PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Plumbforce Direct and British Gas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Plumbforce Direct
British Gas

Plumbforce Direct and British Gas Overview

Total reviews
197
12
Company responses
0
0
Issues resolved
0
0

Plumbforce Direct and British Gas Consumer Ratings

Rank
26 out of 293 in Plumbing category
88 out of 752 in Utility category
Customer service
21 in category
68 in category
Reliability
18 in category
48 in category
Price Affordability
18 in category
151 in category
Product or Service Quality
17 in category
55 in category

Plumbforce Direct and British Gas Rating Details

Customer service
1.5 (97 reviews)
1.6 (5 reviews)
Reviewer's quote

...No concept of customer service or professionalism..

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Sent a complaint on their website and got this response Were putting emergencies and the needs of our most vulnerable customers first right now, so were not monitoring this inbox. Were sorry, but your email will not be read or actioned Sent another email to 'customerservice@britishgas. co...

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Reliability
1.6 (88 reviews)
2 (2 reviews)
Reviewer's quote

Called in for a clogged toilet, once here they told me that they could not fix it within their standard £70 fee, but that they had to charge me £420. I did not want to pay that much, and they then said that I needed to pay the £70 fee even if they could not repair the toilet. I decided to pay for...

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Tbh didn't have an issue until THEY CHANGE THE WAY YOU TOP UP on electric. been ill and not been able to get out and checked sod all open on Sunday well 1 shop miles away (i don't drive)from where before there were loads of places to go, so now I'm buggered and prob run out by Monday which means...

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Price Affordability
1.5 (84 reviews)
1.3 (4 reviews)
Reviewer's quote

Clueless, so called plumbers, always late or no show, ridiculous prices, guarantee on works completed means nothing. Will charge to just price a job and when carried out at an over inflated price, is amateurish at best and a lot of the time incomplete or even worse dangerous. Use the triple A Avoid...

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She upset me so much I had to put down the phone, I dont know whether they do do staff training, Ive left British GasRudeness, lack of understanding..... I have been isolating in Norfolk, I have a flat in London, I phoned British Gas to say I was isolating, I was in credit for about £270, the lady...

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Product or Service Quality
1.6 (84 reviews)
2 (3 reviews)
Reviewer's quote

...Their customer service is a joke. I paid them £650 to fix a leak which I discovered the next day was not fixed...

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I understand that lock down restrictions have affected every company's services. Nevertheless, I have not experienced anything like this with any organisation, even the ones being operated solely by staff working from home. I'm thankful that I've left British Gas but they need to pull their socks...

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Plumbforce Direct and British Gas Pros and Cons

Pros
  • Fast emergency plumber
  • 5 star service
  • Nada
  • Established company
  • Warm weather payment but thats goverment thing
  • Non
Cons
  • Rip off stay away
  • Avoid this company
  • Poor customer service
  • Dishonest company by treating their customers with
  • Contempt
  • Charge on meter and crap places to top up

Plumbforce Direct and British Gas Most Positive Reviews

Top rated reviews
5

My boiler stopped working last night and called a few companies who failed to show but after calling plumbforce they...

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No votes
5

plumbforce direct really helped my mum out at 2 o'clock in the morning with a bad water leaking coming through her kitch...

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No votes

Plumbforce Direct and British Gas Most Critical Reviews

Lowest rated reviews
1

The plumber came to look at my boiler, quoted £470 to fix it and ASSURED it would be working. Given the urgency, i agree...

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1

Sent a complaint on their website and got this response
Were putting emergencies and the needs of our most vulnerable cus...

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1

I was charged £90 on the spot for a call out by a supposed “engineer” but have received no quote or follow-up after 5...

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1

She upset me so much I had to put down the phone, I dont know whether they do do staff training, Ive left British...

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Plumbforce Direct and British Gas Latest Reviews

Recent published reviews
1

Called in for a clogged toilet, once here they told me that they could not fix it within their standard £70 fee, but...

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2.2

Tbh didn't have an issue until THEY CHANGE THE WAY YOU TOP UP on electric. been ill and not been able to get out and...

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1

BEWARE THESE CLOWNS NOW BRANCHED OUT AS PLUNGER LTD PLEASE CAN YOU TAKE 2 MINUTES TO GIVE THEM 1 STAR REVIEW ON...

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No votes

My direct debit was, £77.50 per month. BG now say £161.86. Obviously I have changed supplier. On 18.07.2020 gas reading...

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Plumbforce Direct and British Gas Products and Services

Most reviewed product and services
  • Plumbforce Direct Plumbing Service (83 reviews)
  • Plumbforce Direct Customer Care (19 reviews)
  • Plumbforce Direct Repair (15 reviews)