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Brooks Brothers

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 63 TOTAL REVIEWS
  • $2K CLAIMED LOSSES
  • $124 AVERAGE LOSS
2.9
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Customer service resolution was above and beyond 2
  • Above and beyond 1
  • Very good 1
  • Staff 1

Customers don't like

  • No resolution and no interest in retaining my business3
  • Charge card charges2
  • Customer service outside of the main store i visited2
  • Poor quality merchandise and demeanor of sales clerkmanager2
  • Way the sales clerk tried to make think it was my fault2
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Fashionmia

Footwear and Clothing
Has verified representatives
  • 17 ISSUES RESOLVED
  • 1,091 COMPANY RESPONSES
  • 1717 TOTAL REVIEWS
  • $76.5K CLAIMED LOSSES
  • $232 AVERAGE LOSS
3.9
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Low prices 56
  • Customer service 36
  • Clothes look 28
  • Communication 24
  • Quality 20

Customers don't like

  • Very poor quality38
  • Incorrect sizing chart36
  • Late delivery34
  • Items have not been delivered22
  • Time it takes to receive items20
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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