  • No response from customer service8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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