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Brooks Brothers

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 67 TOTAL REVIEWS
  • $3.2K CLAIMED LOSSES
  • $175 AVERAGE LOSS
2.9
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Customer service resolution was above and beyond 2
  • Above and beyond 1
  • Past quality 1
  • Staff 1
  • Very good 1

Customers don't like

  • No resolution and no interest in retaining my business2
  • No mitigation for charges1
  • Poor quality merchandise and demeanor of sales clerkmanager1
  • Shirts splitting1
  • Way the sales clerk tried to make think it was my fault1
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Fashionmia

Footwear and Clothing
Has verified representatives
  • 18 ISSUES RESOLVED
  • 1,171 COMPANY RESPONSES
  • 1798 TOTAL REVIEWS
  • $87.8K CLAIMED LOSSES
  • $248 AVERAGE LOSS
4.0
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Low prices 56
  • Clothes look 28
  • Communication 24
  • Quality 20

Customers don't like

  • Very poor quality18
  • Incorrect sizing chart18
  • Late delivery18
  • Items have not been delivered8
  • No response from customer service8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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