PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brita and Zerowater as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brita
2.5
Zerowater
2.2
Brita
Zerowater

Brita and Zerowater Overview

Total reviews 34 987
Company responses 0 148
Issues resolved 0 7

Brita and Zerowater Consumer Ratings

Rank
109 out of 1546 in Utility category
65 out of 328 in Household Essentials category
Customer service
81 in category
43 in category
Exchange, Refund and Cancellation Policy
73 in category
49 in category
Price Affordability
98 in category
80 in category
Value for money
111 in category
87 in category

Brita and Zerowater Rating Details

Customer service
2.7
(19 reviews)
2.2
(231 reviews)
Reviewer's quote

...We have complete trust in your product, and the customer service is excellent!..

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Handle started to fall off pitcher with normal use& then filled with water the handle broke off& it was devastating because I love Zero Water! I called customer service and a young man Named Curtis was very kind to send me a replacement pitcher& assure me it was not my fault. Thank you!..

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Exchange, Refund and Cancellation Policy
2.6
(17 reviews)
2.2
(166 reviews)
Reviewer's quote

Bought a new filter and all itdid was tun straight through without filtering the water. Had to buy another. Not good long time customer

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...I have to thru hoops to ask for a refund on a bad product..

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Price Affordability
2.8
(17 reviews)
2.1
(284 reviews)
Reviewer's quote

No one would answer the phone by stating if this is a MEDICAL EMERGENCY call 911 then the phone call was IMMEDIATELY DISCONNECTED!!!

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At the price they charge for their filter you would expect the filter not to add anything to your water ! I tried 4 different filters one after the other and all of them added carbon in the water. You could see it at the bottom of the tank. Ic you believe it look at the picture..

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Value for money
2.4
(15 reviews)
1.9
(263 reviews)
Reviewer's quote

...) This is Modesto, CA - no one is going to do that because there's no money in it. B. ) I've already tried that (and I did last year to 4 different centers) and C...

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...After reading all the poor reviews i will not spend the money on new filters as it seems to be a constant issue with these. I am replacing my kitchen sink and cabinets and will just spend the extra and put a good under cabinet drinking water filter system and tap in..

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Brita and Zerowater Pros and Cons

Pros
  • Works well
  • I believed my pitcher with the filter work fine
  • Great customer service
  • Quality of water during lifespan
  • Great tasting water
  • When it worked
Cons
  • Too many filter choices
  • Customer service response
  • Can not get the filters recyceled without throwing a fit
  • High cost
  • Quality of product
  • Lifespan of filters

Brita and Zerowater Most Positive Reviews

Top rated reviews
5

Agent was very thorough and knowledgeable and courteous
Thank you
All of my questions were answered in a very polite way

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5

The part that comes attached on the large container with a pout. I believe it is 24 cups has a top that a piece comes...

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5

My Drinking picture light quit working so I called Brita about the picture so he going replace the picture I bought it...

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5

Your CSR Tyler was responsive to my complaint that some orders placed with Amazon appear to be knock-offs and not...

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Brita and Zerowater Most Critical Reviews

Lowest rated reviews
1

Hi I thought your filter a couple different times and the different water systems each water system I get turns out the...

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1

The pitcher came with a note saying the meter wouldn't fit in the lid like it was supposed to as they had changed...

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1

No one would answer the phone by stating if this is a MEDICAL EMERGENCY call 911 then the phone call was IMMEDIATELY...

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1

Fish smell coming from zero pither after one week of use.

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Brita and Zerowater Latest Reviews

Recent published reviews
2

Bought a new filter and all itdid was tun straight through without filtering the water. Had to buy another. Not good...

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1

You keep sending me the water meters, i would appreciate it if you cancel my order for the 52 cup tank and filters with...

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No votes

Hello I bought one of your products from Amazon
Brita Faucet Mount System chrome and it has a leak *** in it.
Order ID 112...

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2

Read complaints (long after purchase sadly) about the filters often taking WAY too long to pass the water through. On...

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