PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about British Gas and Plumbforce Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

British Gas
Plumbforce Direct

British Gas and Plumbforce Direct Overview

Total reviews 27 199
Company responses 0 0
Issues resolved 0 0

British Gas and Plumbforce Direct Consumer Ratings

Rank
69 out of 783 in Utility category
27 out of 297 in Plumbing category
Customer service
55 in category
20 in category
Value for money
37 in category
13 in category
Reliability
27 in category
18 in category
Price Affordability
63 in category
19 in category

British Gas and Plumbforce Direct Rating Details

Customer service
1.7 (11 reviews)
1.5 (99 reviews)
Reviewer's quote

...No annual service for nearly two years Your website and telephone service are abysmal..

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...No concept of customer service or professionalism..

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Value for money
2.2 (9 reviews)
1.4 (83 reviews)
Reviewer's quote

Receiving a letter from B.G stating my sister (Doreen Myers 910001847308) was overcharged in Oct 2018 . She is now deceased and you are going to send her a cheque !! As POA this is of no use to anyone .I have spent 2 hours trying to get to speak to anybody - Useless. The automatic answering...

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Week after week I was told that money I had paid (over £300) for incomplete work would be paid back into my account. Finally I told Scott that I would have to initiate a charge back with the credit card company, he rang a few hours later to say that he and everyone else in the office had been...

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Reliability
2.7 (7 reviews)
1.6 (90 reviews)
Reviewer's quote

I cant find on their website how to contact a person?I just want them to supply my electric.

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Had a leaking stopcock. Found the company On web search. But I also made mistake like others and dint read the reviews.I was offered £25 discount. A chap called Arron attended the job as arranged by his manager Scott. He visited and gave a quote of £520 + VAT and suggested many things to change.I...

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Price Affordability
2 (7 reviews)
1.5 (86 reviews)
Reviewer's quote

...All phone calls are a complete waste of time In addition, furthermore they have dared to increase the price for my home services to £626. 83. from £572...

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Clueless, so called plumbers, always late or no show, ridiculous prices, guarantee on works completed means nothing. Will charge to just price a job and when carried out at an over inflated price, is amateurish at best and a lot of the time incomplete or even worse dangerous. Use the triple A Avoid...

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British Gas and Plumbforce Direct Pros and Cons

Pros
  • Established company
  • Warm weather payment but thats goverment thing
  • Non
  • Fast emergency plumber
  • 5 star service
  • Nada
Cons
  • Dishonest company by treating their customers with
  • Contempt
  • Charge on meter and crap places to top up
  • Rip off stay away
  • Avoid this company
  • Poor customer service

British Gas and Plumbforce Direct Most Positive Reviews

Top rated reviews
4.8

I received a letter from you to say I have cancelled my contact with you put I ring up last Thursday to say I have...

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5

My boiler stopped working last night and called a few companies who failed to show but after calling plumbforce they...

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3.7

I cant find on their website how to contact a person?
I just want them to supply my electric.

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5

plumbforce direct really helped my mum out at 2 o'clock in the morning with a bad water leaking coming through her kitch...

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British Gas and Plumbforce Direct Most Critical Reviews

Lowest rated reviews
1

Sent a complaint on their website and got this response
Were putting emergencies and the needs of our most vulnerable cus...

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1

The plumber came to look at my boiler, quoted £470 to fix it and ASSURED it would be working. Given the urgency, i agree...

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1

She upset me so much I had to put down the phone, I dont know whether they do do staff training, Ive left British...

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1

I was charged £90 on the spot for a call out by a supposed “engineer” but have received no quote or follow-up after 5...

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British Gas and Plumbforce Direct Latest Reviews

Recent published reviews
1

Receiving a letter from B.G stating my sister (Doreen Myers 910001847308) was overcharged in Oct 2018 . She is now decea...

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1

Had a leaking stopcock. Found the company On web search. But I also made mistake like others and dint read the reviews.
I...

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1

I am fed up of trying to contact a person from the uk to speak with that will know my problem. I am getting really...

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1.4

Use this company at your peril. Week after week I was told that money I had paid (over £300) for incomplete work would...

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British Gas and Plumbforce Direct Products and Services

Most reviewed product and services
No votes
  • Plumbforce Direct Plumbing Service (84 reviews)
  • Plumbforce Direct Customer Care (19 reviews)
  • Plumbforce Direct Repair (15 reviews)