PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Broadspire and Ice Vacations as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Broadspire
Ice Vacations

Broadspire and Ice Vacations Overview

Total reviews 253 25
Company responses 0 0
Issues resolved 0 0

Broadspire and Ice Vacations Consumer Ratings

Rank
515 out of 1820 in Insurance category
127 out of 1014 in Travel Agencies category
Customer service
386 in category
146 in category
Product or Service Quality
354 in category
100 in category
Website
393 in category
128 in category
Value for money
377 in category
161 in category

Broadspire and Ice Vacations Rating Details

Customer service
1.1
(116 reviews)
1.4
(12 reviews)
Reviewer's quote

Horrible customer service, will not return phone calls or emails. Called approximately 8 times before getting an answers. Provided extensive documentation and everything that was required...

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I cannot emphasize enough how deeply disappointed and frustrated I am with ICE's customer support or rather, the utter lack thereof. My recent experience with this company has been nothing short of a nightmare, and I feel compelled to share my story to alert fellow consumers. Booking Problems Left...

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Product or Service Quality
1.2
(104 reviews)
1.8
(10 reviews)
Reviewer's quote

Very poor communication extremely bad customer service. Not responsive to emails or voicemails left. As a whole extremely disappointed the way they handle their customers..

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...Asked for a refund as they were unable to provide service I believe under consumer law I am entitled to refund, they however just want me to swap to a different product. NO help when I asked for refund..

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Website
1.3
(81 reviews)
2
(7 reviews)
Reviewer's quote

...According to their own website pre-existing only applies to six months prior to the effective date of your insurance . I was told this policy January 1 of 2017 . Therefore I will be talking to an attorney because this is out and out illegal on their part...

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Slick sales rep convinced me i could still utilize two for one cruise deal as a aingle mum with my kids. Turns out i can't. Asked for a refund of initial $162 payment and cancelled future payments. They gave me the run around... not returning calls etc. And then blatantly refused refund even though...

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Value for money
1.1
(71 reviews)
1.5
(11 reviews)
Reviewer's quote

...Im not some person looking for money. I was truly hurt at work and just want medical bills paid. Ive been forced to get an attorney now...

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...Report to ur bank if having money debited as not a registered company but at least the Bank May be able to get part of it back..

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Broadspire and Ice Vacations Pros and Cons

Pros
  • Unethical
  • Unfair
  • No money
  • Potential vacation options for resort stays
  • Nil
Cons
  • No check for claim-still waiting
  • Lack of communicaton
  • Response time
  • Took my money no trip
  • Lack of service not able to supply service
  • It is a scam

Broadspire and Ice Vacations Most Positive Reviews

Top rated reviews
5

Adjuster won't return phone messages or emails. Lied about receiving a mileage report that I sent certified and they...

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5

I have worked for ICE vacations for 11 months now. One of the best sales companys i have cames accross. They have a...

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5

Im owed a few $$$$.$$ for travel reimbursement and Im periodically ignored! Is it possible these hillary clinton type...

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3.3

To be honest my personal opinion is that yous should immediately stop being a travel agency and start being an ice...

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Broadspire and Ice Vacations Most Critical Reviews

Lowest rated reviews
1

I was involved in an accident in which i was rear ended while i was stopped at s stop sign. The driver of the other car,...

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1

I was persistently harassed by a Alison Pierce to join their two for one cruise and package deals at a cost of $599.00....

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1

They did not read my attorneys e mail about changing my adress and its 3 weeks and still waiting for my pay checks

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1

I am soooo angry right now I think there is probably smoke coming out of my ears. I called ICE to book a vacation...

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Broadspire and Ice Vacations Latest Reviews

Recent published reviews
2

Tubo una caรญda en trabajo nesecito preguntar si puede tener una cita mรฉdica. Yo lo tuve la caรญda 2023. Durante en horas...

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2.1

I cannot emphasize enough how deeply disappointed and frustrated I am with ICE's customer support or rather, the utter l...

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1

My truck was park and a person with broadsipire insurance hit my truck. Been waiting 6 weeks for an adjuster to call. Be...

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No votes

Another unsatisfied customer who was talked into buying into ICE VACATIONS three (3) deals on offer BOGOHO, buy 1...

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