PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about British Gas and RainSoft as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

RainSoft

RainSoft

Has Verified Representatives
2.9
British Gas
RainSoft

British Gas and RainSoft Overview

Total reviews 27 274
Company responses 0 186
Issues resolved 0 4

British Gas and RainSoft Consumer Ratings

Rank
69 out of 783 in Utility category
27 out of 783 in Utility category
Customer service
55 in category
52 in category
Value for money
37 in category
55 in category
Billing Practices
32 in category
59 in category
Reliability
27 in category
58 in category

British Gas and RainSoft Rating Details

Customer service
1.7 (11 reviews)
1.8 (70 reviews)
Reviewer's quote

...No annual service for nearly two years Your website and telephone service are abysmal..

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...Poor customer service as no one calls me back to answer me . but they sure call me to do a maintenance check which is a different department..

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Value for money
2.2 (9 reviews)
1.8 (43 reviews)
Reviewer's quote

Receiving a letter from B.G stating my sister (Doreen Myers 910001847308) was overcharged in Oct 2018 . She is now deceased and you are going to send her a cheque !! As POA this is of no use to anyone .I have spent 2 hours trying to get to speak to anybody - Useless. The automatic answering...

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He used those numbers to show it would save me money from needing less cleaners and less detergent in the time of 4 years and I should buy their system now, for $4800?! BUT when I said I didn't want to, he acted like I was such a fool, why would I not want to save money? and then said he could...

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Billing Practices
2.3 (7 reviews)
1.7 (44 reviews)
Reviewer's quote

I cant find on their website how to contact a person?I just want them to supply my electric.

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We had the RainSoft device connected about roughly two years ago and have since had several instances where the connections to the house kept rupturing. Several service fees later we finally got that part fixed. Now we are having issues with the system itself and they are asking for more service...

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Reliability
2.7 (7 reviews)
1.9 (49 reviews)
Reviewer's quote

I am fed up of trying to contact a person from the uk to speak with that will know my problem. I am getting really stressed out

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...Not only am i frustrated but I have doubt about reliability of product. Does it really filter water as presented or was it all smoke mirrors and alot of BS. ..

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British Gas and RainSoft Pros and Cons

Pros
  • Established company
  • Warm weather payment but thats goverment thing
  • Non
  • Lifetime warranty
  • What i thought was a true lifetime warranty
  • Reverse osmosis system
Cons
  • Dishonest company by treating their customers with
  • Contempt
  • Charge on meter and crap places to top up
  • Bad customer service
  • Faulty product
  • Failing to keep their promise

British Gas and RainSoft Most Positive Reviews

Top rated reviews
4.8

I received a letter from you to say I have cancelled my contact with you put I ring up last Thursday to say I have...

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5

I have just purchased a rainsoft whole home system and I love it. The managers of the company are great they helped me...

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3.7

I cant find on their website how to contact a person?
I just want them to supply my electric.

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5

Multiple file cabinets were left outside of my home containing Rain Soft customer account info. I contacted the local...

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British Gas and RainSoft Most Critical Reviews

Lowest rated reviews
1

Sent a complaint on their website and got this response
Were putting emergencies and the needs of our most vulnerable cus...

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1

If the system itself is as good as they make it to be then it should sell itself. Unfortunately the representative they...

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1

She upset me so much I had to put down the phone, I dont know whether they do do staff training, Ive left British...

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1

Rain Soft Raised their Prices on Services, but cut most benefits off, such as free service calls, now is only one per...

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British Gas and RainSoft Latest Reviews

Recent published reviews
1

Receiving a letter from B.G stating my sister (Doreen Myers 910001847308) was overcharged in Oct 2018 . She is now decea...

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No votes

Service person came 30 min earlier and didnt call

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1

I am fed up of trying to contact a person from the uk to speak with that will know my problem. I am getting really...

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1

My boyfriend and I signed up to get our free water test and we won a 25 dollar gift. They assured us that we did not...

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British Gas and RainSoft Products and Services

Most reviewed product and services
No votes
  • Rainsoft Water Conditioning System (78 reviews)
  • Rainsoft Customer Care (10 reviews)
  • Rainsoft Filtration System (10 reviews)