PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Traeger Pellet Grills and Broil King as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Traeger Pellet Grills
Broil King

Traeger Pellet Grills and Broil King Overview

Total reviews 123 6
Company responses 0 0
Issues resolved 1 0

Traeger Pellet Grills and Broil King Consumer Ratings

Rank
312 out of 1813 in Appliances and Electronics category
73 out of 1813 in Appliances and Electronics category
Customer service
127 in category
115 in category
Price Affordability
407 in category
85 in category
Product or Service Quality
210 in category
74 in category
Value for money
238 in category
59 in category

Traeger Pellet Grills and Broil King Rating Details

Customer service
1.9 (65 reviews)
2 (5 reviews)
Reviewer's quote

...the absolutely terrible customer service and continued lies on parts. I've have not been able to use my grill since July. And here in Illinois this is prime time for grilling...

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...Broil King solved the problem, only gave 3 stars for customer service because no one seemed to know about the offer and the website showed nothing on the offer. Problem did get resolved by Broil King, not the retailer..

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Price Affordability
1.9 (58 reviews)
3.7 (6 reviews)
Reviewer's quote

...Lots out there for half the price..

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...I have not had this grill quite 2years yet and i have replaced grill grates,flavorgrates, and supports at a cost of170 dollars on top of purchase price dont buy this grill ITS JUNK..

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Product or Service Quality
1.7 (57 reviews)
3 (5 reviews)
Reviewer's quote

...worked properly it caught on fire once and now if I turn the temperature down in the middle of cooking is shut yourself off every time Ive called customer service with no help they are useless. I will be buying a new smoker definitely not a Traeger and I will be telling everybody I know not to buy a...

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...Very unhappy with the service Would not recommend Broil King after this poor service..

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Value for money
1.9 (55 reviews)
3.2 (6 reviews)
Reviewer's quote

...multiple times waiting as long as an hour to talk to somebody because every time I leave my name and phone number I never get a call back I spent a lot of money on this grill and I would sure like the app to work it used to work fine until you updated the software now I cant even get the barbecue to logon Its truly...

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Purchased broil king as parts could be ordered if needed . Other brands don’t offer replacement parts.Every time there’s a puff of wind the flames go out and has to be re ignited so is a real pain. Have installed screens on openings to try to prevent from happening but will still occur limiting...

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Traeger Pellet Grills and Broil King Pros and Cons

Pros
  • I dont have any for this company
  • Meat taste good
  • How it cooks
No votes
Cons
  • Customer service is the worst
  • Company will not stand behind product
  • Does not work
  • Very long wait times
  • Very hard to find help
  • Too long for reply to emails

Traeger Pellet Grills and Broil King Most Positive Reviews

Top rated reviews
4.9

Same thing 4 months sent me 5. Controllers 4 barreles because it burnt first time after 4 months i we t my pool servive...

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4.6

Needed website information to apply for offer they had. Had called all the numbers and 1-800 number but no one could hel...

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4.8

I bought this grill 6 months ago at Costco and the temperatures have always been off. I went to costco to see if they ha...

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4.6

needed the website or information on how to get the free utensils with the bbq. More likely due to covid19, phone and...

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Traeger Pellet Grills and Broil King Most Critical Reviews

Lowest rated reviews
1

Bought a grill in Tucson on 3/31. Got it home and box was missing several items: bucket, wheels, hardware kit, etc....

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1.5

I called and waited over 2 1/2 hours before we got an answer on the phone. My father who is 83 purchased a BBQ Broil Kin...

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1

You have to babysit grill. They do not tell you it needs to be cleaned everytime you use it. If you do not clean you...

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1.7

I bought this grill thinking this was the best.well i was wrong. I have not had this grill quite 2years yet and i have...

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Traeger Pellet Grills and Broil King Latest Reviews

Recent published reviews
1.3

So, where do I begin. Well I guess I'll begin by saying, if I were you I would look somewhere else before buying a traeg...

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3.8

Purchased broil king as parts could be ordered if needed . Other brands don’t offer replacement parts.Every time...

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No votes

So, where do I begin. Well I guess I'll begin by saying, if I were you I would look somewhere else before buying a traeg...

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2.6

sent an e-mail with a list of items wrong and no reply. Given the corona problems right now I can give them time, but...

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Traeger Pellet Grills and Broil King Products and Services

Most reviewed product and services
  • Traeger Pellet Grills Grill (38 reviews)
  • Traeger Pellet Grills Customer Care (6 reviews)
  • Traeger Pellet Grills Smoker (5 reviews)
  • Broil King Grill (2 reviews)
  • Broil King 320 Grill (2 reviews)