PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ice Vacations and Broadspire as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ice Vacations

Ice Vacations and Broadspire Overview

Total reviews
Company responses
Issues resolved

Broadspire was first mentioned on PissedConsumer on Feb 7, 2011 and since then this brand received 168 reviews. It is 150 reviews more than Ice Vacations received since Mar 3, 2016.

Ice Vacations and Broadspire Consumer Ratings

72 out of 696 in Travel Agencies category
215 out of 2199 in Professional Services category
Customer service
60 in category
134 in category
Value for money
72 in category
105 in category
Product or Service Quality
35 in category
123 in category

Ice Vacations and Broadspire Rating Details

Customer service
1.6 (8 reviews)
1.1 (75 reviews)
Reviewer's quote

...I have phoned Alison requesting a refund of my money as their service at a cost of $599. 00 is not as quoted over the phone. I earlier this year did book a cruise thru Cruise mega store and this is where ICE got my and my partners details from...

David P

...Customer Service team members email id's kept on discontinuing 3. Calls were not picked up by customer service 4. Customer provided false information all the time 5...

Value for money
1.5 (8 reviews)
1.1 (41 reviews)
Reviewer's quote

...Report to ur bank if having money debited as not a registered company but at least the Bank May be able to get part of it back..

Donna S

I had a client who was injured at Maryland Live Casino Buffet when the seat cushion was not hinged and my 80 year old client went to sit down and landed on the floor - injuring his face, back and shoulder. He required three surgeries. Broadspire had the claim for over 1 year (almost 1/5 years)...

Product or Service Quality
2.1 (7 reviews)
1.1 (62 reviews)
Reviewer's quote

Was sold product by guy named Steve - absolutely mislead what a scammer. He lied about everything and they record the phone calls but apparently wouldn't release the recordings. Guess they'll have to now that I've got the ACCC on side...


Broadspire agreed to a settlement. Told me they would be walking thru the settlement to the judge. A month after the date the adjuster said the walk through was supposted to take place no word. Called left message no response. Contacted attorney that was doing the walkthru. She said she wouldn't...

Thomas C

Ice Vacations and Broadspire Pros and Cons

No votes
  • Unethical
  • Unfair
  • No money
  • It is a scam
  • Took my money no trip
  • This booking has been terrible
  • No check for claim-still waiting
  • Lack of communicaton
  • Non payment of claim

Ice Vacations and Broadspire Most Positive Reviews

Top rated reviews

I have worked for ICE vacations for 11 months now. One of the best sales companys i have cames accross. They have a...


Adjuster won't return phone messages or emails. Lied about receiving a mileage report that I sent certified and they...

Ice Vacations and Broadspire Most Critical Reviews

Lowest rated reviews

Was sold product by guy named Steve - absolutely mislead what a scammer. He lied about everything and they record the...


I have had nothing but the worst experience ever dealing with this company. I was hit and oinned by a car while I was...

Ice Vacations and Broadspire Latest Reviews

Recent published reviews

Call for Government investigation into I.C.E. Travel and the Rocky Mountaineer scam. When booking through I.C.E. a...

Read all 18 reviews

At first they said the plastic came from their mfg. plant -
later, they said they got a new "independent" lab report and...

Read all 168 reviews

Ice Vacations and Broadspire Products and Services

Most reviewed product and services
  • Ice Vacations Buy One Get Two Free Deal (4 reviews)
  • Ice Vacations Coupon (2 reviews)
  • Ice Vacations Customer Care (2 reviews)
  • Broadspire Workers Compensation Claim (34 reviews)
  • Broadspire Claim (30 reviews)
  • Broadspire Adjuster (12 reviews)